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T
thekerusso
Participant
March 18, 2017
Question

Today after rendering in premier elements ALL video players crash with any file.

  • March 18, 2017
  • 2 replies
  • 385 views

Today I spent most of my day trying to fix my PC. I have used premiere elements 9 for years and never had issues. Today I finished a render and when opening it Media player crashed... I tried again, it also crashed. I tried a different format and that crashed. I tried as finished one from last week, now its crashed. Tried Real player... now it crashes. Tried some MP3 they now crash. Thinking I have been hacked I do a full scan. Then a system restore. No use. The only player that works is VLC player. So I resolved to just do a complete install of windows and wipe the drive. Now I go home and get back to rendering a different video, not the same no files were transferred. All was well the video was rendered and as sooon as I opened it..... Crash now I cant open videos with media player or real player or ITunes at home. WHAT DID PREMIERE ELEMENTS DO?

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 18, 2017

    Do you get any error messages?

    If so, what do they say?

    T
    thekerussoAuthor
    Participant
    March 18, 2017

    Quick time gave error -2048:

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 19, 2017

    What version of Quicktime do you have installed?

    S
    Steve Grisetti
    Legend
    March 18, 2017

    Since you've been using version 9 for several years and you've never had any issues, it's pretty clear something is up that's beyond the program.

    I don't know that we can be much help on this forum.There's certainly not been anything new added to Premiere Elements 9 in the past couple of weeks that changed it in any way.

    Is this the only program that's giving you problems? What operating system are you using? What processor, how much RAM and how much free, clean defragmented space is on your hard drive?

    Have you uninstalled and reinstalled the program?

    If your computer is otherwise running perfectly, try downloading the free trial of version 15 and see if it gives you better results.

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