2021 drop down menus not working

[peaceful panda]

I just installed Premier/Photoshop Elements 2021.  The organizer won't show any drop down menus, minimize/maxime, etc.  Even the Import, Create, Share buttons are not working.  The only ones that work are Media, People, Places, Events.  Everything else just doesn't do ANYTHING or open any drop-down menus.

I have uninstalled completely and reinstalled TWICE.  Also, the actual editing parts are working fine.  It's just the Organizer. 

Thanks for any assistance you can provide!

[Bill Sprague]

That is a failure so rare I've never seen a post about it.  If it were me, I would start an online chat session at https://helpx.adobe.com/support.html 

[peaceful panda]

Thank you for that suggestion.

[glennc62169268]

(PS: link is broken)

Getting less rare, just happened to me with Organizer 2021.  Has been running fine for a month, almost daily, on a MS Surface 4, Windows 10Pro,  then the menubar and top tool bar (in the app) won't respond.   Auto-hide toolbar was already turned off.   Rebooted, but not re-installed yet.  No recent Windows updates correspond with this problem.  Organizer 2019 also loaded on the machine works fine.

[Noushi]

I found the same problem and no solution has worked so far - in Premiere - it seemed to start with some source files and not others.

[John T Smith]

Mac or Windows and exact version of the operating system?

Video adapter brand and model and driver version and amount of video ram?

[peaceful panda]

Windows 10 Home with 8GB ram

I don't know much about my video adapter, but here's what I pulled:

Card name: Intel(R) HD Graphics 620
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_5916&SUBSYS_8251103C&REV_02
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4176 MB
Dedicated Memory: 128 MB
Shared Memory: 4048 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)

[Steve Grisetti]

Can you get more specific on the actual model of your processor? Intel makes a couple thousand kinds of processors.

On Windows 10, you can see this by clicking on the Start button, selecting Settings, then System, then About.

Also, how large is your hard drive and how much of it is free space?

[peaceful panda]

Thanks, but I'm not really sure how any of this could be the problem since it is quite literally ONLY the drop down menus in Organizer that aren't working.  Photoshop & Premiere both work find.  Even Organizer works basically okay (can see my photos, tag people/locations, etc.).  I just can't access the menus.  It's so weird.  Thanks.

[John T Smith]

>Intel(R) HD Graphics 620 Display Memory: 4176 MB Dedicated Memory: 128 MB Shared Memory: 4048 MB

I will GUESS that you have a laptop, with an Intel video 'chip' not a separate video card

This is about Premiere Pro, but MAY also cover the Intel video chip in your computer

https://community.adobe.com/t5/premiere-pro/system-compatability-error/td-p/11131207?page=1

If that is the case, you may simply have a video adapter/chip that is no longer supported by Intel, and your video driver is not capable of supporting the modern features of the program... but, since I don't have an Intel video chip, I don't know that for sure

[peaceful panda]

While I understand your thought, I find it difficult to believe that could be the problem since Photoshop and Premiere work just fine, including the drop down menus.  It is quite literally only the menus in Organizer that do not function. In fact, even Organizer works "fine" with the exception of I can't access any menus!  It's just so bizarre.  Thanks for your thoughts, though.

[John T Smith]

The reason I focused on your Intel video adapter is that I had a different problem/adapter that was solved by installing a different device driver, so I thought that a different Intel device driver **might** fix your problem

https://community.adobe.com/t5/premiere-elements/share-to-disc-freezes-program-win10-pre-2021-solved...

[peaceful panda]

Gotchya.  I'll definitely look into it.  Thank you.

[peaceful panda · Accepted solution]

If anyone else has this issue... turn OFF "auto hide taskbar" in your settings.  No clue why, but that solved the issue.  Thanks to Adobe Chat for that solution!

[default2ckgn72d26q3]

Where do I access "settings" to access the "auto hide taskbar"? I'm going the 30 day trial route, and the Organizer menu is unresponsive as is (generally) the Import button. I have found that I can sometimes get one-time menu access via the following process..

1)  be in another program (e.g. Chrome) with Organizer running and its menu visible to me

2)   click (and hold) on an Organizer menu category and choose the item in question. If I release my mouse without choosing an item, I have to go back to step 1. If I've started an Import and Organizer is working on this, menu access via this two step process is not available.

Perhaps related to the first problem, if I click on the full screen button on the top right to toggle the Organizer to less than full screen, I cannot resize the Organizer window or even move it because it immediately goes back to full screen mode.

Needless to say, these issues are a major annoyance and my eventual purchase of Elements 21 will depend on resolving them.

[fredk01]

The task bar is located at the bottom of the Windows desktop. Right click on
it and the bottom item is "settings". Make sure that off is showing on
"Automatically hide the taskbar in desktop mode". This solved my problem
with Elements 2021.

[default2ckgn72d26q3]

Thanks for the clarification. Before your reply came in my email, I found a post via Adobe support about this issue with three possible fixes (see https://helpx.adobe.com/elements-organizer/kb/mouse-cursor-not-visible-or-menus-not-opening.html). I used their second fix which involved adding a Registry entry, and that resolved the issue satisfactorily, including resizing and moving the Organizer interface on my desktop. 

[fredk01]

Thanks so much. Dumb problem to have and your fix works!

[LBrandt]

I have the same issue, but the solution of turning off the taskbar auto-hide feature did not resolve it for me.  If anyone has other thoughts I'd appreciate it.  

[mnmshorty]

I also have the same problem where Ithe menu of Elements Organizer 2021 is not functional specifically when editing a slideshow. 

[Constance15A7]

I have the same issue Please where do I find the settings as I cannot get any of the tools to drop down, thanks 

[Sandra_P72]

I  have the same issue. 😞 I cannot get any drop down and the "auto hide taskbar'' is always turned off. Someone could help me please ?

thank you

[jasony68753144]

This solve did not work for me either. I've tried trashing preferences, restarting, etc. and still the same issue in MacOS Big Sur version 11.2.3 with the most current After Effects version.

[defaultw2d9no7kawou]

I'm also having the same issue. I can't seem to click on a number of drop down menus from within Premiere, in particular on added effects from within the Effects Control tab which is really frustrating. I also can't seem to click and drag in certain tabs.

It's making the software pretty unusable at this stage.

[Dave Vido]

I have the exact same problem here this is really frustrating when you have deadlines