Participating Frequently

AJA Software causing Premiere Pro 24.6.1 Crash Issues

Forum|Forum|1 year ago
September 9, 2024
15 replies
3395 views

I had been having issues for over a week with Adobe Premiere 24.6.1. Every time I would play video that I had in my timeline, it would go for about 2-3 seconds, and then Premiere would completely crash. It didn't matter what kind of file I would put into my timeline, how big the file was, etc. No matter what would be in my timeline, if I would try to play it, Premiere would crash.

I tried every possible suggested fix online for this, and nothing worked. I deleted my Media Cache, Uninstalled and Reinstalled Premiere, reset my preferences, and so on and so forth. FINALLY, I figured out that I could re-install old versions of Premiere. So, I re-installed version 24.6, and now my program isn't crashing anymore. I don't know if there's a bug with 24.6.1, but it should probably get looked into. This is the first time ever I have had problems with my application crashing after a software update.

Crash

jamieclarke

Community Manager

Updating Status to Fixed with AJA software version 17.1.3

jamieclarke

Community Manager

Hi @David31343867hbfp - AJA released an update recently with a potential fix. Can you install version 17.1.3 and let us know if it helps your issue?

D

David31343867hbfpAuthor

Participating Frequently

Do I need to reach out to them as well? Is there someone specific I should contact? You're certain it's an issue on AJA's side of things, and not Premiere? Because it still seems bizarre that I only have crash issues with Premiere versions beyond 24.5. I can edit in 24.5 just fine, but when I get 24.6 or newer, that's when I start to have issues.

jamieclarke

Community Manager

Hi @David31343867hbfp - We sent your report to AJA, and they have logged this issue. We will let you know if we hear anything else sorry for the trouble.

D

David31343867hbfpAuthor

Participating Frequently

Yes - I re-installed Premiere 25.0.0 and then un-installed the latest version of AJA Software, and downloaded version 16.2.6. I then went into Premiere and attempted to playback video in my sequence - it still crashes. No change. I sent the crash report with my username attached.

jamieclarke

Community Manager

Hi @David31343867hbfp - Can you try uninstalling your AJA software and then install version 16.2.6?

D

David31343867hbfpAuthor

Participating Frequently

My post seems to have disappeared, so I'm putting it again -

I have posted to this community about this problem in the past, but I have to bring it up again now that Premiere 25.0.0 is out. Every time I try to play video of any kind in my sequence, Premiere crashes. I had this problem when the last version of Premiere came out (Every update after 24.5). The only work-around that I could use was re-installing older versions of Premiere. I had to go all the way back to Premiere 24.5, and then I could play files again. Since I saw 25.0 came out, I thought I'd update to see if the problem had been resolved. It has not been. I am working on an iMac Pro with Radeon Pro Vega 64 16 GB and Sequoia 15.1 macOS.

And I already sent crash reports with my username on them.

jamieclarke

Community Manager

Hi @David31343867hbfp - I see your crash report and it seems you are crashing in transmit with AJA IO4KPlus.

What version of MacOS are you using?

Do you still have AJA software installed and if so what version?
There also seems to be some extra steps involved when installing the latest version of AJA Software. Here is the manual for mac version 17.1

D

David31343867hbfpAuthor

Participating Frequently

Yes, if you go back and look at the messages that have been posted since our previous engagement, you can see that I still have AJA software. I use it because of my AJA io 4K Plus device. The AJA software is the latest version - I actually answered that question back previously in this thread as well. It's AJA Software Installer Version - 17.1.0.900
AJA ControlPanel, Control Room, System Test - 17.1.0. My post you just replied to also says my version of MacOS - Sequoia 15.1.

infoi68826954

Participant

Having the same problem on 24.6.2 -- followed the recommended downgrade to 24.6.1 - no dice.

No AJA software installed on mac either.

C'mon guys it's been a month. What am I paying you for?

D

David31343867hbfpAuthor

Participating Frequently

I went all the way back to version 24.5, and I haven't had any issues with
crashing since doing so. I just don't update when it's recommended to me.

G

good_personality5CBA

Participant

impossible to work with MXF files in the latest version of PP. playback not working properly. have to downgrade to the previous version(

M

marvin_3015

Participant

i did all the re installing and all that and its still crashing i cant work on any projects this is a. bummer

kevinchepe

Participant

I was dealing all day with the same problem (24.6.1 version). It was imposible to edit until I reinstall an older version (24.5_compilation 57) and it has solved my problem. Apparently is an issue with MXF files, but not sure.

You can try this.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded