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J
jazztomato
Inspiring
May 28, 2017
Answered

Can't hear though levels show audio

  • May 28, 2017
  • 2 replies
  • 1411 views

Can't hear audio!

OK. Mute is OFF. All tests are fine for audio and speakers. I can hear sound on things outside of Premiere. I see the audio levels of my video indicate sound. But I can't hear anything.

Would love some help.  ....Susan V

    This topic has been closed for replies.
    Correct answer Steve Grisetti

    Audio Hardware settings can sometimes change when you just plug a USB microphone or headset into your computer.

    Please mark this question as correctly answered, jazz.

    2 replies

    S
    Steve GrisettiCorrect answer
    Brainiac
    May 29, 2017

    Audio Hardware settings can sometimes change when you just plug a USB microphone or headset into your computer.

    Please mark this question as correctly answered, jazz.

      J
      jazztomatoAuthor
      Inspiring
      May 29, 2017

      Good to know.

      S
      Steve Grisetti
      Brainiac
      May 29, 2017

      Do you have a microphone or headset plugged into your USB? Unplug it.

      Also go to Premiere Elements Preferences (under the Edit menu) and check to ensure your Audio Hardware is set to play out your speakers.

        J
        jazztomatoAuthor
        Inspiring
        May 29, 2017

        Thanks for the reply.  Unfortunately, none of these is the cause of the problem.  What else?

        J
        jazztomatoAuthor
        Inspiring
        May 29, 2017

        Crazy but fooling around with the "audio hardware" and it's FIXED! No idea what changed. Not complaining. Thanks again.

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