Premiere always crashes when using enhance speech

[Gabriel28877744v1hp]

Whenever I try and use enhance speech, premiere freezes the whole machine and crashes. It seems like it occurs when processing audio clips, though it doesn't happen immediately, nor every time—however, if enhance speech is used on a clip in a project, that project will crash at some point, without fail.

I'm using Premiere 24.3.0 (build 59), but the same behavior occurs in beta build 24.5.

I'm running Sonoma 14.4.1 on 2019 16-inch Macbook Pro. 

2.3 GHz 8-Core Intel Core i9

AMD Radeon Pro 5500M 4 GB

Intel UHD Graphics 630 1536 MB

32 GB 2667 MHz DDR4

[EBourcier]

I am also on an Intel iMac and any use of enhance speech still crashes the whole machine.

[noahb77795397]

I almost lost an entire project to this issue, Premiere kept trying to restart the Enhancing process every time I opened the project, I was finally able to open an old auto save file from before I tried to Enhance any of the audio, big pain, 2-3 hours of time lost.

[Gary Seabrook]

I love/hate the fact the someone has announced this post as "correct answer", when you admit yourself it's a long-winded unwieldy patch at best. Admittedly I could enhance four hours of audio BEFORE importing it in to Prem Pro, but that is clearly a long, long way from ideal. I sometime get the impression that Adobe forgets that it's charging $650-a-year subscription for this software. We're not 'all in this together, trying to muddle through and find a work-around'.  We're the high paying customers being supplied with software that is glitchy-as-f**k and you guys are the people making huge profits out of us.  We're trying really hard to do our jobs and we're paying Adobe a lot of money to help us by supplying software that simply does what it's supposed to. We didn't demand that you release this feature (and many other dodgy ones) immediately. Adobe made that decision. All we're asking for is that it actually works when you do release it.  The *CORRECT* answer is, "it's OK everyone, we've fixed it". Or better still, you didn't have to, because it was never broken.  

[kennethh41182486]

Same issue. Now I'm loosing work. Hard to believe this has been an issue for almost a month. Adobe should make this #1 priority!

[APLMedia]

I am having this same issue....

My specs....

  Model Name: MacBook Pro

  Model Identifier: MacBookPro16,4

  Processor Name: 8-Core Intel Core i9

  Processor Speed: 2.4 GHz

  Number of Processors: 1

  Total Number of Cores: 8

  L2 Cache (per Core): 256 KB

  L3 Cache: 16 MB

  Hyper-Threading Technology: Enabled

  Memory: 64 GB

  System Firmware Version: 2022.100.22.0.0 (iBridge: 21.16.5077.0.0,0)

  OS Loader Version: 580~2215

  64 GB 2667 MHz DDR4

  Intel UHD Graphics 630 1536 MB

  2.4 GHz 8-Core Intel Core i9

AMD Radeon Pro 5600M:

  Chipset Model: AMD Radeon Pro 5600M

  Type: GPU

  Bus: PCIe

  PCIe Lane Width: x16

  VRAM (Total): 8 GB

Chipset Model: Intel UHD Graphics 630

  Type: GPU

  Bus: Built-In

  VRAM (Dynamic, Max): 1536 MB

  Displays:

Color LCD:

  Display Type: Built-In Retina LCD

  Resolution: 3072 x 1920 Retina

  Framebuffer Depth: 24-Bit Color (ARGB8888)

Also, here's a photo of what has happens... sometimes... usually however it just gives me the spinning wheel before just completely crashing the system.

Is there a fix yet? I a running the latest version of Adobe Premiere as well as Apple OS....  This is getting very frustrating. I've been trying to solve this to no end, and am at my witts end here. My client has been waiting for the finished film for over a month, and I can't edit anything right now. Enhance Audio is a feature that should not be in Premiere until this is addressed. It works pretty incredibly, but, this is unnacceptable for a professional product.

[MunchyBugs]

I have the same issue today. I used to fiddle with the audio settings on my own and decided to try enhance speech today. I'm not on a mac...on a PC with a threadripper processor and an RTX graphics card. Hight end machine, 128GB of RAM, etc. Crashes premiere every time. Sometimes with an out of memory error, though checking the performance shows that it is not out of any type of memory at all. It seems to crash at 99%. Like it has processed all the clips and can't finish. 

[fernando.andreh]

Same issue here. Macbook pro i9 32GB. Every single time I try to use this feature, the entire system crashes.

[katsoulis]

Today, Premiere's Enhance Speech crashed, catestrophically freezing the entire system. This is been an issue for some time and it is astonishing to me that it not only crashes Premiere, but the operating system itself. While it is an extraordinary inconvenience to have to hard reboot the computer, today it took a devestating turn because the crash happened while Time Machine was backing up in the background. The backup disk is now damaged, apparently beyond repair. Please have someone from Adobe's support get in touch ASAP to address this issue and provide a remedy for the damage caused by your software.

[João Pedro38799860l0j7]

I have the same issue and it restarts my whole PC... very frustrating. and im not using an intel or macbook.

[katsoulis]

Adobe's complete lack of support here is unacceptable. Do we need to pursue legal action to get a response? This bug is so serious it took my entire backup system out, irreplably damaging a hard drive. 

[Richard32672607bxp9]

I am shocked that this still has not been fixed.

[kennethh41182486]

Yes, mine continues to crash. What's the point of having AI Enhanced Speech if it's just going to be unstable. It takes my 5x as long to edit my videos than it should.  ADOBE DO SOMETHING! For the amount of money we are paying, You should have made this #1 Priority!!!

[David Polk]

Hi all,

Continued thanks for your patience as we try to resolve this issue. I'm writing to let you know we haven't forgotten about this at all and our engineers are actively working with our partners at Apple and AMD to fix it. If you have a system with a chip impacted by this problem, please consider the workaround described below, for the time being.

When we have updates we will post them here: https://community.adobe.com/t5/premiere-pro-bugs/known-issue-crash-w-enhance-speech-on-macs-with-amd...

[katsoulis]

David,

There are a few issues here, one of which is that your engineers simply cannot allow a bug in a release that has the potential to damage equipment. It is gross neglegance and Adobe needs to take responsiblity for the damaged caused.

The workaround on offer — to use a different piece of software, split out the audio, enhance it via web, then reinport it is incredibly impractical, especially for anyone working on anything longform. But more importantly, it requires removing the enhancement from all editing work done previously. Unfortunately, removing those enhancements, or even deleting the clips with those enhancements on them crashes my system 90% of the time — catestrophic crashes that freeze the system. If such a crash takes place while the software or the system is writing to a drive, it can, and has, damaged the drive beyond repair. I'm not willing to take that risk now that I know such damage is possible.

I also need to point out that these forums are not support. Adobe's cost-cutting decision to offer no phone or chat support is unconscionable, and leaves users trapped without any way to get help in a useful and timely manner. This is not acceptable for those of us who make a living using your products and are locked in. 

I'm deeply frustrated and I don't want to be thanked for my patience, because I don't have any patience for this. You need to issue a warning to your customers about this bug, you need to remove the feature from Premiere (without creating more crashes) until it is fixed, and you need to renumerate me for the cost of the damaged drive. As I said before, someone needs to get in touch with me directly and promptly. If you can't do that, I need you to connect me with your legal department — an option I'm sure we are all loath to explore.

[MunchyBugs]

This is not just an Intel or Mac issue. I have a Threadripper PC and it is doing the same thing.

[katsoulis]

As an update, I have managed, with an hour's worth of phone calls, to speak with technical support and the senior members  technical support are now aware of the gravity of the issue and have apologized profusely for the bug. I am waiting on next steps.

[noahb77795397]

Huh, so I guess that means David here failed to pass along the gravity of this issue. 

Thanks David, I see our patience truly is appreciated.

[defaultasjaitbvxe88]

Still having the same issue as above. Ite been months - why hasnt rhis been rextified?

[digiteam12]

I have the same issue - so frustrating - 2020 27 inch iMac, 3.6 Ghz i9 10 core, 64 GB 2133 MHz DDR4, AMD Radeon Pro 5700 XT 16 GB. Please fix.

[kobudoken]

Same issue here! Froze up my Mac 14 times on one day! Gave it up. We're 6 month further now, still no fix?

[noahb77795397]

Still not fixed? Nice. My coworker and I have started lovingly calling the Enhace Speech button, "Arming the Grenade" because it will ether work well, or blow up your desktop. Thanks Adobe.