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1

Crash

Community Beginner ,
Mar 11, 2025 Mar 11, 2025

Each time I start Premiere Pro it crashes on startl-up saying that Red Giant is no longer running. I have uninstalled all Red Giant files and plug-ins as well as uninstalled Premiere Pro and then reinstalled it. The problem still occurs unless I disable plug-ins at each start-up which is aggravating.  What can one do to resolve this issue?

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Interoperability or 3rd party tools
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correct answers 1 Pinned Reply

Adobe Employee , Mar 11, 2025 Mar 11, 2025

updating status.

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Community Expert ,
Mar 11, 2025 Mar 11, 2025

Info needed for a bug report

PP 25.1 I take it? Did you Reset the plugin cache or just disable it from the dialog when holding shift while starting PP.

Did you reset the preferences. I recently thought I had a problem, and I ran the Adobe cleaner, and I was surprised my preferences were still there? So, you might want to clear the preference.

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Adobe Employee ,
Mar 11, 2025 Mar 11, 2025

updating status.

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Community Beginner ,
Mar 11, 2025 Mar 11, 2025

Yes, I have reset preferences, reset everything I can think of, scanned the drive for any residual elements of third party plug-ins. 

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Community Expert ,
Mar 11, 2025 Mar 11, 2025
LATEST

Well, it seems pretty certain, the plugins are messing you up. Since avoiding them on startup appears to work.

We don't know if you are Mac or PC, so please take a look at this thread: Info needed for a bug / tech support

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