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margot-gabel
margot-gabel
Known Participant
November 23, 2016
Question

Wacom Intuos driver + macOS = nightmare

  • November 23, 2016
  • 14 replies
  • 25976 views

Hi everyone,

I could not find the answer to my issue anywhere else so I am now trying here.

To make it simple, all drivers for Intuos Pro (old and new) are unusable with CC apps in macOS for me and a few others :

https://www.reddit.com/r/wacom/comments/4nv4ep/osx_keys_stuck_when_hovering_intuos_pro_pen/

Wacom ! please fix the stuck key driver issue on MacOS - Intuos Pro Large - fresh MacOS install - YouTube

Photoshop and other CC apps:

- Cmd, Ctrl, Shift, Alt are randomly triggered or not detected when pressed

- Zoom and Eye dropper are randomly trigger

- Almost impossible to use the Pen or Brush tool as random keys are trigger and interrupt the process

Finder:
- Random double click that causes intempestive opening of files just by clicking once on them

- Cmd, Ctrl, Shift, Alt are randomly triggered or not detected when pressed ( Clicking on a folder will open a new Finder tab in the background, Clicking on the Dock will open the Application folder instead of the app, Selecting multiple files will either not work, stop half-way or open all of them.. )

Keynote, Pages, all iWork apps:

- Impossibility to select text by dragging

All those issues start when I start a CC app or Chrome. The Wacom driver somehow bug when 'heavy apps' are on.
We already tried clean reinstall of several old and new drivers, clean the SMC, PRAM, repair disk permissions, reinstall CC, remove all custom prefs in Wacom On-Screen Controls...

Wacom nor Apple did not help us for the last month so I am trying Photoshop Discussion..

The only workaround we find is to press Space whenever the weird behavior is happening.

If you have a magic solution, I am listening :')

This topic has been closed for replies.

14 replies

A
arminweisheit
Participant
December 26, 2018

Has this Wacom problem been solved by anyone ? It's the end of 2018 I m using Mac OS Mojave and the latest Wacom driver 6.3.32-3 . Working in Photoshop is almost impossible ! The tools get stuck in move when I actually want to clone and nonsense like that . I have to uninstall the driver reinstall and it works again for a while until it gets stuck again . I can not work more then 15 min at a time before things break again its awful . Any ideas , can anyone help ?

mpphoto8496
mpphoto8496
Known Participant
January 3, 2019

I seem to be fighting with my Mac/Photoshop/Intuos constantly.  Out of frustration I recently purchased a Huion tablet and pen, but after a month going back and forth with support I had to return it.  Wacom works very poorly, but the Huion would not work at all.  I would gladly give up all the shortcut buttons and the ring just to have the pen work like a mouse.  I have been considering trading in my 4 year old iMac to see if it at least makes working in Photoshop tolerable for a while.  I'm becoming convinced that there is no fix that will last for long.  Time for someone to make something that works.

Michael Palumbo
M
Marius-Roman
Participating Frequently
July 11, 2018

I had the same issue with my newly purchased Wacom intuos M and tried several solutions.

It didn't really work but the problem was solved anyhow – just for your info here's everything I've done:

1. uninstalled* drivers via Wacom utility software

2. tablet still worked, so I guess #1 didn't work properly

3. uninstalled all Wacom-files I've found and installed driver 6.3.15-3

4. tablet was not detected anymore

5. uninstalled drivers manually and installed 6.3.24-1

5. tablet was still not detected

6. uninstalled drivers manually and installed latest drivers (6.3.30-2)

7. tablet was recognized again and the bug hasn't occured since then.

*after every uninstallation of drivers I rebooted the macbook

As soon as the bug comes back I'll try all the alternative workarounds for this.

margot-gabel
margot-gabelAuthor
Known Participant
June 13, 2018

Aaand.... the problem is back with the latest 6.3.30-2 Wacom Driver, yay!...

My only solution so far is to kill the WacomTabletDriver process in the Activity Monitor. It seems to work pretty well for now.

