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Saved PSD file re-opened with no layers and blank colored background - Need help recovering layers

Community Beginner ,
Apr 04, 2020

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I have been working on a photoshop painting for a few hours now, with intermittant saving. I had saved it a number of times throughout my painting process. I had multiple layers with work on each layer. when my tablet pen started acting weird - No big deal - it happens every once and a while. Rather than just working with it I decided I'd just save my file, close out, restart my tablet, and keep paintng. 

 

When I re-opened my file it was completely empty - all my layers deleted - and the background layer was black. Everything is gone!! I'm SO confused - I've never had this happen to me - even if it had reverted to the last save AND I had never saved it throughout the whole process - the file was never a black colored background! I had even started the file on my laptop with some reference images before transfering it over to my tablet - so it HAD to atleast have the refrence images because the file didn't exist on my tablet without it. 

 

I thought it may be an issue with my tablet so I emailed myself the file to open it up on my laptop. When I downloaded it I was relieved because the thumbnail image had my work!! I could see everything I had done before restarting. BUT - when I opened the file it was the same as it had been on my tablet - no layers, no work, just a black background layer. I can tell it MUST still have my work hiddin in the file somewhere because of the thumbnail - but also the file is big! Way bigger than a blank PSD file. 

 

PLEASE HELP! This is so weird and I'm nervous to even start a new project because it may just crash and lose all my work anyway! How can I get my work back??

Any suggestions are deeply appreciated!!

(If you've seen this post before it's because I posted this an hour ago and someone reporded it as spam - I don't know why. I'm seriously struggling you guys lol and am desperate for any help on recovering my file)

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Saved PSD file re-opened with no layers and blank colored background - Need help recovering layers

Community Beginner ,
Apr 04, 2020

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I have been working on a photoshop painting for a few hours now, with intermittant saving. I had saved it a number of times throughout my painting process. I had multiple layers with work on each layer. when my tablet pen started acting weird - No big deal - it happens every once and a while. Rather than just working with it I decided I'd just save my file, close out, restart my tablet, and keep paintng. 

 

When I re-opened my file it was completely empty - all my layers deleted - and the background layer was black. Everything is gone!! I'm SO confused - I've never had this happen to me - even if it had reverted to the last save AND I had never saved it throughout the whole process - the file was never a black colored background! I had even started the file on my laptop with some reference images before transfering it over to my tablet - so it HAD to atleast have the refrence images because the file didn't exist on my tablet without it. 

 

I thought it may be an issue with my tablet so I emailed myself the file to open it up on my laptop. When I downloaded it I was relieved because the thumbnail image had my work!! I could see everything I had done before restarting. BUT - when I opened the file it was the same as it had been on my tablet - no layers, no work, just a black background layer. I can tell it MUST still have my work hiddin in the file somewhere because of the thumbnail - but also the file is big! Way bigger than a blank PSD file. 

 

PLEASE HELP! This is so weird and I'm nervous to even start a new project because it may just crash and lose all my work anyway! How can I get my work back??

Any suggestions are deeply appreciated!!

(If you've seen this post before it's because I posted this an hour ago and someone reporded it as spam - I don't know why. I'm seriously struggling you guys lol and am desperate for any help on recovering my file)

TOPICS
Bug, Import and export, Problem or error

Views

688

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Apr 04, 2020 1
Explorer ,
Apr 05, 2020

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Kindly reinstall your version. Probably your problem will be fixed.

SunNy

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Apr 05, 2020 0
Community Beginner ,
Apr 05, 2020

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I uninstalled, restarted my computer, and re-installed and nothing's changed 😕

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Apr 05, 2020 0
New Here ,
Sep 07, 2020

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Same thing happened with me!! So frustrating 🤬🤬🤬🤬🤬
Check this out - https://community.adobe.com/t5/photoshop/how-do-i-restore-lost-layers-layers-disappeared-replaced-by...

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Sep 07, 2020 0
Community Beginner ,
Sep 07, 2020

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Oh no I'm so sorry 😪😪😪 I spent hours on the phone with adobe and tried countless file recovery websites and nothing ever worked. It happened to me again like 5 days later and I called adobe again - apparently my tablet was too old and incompatible with the software updates???? I ended up buying a display 😳 it was about time for me to swap out for a new one anyway but I know that's definitely not the solution ANYONE is looking for. I still have my lost files though 😪 if you ever find a real solution let me know lol I'd love to recover it 

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Sep 07, 2020 0