premiere pro - cant access audio

[Grafica300857438pvx]

i'm working on a video montage in premiere, but for a few days now the audio has been crashing, continuing to show me the error ‘can't access audio: the audio can't be read quickly enough from storage. please check your storage and try again.’

what should i do?

[Ann Bens]

Please post OS and Premiere version and build.

[usconner7796]

I am having the same issue. Started getting the same error message today after updating Premiere yesterday. 

MacOS: Sonoma 14.6.1 (23G93)

Premiere: Version 25.2.0 (Build 147)

I clean my media cache every evening, and I moved the cache location to my external drive, but I'm receiving the same error.

[Harry259328098vx0]

I've been getting the same thing, it has driving me nuts.  Started after I upgraded to Premiere Pro Beta.  I wanted to try the clip extender tool so took the plunge.  I even upgraded my RAM from 32 GB to 64 GB in the interim, and ran SSD scans and can confirm they are in tip top shape.  I pushed through for two weeks suffering with slow playback, proxies that were fine before but now barely playable, a playhead that would just play for an extra twenty seconds after I paused.  I couldn't afford to wipe and rebuild my cache again, it takes too long, I've got about a terrabyte of mixed-source footage to work with.  In the end I just reverted back to the latest (not beta) version and for now it seems okay.

Beastly MSI laptop, tons of RAM, Windows 1 million or whatever the latest version is, latest firmware, latest OS, latest security, latest freakin' everything that can be updated... obviously.  What difference does it make?  Beta drags its knuckles like the boss character in a horror game.

[Denis332991396xno]

I have the same warning pop up but nothing interrupts

[kostask17848223]

Same here, although nothing happens it's annoying enough.

[Michel5FFD]

Same here. Since the last update today i have this annyoing problem. First time ever in 9 years working with Premoere.

[Michel5FFD]

WIN 11 - 25.2.0

[lucasogodoy]

Yeah, it's happening to me too since I updated to 25.2.0 on Windows 11. Simply cannot edit anything!!!!!!!!!!

[lucasogodoy]

Oh, If it helps, the build I'm using is 147.

[Adolfo H.]

Thank you! we are working on a solution right now. I'll update this thread as soon as possible. The error should not cause an audio dropout. Right now the message is triggering more than often, so we are working on a fix.

[desouza_3286]

Really looking forward to this fix because I'm having the same issue. In the meantime, is downgrading to an earlier version the way to go?

[mnegro_10]

Same here, problem solved after downgrading to 25.1

Premiere 25.2 

Footage is XDCAM HD 422 (mediainfo attached)

Windows 11 Pro Edition
24H2 Version
Installed on 04/12/2024
OS Version 26100.3624
Windows 11 Feature Experience Pack 26100.66.0

Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz
Installed RAM: 32.0 GB
Device Identifier: CD57C23D-079A-44EC-8848-B65957C4EA26
Product ID: 00330-50000-00000-AAOEM
System Type: 64-bit OS, x64-based processor
Pen and Touch: Touch or ink input is not available for this display

[JohnAlvesSantos]

same here

[Leo27958329f76g]

I have the same problem when I upgraded premier to 25.2.0 (147). You honestly pay for the program and are afraid to upgrade because you never know if the next version will work. It's not ok.

[Untold Entertainment Inc.]

i just updated to 25.2.0 (Build 147) and am getting the same (annoying) message. Audio seems to cut out briefly, and is quickly restored.

[Leo27958329f76g]

After the message appears, the sound does not restore. I simply cannot hear it anymore. I have to restart the premiere to be able to hear the sound.

[redboss_]

For me, this was happening only on audio clips downloaded from Adobe Podcast 'enhance speech'. To fix it, I converted them all to 48/24 mono and swapped out the files in finder with Premiere closed. Worth a try.

[Vigouroux_Thomas6615]

Same here since this morning for no reasons and i use Premiere everyday. I just moved the audio file to another folder (Downloads) and it worked again. It's not the definitive solution but i could work again at least. I hope it will help some of you.

[joebatt1234]

Same here, problem solved after downgrading to 25.1

Going to wait to update till that problem is fixed.

[Services24489105do7c]

It also worked for me! I just moved the file in a subfolder; that forced Première to reload and it then worked!
Funny thing is: I moved it back where it was and... voila! It still works!  🙂

Thanks so much!

[kar2nen]

Same thing happened to me when I updated to the newest version. I edit clips stored on my LucidLink cloud and thought that maybe my 1GB fiber connection was acting up. I moved the entire project and clips to a local SSD, relinked everything to the local drive, and kept getting the same problem. It's impossible to pick coherent sound bytes.

[Taddo]

Same!

[Alifer]

Same here!

i9 14900k

112GB RAM
RTX 4080S

3 Separate SSD (OS, Project, Games)

[charlie_4254]

Same here - my project keeps crashing every 5 minutes because of it. UNUSABLE