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Can't launch premiere pro (invalid map <K, T> key)

New Here ,
May 20, 2025 May 20, 2025

I just pucharsed Adobe Premiere Pro 2025, and for some reason I can't launch the app. Whenever I try to open it, it ends up giving me an error message ("adobe premiere pro 2025 invalid map <K, T> key". 

 

Captura de pantalla 2025-05-20 114952.png

I tried reinstalling the app, restarting the computer and even formatting the disk, but nothing worked.

I'll put a link to the crash report; drive.google.com/file/d/1TYGqbSQZcX42ORDMDVnLGVkDZaWbqPis/view?usp=sharing

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TOPICS
FAQ , Performance or Stability , User experience or interface
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correct answers 1 Pinned Reply

Adobe Employee , May 20, 2025 May 20, 2025

Hi @aviabruno -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

 

Let us know which version of Premiere Pro you are using and what your system specs are?

Do you have any third party plugins or panels installed?

I have received your dump file and will ask our team.


Sorry for the frustration.

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7 Comments
Adobe Employee ,
May 20, 2025 May 20, 2025

Hi @aviabruno -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

 

Let us know which version of Premiere Pro you are using and what your system specs are?

Do you have any third party plugins or panels installed?

I have received your dump file and will ask our team.


Sorry for the frustration.

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New Here ,
May 20, 2025 May 20, 2025

Alright, the Premiere Pro version I'm using is v25.2.3

System specs: Processor Intel Core i5-9400F; GPU Nvidia GTX1650; RAM 16gb; 

And I don't have any plugin neither panels installed

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New Here ,
May 20, 2025 May 20, 2025

And I'm using Windows 11 Pro v23H2, 😅

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Adobe Employee ,
Jun 02, 2025 Jun 02, 2025

Hi @aviabruno - Have you installed any extra visual studio Runtime packages?

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New Here ,
Jun 02, 2025 Jun 02, 2025

nope, nothing

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Adobe Employee ,
Jun 04, 2025 Jun 04, 2025

Hi @aviabruno - Can you try using the creative cloud cleaner and let us know if that helps your issue.  Here is an article: How to use the creative cloud cleaner tool

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New Here ,
Jun 05, 2025 Jun 05, 2025
LATEST

used it, it didn't help , I still get the same error message 🥲

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