Trying to edit a video file i elements premiere 2024.

[allanwiltshire]

Contacted support and eventually contactd "Abdul" who gave instructions of how to rotate the image. However when I try to open the video file I get the file using the organiser function and can play the file, however NO editor option is available to edit the file and rotate and save the image. The "Loading adobe Premiere elements editor workspace" image appears but eventually closes without any options appearing.

The option available to edit the image in the menu aso does the same thing. 

If the support person Adbdul is available could you give me any other options. My operating system is Windows 11 and I can rotate the image using "media player" and using the video settings to rotate the image but there is no save function.  I have little experience using this software and any assistance would be appreciated.

[Steve Grisetti]

What model of camcorder is your video coming from?

Open your video in the free download MediaInfo. In MediaInfo, set View to Text and the copy the entire text of this report and paste it to this forum. With this added information we'll better be able to advise you how to proceed.

[allanwiltshire]

A Pentax KD camera.

[Steve Grisetti]

That's not really enough information to work with. 

Can you provide us the MediaInfo report we've asked for?

[allanwiltshire]

I have NO idea how to, or from where to produce this mediainfo report.

[Bill Sprague]

..... I have little experience using this software and any assistance would be appreciated.

By @allanwiltshire

As I'm sure you know, video editing software is unlike anything else.  It is normally confusing at the beginning.   This video series is short and efficient.  It should make both Premiere Elements and video editing make sense.   

https://www.youtube.com/watch?v=Nmi9M87VFOY&t=14s

[allanwiltshire]

I have just watched the first series. The video shows how to open the premiere elements hub, the gives details of the organiser, photo editor and Video editor. With the video editor it shows when you select this option a screen then appears and you then select the video you wish to edit. However my program just indicated "opening elements video efiting workspace" and then disappears after about 15 seconds. Is my downloaded version perhaps corrupt, and needs to be reinstalled.

[Steve Grisetti]

Here is my tutorial on how to use MediaInfo to generate a spec report.

[allanwiltshire]

Steve.    Thanks for your help. I have now solved my problem. It appears the original app I installed was corrupt and as advised I deleted the app and reinstalled it. This made the editing process work as per the Utube videos.

Thanks again for your help.

[Bill Sprague · Accepted solution]

I have just watched the first series. The video shows how to open the premiere elements hub, the gives details of the organiser, photo editor and Video editor. With the video editor it shows when you select this option a screen then appears and you then select the video you wish to edit. However my program just indicated "opening elements video efiting workspace" and then disappears after about 15 seconds. Is my downloaded version perhaps corrupt, and needs to be reinstalled.

By @allanwiltshire

""opening elements video efiting workspace" and then disappears after about 15 seconds." 

That's not normal.  If it were me, I would uninstall and reinstall.  

[allanwiltshire]

Thanka Bill. That seems to be the first place tp start. Will try that out tonight.

[allanwiltshire]

Thanks for the info re the utube videos. Have watched some already and it helps.  I have no resolved my problems with video editing .After viewing the first utube video, I mentioned my program did not do as sugested on the video. He suggested the app I installed may be corrupt and I should delete the app and reinstall it. This worked.

Thanks very much for your help. Most appreciated.