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barbaraj7966046
barbaraj7966046
Participant
September 25, 2017
Question

"no supported device has been detected" error message when trying to capture video in Premiere Elements 15

  • September 25, 2017
  • 1 reply
  • 1687 views

Just installed Premiere Elements 15 and am unable to capture.  I have tried connecting my camera to my computer via my Matrox card with a IEEE 1394 Firewire cable and also to the computer directly using the same cable, getting the same error message.  My camera is a Canon XL1s.  Any thoughts on what I should do differently?

Thanks much!

    This topic has been closed for replies.

    1 reply

    S
    Steve Grisetti
    Legend
    September 25, 2017

    Premiere Elements 15 does not capture tape-based video over a FireWire connection.

    You will need to capture your miniDV video using a third party project and then import the DV footage into your Premiere Elements project.

    You don't say what operating system you are using. If you are using Windows, the free download WinDV will capture your footage. If you are on a Mac, you can capture with iMovie -- though I recommend purchasing Lifeflix from the App Store.

    L
    lootzie
    Participant
    April 18, 2020

    Can I use my Sony Handycam TRV480 to capture video onto Premiere

    Elements  ( which is installed )?  I get "no supported device detected". 

    I am using USB. What am I missing?    Thanks.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    April 18, 2020
    Hi,

    I have firewire but not ports for it on my computer. Is there some kind
    of adapter?               Thanks.

    There are devices but they are guaranteed to make audio and video go out of sync; waist of money.

    Get a firewirecard installed.

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