Skip to main content
S
Scott Bruns
New Participant
December 31, 2016
Question

Preview Playback keeps stopping randomly

  • December 31, 2016
  • 11 replies
  • 12876 views

I am using Premiere Elements 15 on 2 PCs running windows 10. One an older Dell XPS 9000 and the other a brand new Dell XPS 8900. Both machines have I7 processors, lots of memory and lots of disk space. The older machine has had the same issue in Premiere Elements 14 and 15. The new machine was just setup and is only running Premiere Elements 15.

Both machines pause in the exact same way. After hitting play the video randomly stops. It does not make a difference which clip or it it has been rendered or not. Clicking play starts the video again, and it will randomly stop again.

I adjusted many setting per dozens of discussions I've seen. I tried turning off services and upgrading and downgrading drivers. I removed the RealTek audio drivers. I tried rendering. I tried removing the video card and using the motherboard video only. I tried unlinking the audio from the video and deleting the audio (so only the video played) and I tried deleting the video (so just the audio played). I ran the app as an administrator. I disabled virus scanning. And I even bought a brand new computer (the new Dell XPS 8900) thinking that would finally solve my issue. Nothing makes a difference.

As  richardc40064500​noted in his exact same issue, I also see playback pausing when just viewing a clip in the project assets screen.

I see others have had this same issue and no one seems to have a resolution. It is acting like I am hitting the pause button while the video is playing. The icon switches from play to pause.

Premiere Elements must be pausing for a reason. What can I do to resolve this?

    11 replies

    H
    Hoodwink Film
    New Participant
    June 5, 2025

    Same issue.  After a day and a half of trying everything almost everyone suggested, I remembered some people  mentioned Bluetooth.  Disabling my Bluetooth devices (a boombox, a speaker in living room, and some headphones for my tv) did the trick. The playback now plays.  Go to Edit>Preferences>Audio Hardware>Settings, then find any of your Bluetooth devices and right click on them to ensure they are disconnected AND disabled.  It was the additional "disabling" that did the trick for me.

    T
    tomek398
    Inspiring
    August 20, 2021

    I have the same problem. 

    F
    Frederica5C1F
    Participating Frequently
    November 11, 2021

    Me too. I've been using Premiere for a decade or more. Now it won't play a video I edited using this program and computer. I have not changed any settings. 

     

    When Premiere works it's great, but it's very finicky, and sometimes problems are not solveable. This looks like one of those times. 

    B
    Bill Sprague
    Braniac
    November 11, 2021

    Would you please check your Audio Hardware settings in Preferences.  What are they?  Can you post a screen shot?

    D
    douglaso66679206
    New Participant
    August 11, 2021

    Same problem here, preview playback randomly stopping; very annoying.

    billb12106701
    billb12106701
    New Participant
    March 13, 2021

    I'm having the same issue on two computers. And like others, disabling my network connection "fixes" the issue. Disabling my antivirus did nothing. Pausing Google backup and sync didn't fix it. I wish someone could figure out the answer; disabling network connections is pretty inconvenient.

    J
    Juksaa
    New Participant
    August 3, 2020

    This same problem is left in year 2020 with Adobe Premiere elements 15 and 2020, AMD Ryzen 7 8/16 Core, 16 GB ram, which cannot play only one video wihtout that stopping playback randomly.

    billb12106701
    billb12106701
    New Participant
    November 24, 2020

    I'm a new user to Premiere Elements 2020, and had the same issue. Using i3 processor, 16GB RAM, SATA SSD. My movies would play 20 - 45 seconds and then stop. I too found shutting of my Internet fixed the issue.

    S
    Steve Grisetti
    Braniac
    August 5, 2018

    I am trying to help, Logan. In fact, I've been helping people daily on this forum for 14 years. And I sure hope I didn't come off as flip.

    However, based on the information provided, there is nothing that indicates to me that there is something going on with the program.

    But that's just based on my experience. It's possible someone else is able to see something I can't.

    loganf43677327
    loganf43677327
    New Participant
    August 6, 2018

    what information would you like that you don't have?

