Inspiring

Question

Cannot import files

Forum|Forum|5 years ago
December 23, 2020
3 replies
1327 views

I am unable to import some new clips. Nothing has recently changed to my knowledge. I have attached the properties of one clip. The camera was set to MP4 2160-25.00p/HEVC LongGOP 72M. I have tried different project settings in PE but they all give the error "This type of file is not supported, or the required codec is not installed."

The file plays OK on an i7 PC although the CPU is running at 100% whereas 4K files normally run at around 40%. May be a red herring.

Just to confuse the issue further, if I run the clips through Handbrake, with no change of format, PE then accepts them BUT the new filesize has dropped from the original 118Mb to 20Mb. Not sure what Handbrake has done to it as the framesize is the same but the bitrate has also dropped from 69423kbps to 12309 kbps.

Possibly 2 separate issues but could be related. I'm struggling with this one.

Error or problem

This topic has been closed for replies.

S

sydhsydhAuthor

Inspiring

Many thanks to all you guys who helped me with this problem which is now sorted.

John T Smith

Community Expert

>Format : HEVC

https://community.adobe.com/t5/premiere-elements/faq-what-should-i-do-if-premiere-elements-2020-fails-to-import-hevc-media-files-in-windows-10/td-p/10953097?page=1

S

sydhsydhAuthor

Inspiring

Thanks John. That explains a lot. I'm eventually getting to the bottom of this.

S

Steve Grisetti

Legend

First, tell us which version of the program you're editing with and on what operating system. Then tell us what device your video was recorded on.

Finally, open one of your problematic MP4s in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text of this report and paste it to this forum. Once we've got all this information we'll be better able to help you.

S

sydhsydhAuthor

Inspiring

Thanks Steve. I wasn't sure what would be needed.

I'm using PE15 on W10Home 64. The camera is a Panasonic HC-X1500E so bang up to date.

General
Complete name : C:\Users\Master\Desktop\New folder\A008C014_201220_DJ0B.MP4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp42/hvc1)
File size : 675 MiB
Duration : 1 min 25 s
Overall bit rate : 65.9 Mb/s
Encoded date : UTC 2020-12-20 18:30:11
Tagged date : UTC 2020-12-20 18:30:11

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 1 min 25 s
Bit rate : 65.6 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.317
Stream size : 672 MiB (100%)
Language : English
Encoded date : UTC 2020-12-20 18:30:11
Tagged date : UTC 2020-12-20 18:30:11
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 1 min 25 s
Source duration : 1 min 25 s
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 2.62 MiB (0%)
Source stream size : 2.62 MiB (0%)
Language : English
Encoded date : UTC 2020-12-20 18:30:11
Tagged date : UTC 2020-12-20 18:30:11

Other
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 1 min 25 s
Bit rate mode : Constant
Frame rate : 25.000 FPS
Time code of first frame : 04:29:01:23
Time code, striped : Yes
Title : A008
Language : English
Encoded date : UTC 2020-12-20 18:30:11
Tagged date : UTC 2020-12-20 18:30:11

Ann Bens

Community Expert

You original file is H.265 which requires a codec you need to install from Microsoft shop.

Handbrake is a very good converter but final file size also depends on what setting you used.

On a side not H.265 is not a very suited format to edit. If possible set camera to H.264.

Post computer specs.

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