Lost audio

[riadc10631226]

I have element 2018, suddenly I am unable to get audio on the same clips that worked fine this morning. I checked audio hardware. what else could be wrong?

[Steve Grisetti]

What do you mean when you say you checked audio hardware?

Do you mean you went to the program's preferences on the Audio Hardware page and reset the output and input settings?

The more specific you can be about what you've done the more likely we'll be able to help you.

[riadc10631226]

Correct.

I rerun the video and part of the clip has sound and another does not.

On Tue, Oct 16, 2018 at 8:19 PM Steve Grisetti <forums_noreply@adobe.com>

[Steve Grisetti]

Please post a screen shot of your timeline that includes this clip.

[riadc10631226]

I am a novice in this What is the “timeline”?

On Tue, Oct 16, 2018 at 8:47 PM Steve Grisetti <forums_noreply@adobe.com>

[Steve Grisetti]

The timeline is the lower part of the interface, here you combine and assemble your video and audio.

[riadc10631226]

OK, the clip to the left of the marker has sound, the one to the left does

not. The entire video worked well before.

thanks for your help.

Warmest Regards,

Riad Cachecho, MD

On Wed, Oct 17, 2018 at 7:59 AM Steve Grisetti <forums_noreply@adobe.com>

[Steve Grisetti]

I still don't see the screen shot of your timeline.

[riadc10631226]

sorry, I thought I attached it to an earlier response.

please see attachment.

Warmest Regards,

Riad Cachecho, MD

On Wed, Oct 17, 2018 at 9:42 AM Steve Grisetti <forums_noreply@adobe.com>

[Peru Bob]

riadc10631226  wrote

sorry, I thought I attached it to an earlier response.

please see attachment.

You can't post an attachment via email on the forum.  You need to use a computer with a browser.

See here:

FAQ: How do I capture and post a screen shot or video?