Discount not applied at time of purchase (Premiere Elements 15)

[Psinatra]

[Moderator moved from The Lounge to Premiere Elements .]

Hi

I deleted a previous copy of this post, because I thought that this was the wrong forum for this, but I can't see a better place to put this post.

I have been having problems purchasing the latest Premiere Elements version from the Adobe website. That is to say, they are offering a discount on the site, yet on the purchase window, they are charging full price for it. Is there something I am doing wrong, or is the site broken?

Paul King

[Ussnorway · Accepted solution]

Psinatra  wrote

I can't see a better place to put this post.

Hi Paul, the correct thing is to contact Adobe support

Psinatra  wrote

Is there something I am doing wrong, or is the site broken?

you did nothing wrong and yes Adobe support is busted but you really do need to talk to them as we don't know your details

(please don't post your details here ... I will just have to remove them if you do)

[Psinatra]

Thanks.

Paul