BMD Desktop Video causing Premiere Pro to Freeze Playback

Bruce, I find a reliable way to trigger the issue is moving quickly between the ripple/role or the trim tool and hitting the space bar to preview. Unfortuantly, this doesn't trigger it everytime, but I know if I'm deliberate in my key strokes it will take longer for the issue to crop up, but it will always, 100% of the time, happen if I have transmit turned on. 

Also, I'm running 546.01 Nvidia Studio driver and BMD 12.7.1 (thought the issue started under earlier versions of the drivers.)

When we have the issue appear, are there any log files that we can save and send to you? 

I have the decklink mini monitor 4k 12.7.1

I've install 23.5 loading up a project, it is rebuilding because I deleted all the cashe files.

> I hope you can figure something out.

We've been trying, but so far we've been able to reproduce the behavior. 

Multiple testers have used a variety of BMD devices (always current drivers) on a variety of Win10 and Win11 systems; no luck. 

Jeff says that, regardless of audio output settings, his systems reliably encounter the behavior with ~5 minutes of editing. 

If anyone on the thread can provide us with step-by-step instructions which reliably generate the behavior, please let us know! 

Note: "Just edit for a while and it'll happen" has proven fruitless; more specifics needed. 🙂 

We'll keep pursuing the issue.

Having the same issues. I'm going back to 23.5 and see if I can edit without if freezing constantly. Disabling mercury transmit, is the only thing that would fix it, but then I don't have SDI output for my broadcast monitor.

I have an AMD Radeon RX 6650 XT with the pro version driver.

AMD Ryzen 5600X 6-croe processor and 32gb of ram. Windows 10

I hope you can figure something out.

Thanks

Hi Bruce,

Thank you for your message.

I use a local account (standalone PC).

I tried a number of Nvidia versions (only studio ones). I'm currently running 537.85.

I tried quite a few things : Fresh install (win10), bmd drivers, nvidia drivers.

Tried to copy/paste the project into a new 2024 project. All to no avail.

edit : I started a brand new project. Put just 2 assets in - 1 video track dnxhr mxf , 1 audio track 5.1 pcm. I just had the same problem scrubbing the one track ! So I think it is not project dependant or codec dependant (I usually run h264 or prores).

Hi Gigowatt, 

On the systems that experience these issues, are you using normal (local) OS user accounts, or Active Directory? 

Also, you're right; if the only difference between 'no issue' and 'issues' is upgrading from PPro 23.5 to 23.6, then it's unlikely to be a BMD issue (though such things have happened). 

Our team is already testing a project from Jeffrey (thanks!), and have so far no been able to reproduce any issue. 

While the GPU driver shouldn't impact playback as described, I note that you're both using NVidia GeForce devices; are your drivers current? 

It may, though unlikely. Resolve works great with the decklink. Adobe 23.5 worked great with the decklink.

maybe it's an issue on BM side?

Same here with a similart build. No problem in 23.5 but started to be unusable with 23.6, then 24.