    S
    Steve Grisetti
    Braniac
    July 24, 2018

    FWIW, based on your description, the issue is clearly NOT caused by Adobe's software. Otherwise we'd all be experiencing it.

    There is something interrupting the program. It could be malware, it could be your antivirus software (or maybe more than one antivirus program running simultaneously) or it could be a background process related to another program installed on your system. It can't be fixed by Adobe because it's caused by something else on your system.

    Opening the Task Manager and monitoring the activity of your background programs might well identify it. Though since it only happens when you have an online connection, it could well be malware or some other program calling home. The fact that a system as powerful as yours is constantly crashing really indicates some instability somewhere.

    Though I fully understand if you'd prefer not to dig any deeper. It's just unfair to blame a program that is remarkably fast and stable on three of my computers running Windows 10 -- and they're not even remotely as powerful as yours.

    loganf43677327
    loganf43677327
    New Participant
    August 5, 2018

    I don't think that is a fair statement. that is a lot like saying that your computer blue screening is your fault and not Microsoft. not everyone has to have the same bug for it to be a bug. I have this problem too and I don't have malware and my antivirus isn't stopping it in any way. do you want a community that is supportive of users? because your comment does a better job of making people want to leave the community then people posting "In the end I dumped Premiere Elements and installed CyberLink PowerDirector. That fixed the issue. No more pauses, and the rest of the program meets my needs. I'm glad I finally found a solution."

    in conclusion. If your not going to try and help why are you here?

      C
      charleslittle2
      New Participant
      June 26, 2020

      Agreed @loganf43677327.  I am (and have been) having THE EXACT SAME ISSUE on my system.  I love Adobe Premiere but it's so buggy that I can't use it.  I'm cutting a project now that requires both animation and quick editorial.  I'd love to bounce between After Effects and Premiere but I am forced to work between Avid Media Composer and After Effects.  Artists lose countless hours online troubleshooting and negotiating errors on forums like this.  I don't get paid to troubleshoot my tools I need to use them and Adobe Premiere has been an obstacle far more than an asset in my toolset.  It's a bummer cuase when it has worked I have done great work with it.  I'm off to teach myself Final Cut so that I can have that as a compliment to Avid Media Composer.  

      S
      Scott BrunsAuthor
      New Participant
      January 21, 2017

      I resolved the issue.

      I spent hours working on this. I clean installed Windows 10 several times. I removed every app and service that I could delete. Nothing but the bare minimum was running. I changed every setting I could to see what effect they would have. Still Premiere Elements would not play without pausing.

      I read many posts that described similar issues. Some people we disabling firewalls and virus scanning and were even disconnecting from the network just so they could use Premiere Elements.

      In the end I dumped Premiere Elements and installed CyberLink PowerDirector. That fixed the issue. No more pauses, and the rest of the program meets my needs. I'm glad I finally found a solution.

        stepheng22419967
        stepheng22419967
        New Participant
        November 14, 2017

        Anyone find a solution to this less drastic that uninstalling it? Though I am almost to that point myself.

          R
          Robert J. Johnston
          Inspiring
          November 15, 2017

          I found that disabling internet access fixed the problem for me. Go to the Network and Sharing Center in the Control Panel, select Change Adapter Settings, click on the icons for your Ethernet or Wi-Fi connection, and then select "Disable this network device."

          Later on, I didn't have to disable the internet access once I installed Microsoft Message Analyzer for 64-bit.

          See my post on Muvipix:

          muvipix Community • View topic - Premiere Elements Playback Stops on Own

          V
          Adobe Employee
          veenumishra
          Adobe Employee
          January 12, 2017

          It seems like some update start running in the background when you connect to internet. This causes the removal of focus from the play button of Premiere Elements. Hence the video stops. So, look for background processes and pause them till the time your video is running.

          S
          Steve Grisetti
          Braniac
          January 2, 2017

          Some process on your network is interrupting the program. Premiere Elements is designed to stop playback every time the program is interrupted.

          Beyond that, I don't know enough about how networks (or your network in particular) work to give you any specifics.

          But I'm glad we could help you isolate the problem anyway.

          Show more replies
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices