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Alt+ Scroll zoom behaves different on v24.4.0

Community Beginner ,
May 15, 2024 May 15, 2024

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Updated to latest version 24.4.0 and the Alt+ scroll zoom behaves different. It zooms to a totally different timeline area than the usual mouse pointer/playhead. Any workarounds?

Bug Unresolved

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13 Comments
Community Expert ,
May 15, 2024 May 15, 2024

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I can reproduce this.

 

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Community Beginner ,
May 15, 2024 May 15, 2024

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One of the first things I noticed, and I'm glad I'm not the only one.

It used to zoom into whatever my mouse cursor was pointing at, but now it's not working. I'm on Windows (11) and my DPI scale is set to 200%. It seems to work correctly when scaling is set to 100%, but this is not a viable workaround.

This was not an issue pre-24.4

@Jeremy22269921hcpn @Ann Bens are you also using Windows with DPI scaling enabled?

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Community Beginner ,
May 15, 2024 May 15, 2024

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Yes, my main monitor (4k) is set to 200% and second monitor (hd) set to 100% recommended. And yes, it was working normally prior to this latest update.

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Community Expert ,
May 15, 2024 May 15, 2024

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IMO this has nothing to do with windows scaling.

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Adobe Employee ,
May 16, 2024 May 16, 2024

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Alt-zoom issue with some or all Display scale settings has been reproduced and is under investigation. Thank you for your reports. They have been helpful!

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Adobe Employee ,
May 16, 2024 May 16, 2024

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Ann, are you able to reproduce this issue with Windows Display scaling at all Display scale sizes?

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Community Expert ,
May 16, 2024 May 16, 2024

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I dont know what changed but cannot reproduce anymore for 24.3 (dont have 24.4 yet) and the beta build 42.

Might be a windows update I had yesterday.

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Adobe Employee ,
May 16, 2024 May 16, 2024

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No worries. Thanks for the quick update, Ann!

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New Here ,
May 17, 2024 May 17, 2024

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Did you find a fix for this? Currently have the same issue and it's infuriating haha. Best!

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Community Beginner ,
May 17, 2024 May 17, 2024

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I have read in other forums that reverting to previous windows versio with many issues. But I haven't tried that myself. Hopefully there's a new PP update soon!

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Community Expert ,
May 17, 2024 May 17, 2024

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@Trent Happel,

 

Past discussions of Scaling issues have been complicated by the 2 scaling options in Windows. My standard setup is Windows scaling set to 150% (of the % options, 150% says "recommended") and "Advanced scaling settings" NOT set. The advanced option prompt says "Enter a custom scaling size between 100% to 500% (not recommended)

 

It is the Advanced scaling that has been a problem in the past.

 

I tested with the "regular" scaling set to 100% and 150%, and with Release 24.3 (no 24.4 for me yet), Beta 24.5.0.16 and, after update, Beta 24.5.0.43. I see no differences based on scaling.

 

The behavior I see in 24.3 is that the zoom is around the mouse cursor position, not the CTI position/frame on screen. It appears to zoom around the CTI if the mouse cursor position is over the CTI. In Beta 24.5.0.16 and Beta 24.5.0.43, it only zooms around the CTI if the mouse cursor position is some distance TO THE RIGHT of the CTI. But it is not simply zooming around the mouse cursor position, nor the CTI.

 

I did get a Windows update in the last few days:

Windows 10 Pro
Version 22H2
OS build 19045.4412
Experience Windows Feature Experience Pack 1000.19056.1000.0

 

Stan

 

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Adobe Employee ,
May 17, 2024 May 17, 2024

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Ahhh, good info, Stan. In my case, I was setting under System > Display > Scale and 100% was recommended. I will update my prior responses and also pass this on to the team.

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Adobe Employee ,
May 17, 2024 May 17, 2024

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Oh, and my system is Windows 11 Enterprise ver. 22H2

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