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My lumitre scopes window doesn't work.

New Here ,
Aug 25, 2021 Aug 25, 2021

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I got a "debug assert failed" screne and attempted to "file bug" when I got this message from Google "This server could not prove that it is jira.corp.adobe.com; its security certificate is not trusted by your computer's operating system. This may be caused by a misconfiguration or an attacker intercepting your connection."  What should I do? I need someone form Adobe to correct my program and not COMMUNITY ASSISTANCE, I pay a lot of money for this program and I need to use it the program. How can I get a really human being from Adobe to help me? 

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Bug , Crash , Error , Feature request , Feedback

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Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

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How can I get a really human being from Adobe to help me? 

By providing step-by-step instructions on how you can reliably reproduce the problem you're seeing, in a post, here.

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New Here ,
Aug 25, 2021 Aug 25, 2021

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Thank you very much I fixed it. It was very frustrating to figure it out,
but eventually I did. If I sounded a little harsh, I am sorry. I am 77
years old and as a boomer it takes me a while to deal with your complex
editing system. I have been using it for years, creating over 200 videos,
and I love it. Sometimes with your newer versions it takes me time to
learn its quirks, but I do remember one version that you didn't have a
"ripple delete" but I compensated for that.

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Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

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>If I sounded a little harsh...

You were fine; glad you're passionate about the program. 🙂

What features / functionality are you investigating, in PPro Beta? What are you interested in? 

 

 

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Participant ,
Aug 25, 2021 Aug 25, 2021

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LATEST

Same issue here - latest build (22.0.0.70), Windows 10

(key symptomn is that prject wide GPU acceleration is disabled)

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