What is this weird error message?

Forum|Forum|6 years ago
October 26, 2019
1 reply
581 views

I am helping someone to install CC on a Win10 64bits, but after downloading and installing PS and AI, I get this weird error message when trying to start either one of them:

To use this application please ensure Javascript is enabled. Please enable Javascript or upgrade to a Javascript capable browser. For more help on activating Javascript click here. (--> link goes to a not found page!!)

I can then either click on "Quit" or "Try again", both of which end the program.

I am pretty sure that the Firefox 70.0 we use is Javascript enabled, so what else can be wrong?

Thanks!

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A

Anonymous

Hi

I have Windows 10 and use Firefox and never came across that error before, javascript is enabled by default in Firefox, is Firefox set as the default browser

G

goluckyluckyAuthor

Participant

Yes, Firefox is the default browser and switching the default to Chrome or whatever makes no difference....

Why would CC need a browser anyway? Can't I just disable the part that looks for a browser?

G

goluckyluckyAuthor

Participant

I now used the AdobeCreativeCloudCleanerTool to try and do a fresh install.

But when I now try and install Photoshop, it just sits and waits for my browser to do something???

See attchment

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