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Question

HEVC x265 now WORKING in "Adobe Premiere Elements 2020" (Some TIPS)

Forum|Forum|6 years ago
October 5, 2019
11 replies
21900 views

Hello,

i just bought, downloaded and installed "Adobe Premiere Elements 2020" on my PC.

With the promissed support of HEVC x265 codec:

From Adobe: Versions buyer guide with HEVC for 2020:

https://www.adobe.com/de/products/premiere-elements/buying-guide.html

From Adobe: How to use HEVC in 2020 on Windows:

German: https://helpx.adobe.com/at/premiere-elements/using/hevc-decoding-on-windows.html

English: https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html

My tips:

- I had 2 times HEVC Codecs from the Microsoft Store installed (1 old and 1 new)
(Please be sure, that you have only 1 installed from the actual date) for 0.99$

- Be sure that your Windows and Nvidia Driver are up to date

--> Which Windows 10 Version: https://support.microsoft.com/en-in/help/13443/windows-which-version-am-i-running

- Delete the Cache like mentioned in the tutorial: https://helpx.adobe.com/at/premiere-elements/using/hevc-decoding-on-windows.html

Kind regards

Pierre

This topic has been closed for replies.

T

Timofte5FBC

Known Participant

I have same issue . Windows 10 , installed the codec , opening a video set my GPU to RTX 2080 GPU to 90% and then i need to shutdown my pc to avoid damage to the video card

The H265 video plays fine in VLC media player

H

HolgerReichel

Participant

I tried to get this working for days, without success.

That Adobe sells a product which does not support HEVC, which is used by my iPhone and my GoPro, is very disapointing.

I cannot recommend this Adobe Premiere Elements 2020!

Holger

R

RusW

Participant

You can get the Microsoft CODEC for free form the Micrososft Store at:
https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq

J

JejeSwiss

Participant

After following all those Tips I was able to edit HEVC Videos (Gopro 7) in Premiere Elements until about July 2020. Now, from one day to the other (I think after a Windows Update - I can find thos HEVC Video Extensions from device manufacturer in the apps) it does not work anymore. Same error as before.

I've deleted both codecs and tried with just one of both... but no chance. Again deleted the cache files several times. But HEVC can not be imported in Premiere Elements again.

Any idea?

B

Bill Sprague

Community Expert

TrueStyle....

There are several things that effect play back starting with you computer. HEVC may be the most computational intense codec in common use now. What are the details of your computer? If not "muscular" you may need to convert the HEVC footage to a different codec.

Other things include audio hardware settings, preview quality settings, hardware acceleration settings and disk space. What are they?

T

TrueStyle12

Participant

Yea sadly im gonna go with this is actual problem with premier elements.... i said screw it after spending 70 dollars on elements, and downloaded the trial of premier pro, and low and behold everything just works... no lag, weird video issues, nothing wrong. hevc h265 videos are playable and editable, which leads me back to this is an actual software issue with premier elements.

B

Bill Sprague

Community Expert

TrueStyle and Icy,

There was a problem if both codecs were installed with a download from Microsoft. I did that and HEVC would not work on my computer. Follow the procedure here: https://community.adobe.com/t5/premiere-elements/faq-what-should-i-do-if-premiere-elements-2020-fails-to-import-hevc-media-files-in-windows-10/td-p/10953097?page=1

If that fails, go to the Help Menu. Select Online Support. It goes to a website with a icon in the lower right screen that will start a "chat" with Adobe. They will, if necessary, remotely run your computer to fix it.

P

PierreX8000Author

Participating Frequently

Hello,

thanks for confirming that my tip in the first post was right:

"My tips:

- I had 2 times HEVC Codecs from the Microsoft Store installed (1 old and 1 new)
(Please be sure, that you have only 1 installed from the actual date) for 0.99$"

Kind regards

Pierre

I

Icy_x3

Participating Frequently

Okay i can import the media with HEVC Codec into Adobe Premiere Elements 2020, but as soon as I start playing the Video it gets "blurry" and "stripes" appear all over the screen.

Every other media player (e.g. VLC) doesn't get any problems.

Has anyone had similar problems? And if so, how did you fix them?

T

TrueStyle12

Participant

Yes i am having the exact same issue, file imports correctly, but as soon as i go to play it, it gets stripes and blurry and is pretty much useless.

I

Icy_x3

Participating Frequently

Yes and i can't find anything to solve this issue .. i doubt that it's a hardware problem, i got a brandnew computer last fall. i7-9700, 16 GB DDR4 RAM 3000MHZ, RTX 2060 6GB and two M.2 SSD.

Windows 10 Pro Version 1903 (64 Bit System)

So according to any source from Adobe my computer should be able to process HEVC media, but i still get stripes and it becomes blurry ..

M

MathuesW

Participant

I can not find the Cache files. I have windows 10 pro installed, but I don't know were to locate these files.

Can anybody help me please? I am getting desperate.

P

PierreX8000Author

Participating Frequently

Hello,

these file only exist, when you had imported a video to adobe with "insert merdia".

If you dont have any of these cache files, then everything is ok. They should appear on next video import.

B

Bill Sprague

Community Expert

"But I refuse to buy a codec."

I fully agree! That said, I have a phone that will record stabilzed 4K 60p, but only in H.265. My computer is strong enough and my (favorite editor) Premiere Elements can now handle it. So I violated all my principles and spent the 99 US cents.

My current guess for those that aren't getting it to work is that there may be some anomolies in how the codec is installed after the 99 cents is spent.

M

mora.paulb

Participant

hola, aqui esta la solucion

https://www.youtube.com/watch?v=c4Kq9txn4_U

S

Sertx

Participating Frequently

It does not work for me. I have Windows 10 1903, I bought the codec, I deleted the cache, I updated my nvidia quadro card to the last driver ... and I can't import the files. I receive the message that the files are not compatible on my system and the link you have shown is displayed. But it is not true, I can open the videos with the operating system using any media player. Very frustrating because I have updated since 2019 version for this feature.