M
Marius-Roman
Participating Frequently
July 18, 2018

This makes it only worse for me. Tablet stops working completely (I thought the process would just reappear after a while) and I had to restart my mac. Restarting was fixing the problem, but I know that's just temporary.

margot-gabel
margot-gabelAuthor
Known Participant
August 7, 2018

Sorry that it does not work for you.
The issue is getting worse and worse on my side, even after trying all the solutions provided by Wacom.
I have to kill the process almost 30 times a day to be able to work properly..

A
amyh52401280
Participating Frequently
April 12, 2018

I'm still having the same problem in 2018...

    S
    Stephen Newport
    Known Participant
    May 7, 2018

    Same.

    Looks like this issue crept back into Wacom Driver 6.3.29-6 Mac High Sierra 10.13.4.

    Anyone else?

      B
      Brandbeat
      Participant
      June 13, 2018

      I also got the problem. Very annoying!

      Wacom Driver 6.3.30-2, Mac High Sierra 10.13.4

        georgecoghill
        georgecoghill
        Participating Frequently
        December 27, 2017

        I was having issues with unresponsive keyboard shortcuts in PS CS6 after upgrading to macOS 10.12 & and the latest Wacom driver for my Intuos4 (6.3.25-2).

        The Adobe Photoshop "White Window" plugin (from Adobe) mentioned on this Adobe Forums thread fixed the keyboard issues for me. Maybe worth trying. I was convinced it was a Wacom issue, but after downloading all the older drivers, and systematically uninstalling and installing them with no change in behavior, I eventually found this other solution and it worked for me.

        M
        MoseleMusic
        Participant
        April 20, 2017

        Same here.

        Realised something though. It's not exactly a "sticky key", but more of a "sticky pen" problem.

        Try adjusting the "Tip Feel" in the Wacom Preferences.

        After compressing the Click Threshold & Max Pressure, I chose a steeper Sensitivity Curve.

        This seems to work for me so far..

        margot-gabel
        margot-gabelAuthor
        Known Participant
        January 16, 2017

        UPDATE!

        Do not install the latest version of the driver released this month: 6.3.20-4

        Here is what Wacom answered me about the newest driver when I asked if I could finally update, as I am still using 6.3.15-3:

        "

        Thank you for your message.

        We would have hoped that driver 6.3.20-4 would be without any further issues, but unfortunately it still contains a few bugs. For now I'd still recommend to wait a little bit longer. We have received confirmation that these final bugs will be fixed in driver 6.3.21 which will be released very soon.

        "

        A
        Anna_DC
        Participant
        May 2, 2017

        My Wacom is dead exactly after installing this "6.3.21 which will be released very soon." I am desperate. This is a recurring problem, and my work is paralyzed time and again. E-mails are answred after several weeks . phone calls are not answered at all! What do i do wrong? or is it Wacom's/mac combination that simply does not work?

          T
          tonydphotog
          Participant
          December 30, 2016

          I had similar problems with my Intuos 3 tablet when I upgraded to MacOs Sierra.  Unfortunately, Wacom doesn't support my tablet anymore, so they're not planning on updating the driver to work with Sierra.  And, installing an older driver didn't work, because of macOS is Sierra.  Sierra is the problem.  I had to go buy a new Intuos tablet.  It works better, but not perfect.

            G
            gabe_rubin
            Participant
            December 22, 2016

            Cheers, thanks to everyone who struggled with this issue and figured out a solution. I also had success rolling back to 6.3.15-3. Unfortunately, it seems the tablet's trackpad feature is currently not working, but that's a small price to pay to be able to use the tablet normally in conjunction with Adobe apps!

            S
            StevePell
            Participant
            December 22, 2016

            I have the same problem and stumbled across this thread. It seems some people have had success, as margo-gabel said above, by rolling back to an older driver. This is NOT the first time Wacom has released a flawed driver, and certainly won't be the last. I hope Wacom gets it together, because Microsoft (Surface Studio) is very temping, minus the pen. I am going to try the above solution now and will report on whether it worked or not.

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