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Hung5E08
Inspiring
June 20, 2024
Answered

Current bug with timeline indicator

  • June 20, 2024
  • 16 replies
  • 3617 views

I just recently updated my PP this morning, 6/20, and there seems to be a huge bug during playback! When I click play, the blue timeline indicator does NOT move at all, so I have no idea where I am on the timline. Only when I click stop, the blue indicator goes to its correct position.

 

This problem has never happened before this morning's update, and I already restarted my pc several times to try to resolve the issue. I'm still editing as much as I can, but this issue is making it very difficult. 

 

In the video attached, every time I press play, I can hear audio and everything else seems fine, but the indicator doesn't move at all, and is only updated to the correct position once I press stop.

    Correct answer Hung5E08

    Hey Todd!!!

     

    I did a combination of your suggestions and it worked! I'm actually editing with 3 monitors, and transmitting the main timeline preview to another small external monitor via a Blackmagic Decklink Mini Monitor 4K (mainly for color correcting and grading).  I think I unplugged all of the monitors and plugged them back in, along with resetting the workspace layout, clearing media cache, and disconnecting the Decklink to the monitor, and also restarted my PC too. I'm now able to get my old functionalities back, and hoping it stays that way. Thank you again!!

    16 replies

    Todd_Reeder
    Community Manager
    Todd_ReederCommunity Manager
    Community Manager
    June 21, 2024

    Yay!  glad it worked out!

      H
      Hung5E08AuthorCorrect answer
      Inspiring
      June 21, 2024

      Hey Todd!!!

       

      I did a combination of your suggestions and it worked! I'm actually editing with 3 monitors, and transmitting the main timeline preview to another small external monitor via a Blackmagic Decklink Mini Monitor 4K (mainly for color correcting and grading).  I think I unplugged all of the monitors and plugged them back in, along with resetting the workspace layout, clearing media cache, and disconnecting the Decklink to the monitor, and also restarted my PC too. I'm now able to get my old functionalities back, and hoping it stays that way. Thank you again!!

        Todd_Reeder
        Community Manager
        Todd_ReederCommunity Manager
        Community Manager
        June 21, 2024

        @Hung5E08 Can you please trying cleaing the media cache (hold down modifier while launching ppro) and resetting your workspace layout? 

        Todd_Reeder
        Community Manager
        Todd_ReederCommunity Manager
        Community Manager
        June 21, 2024

        @Hung5E08 are you able to disconnect one of your monitors and see what happens when just running two of them?  Also, are you using transmit on one of those monitors? or a different external device?

        H
        Hung5E08Author
        Inspiring
        June 21, 2024

        Not a problem! Thanks for getting back to me. The "Captions" and "Transcript" are technically loaded into one of my panels, since I'm using 3 screens, but they're inactive and not running at all. For good measure, I completely removed from from my panel and the problem still persists. 

         

        Just FYI, I'm using a desktop PC from work, and I have Adobe CC through their setup, so I can't make admin changes. That's usually not a problem but just wanted to bring that up. I'm also editing strictly from one PC since it's connected to all the SSD's and RAID's, and I don't have another computer to use. Right now, I'm continuing to editas best as I can with a frozen indicator, due to upcoming deadlines that must be met, but I'll keep checking this thread for any updates but thank you again!!

         

         

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        June 20, 2024

        Thanks for filing this bug report @Hung5E08. The product team is on the thread. I hope we can assist you in solving this issue soon.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
          MyerPj
          Community Expert
          MyerPjCommunity Expert
          Community Expert
          June 20, 2024

          I've seen 3 threads on this topic, so there must be something to it.

            Todd_Reeder
            Community Manager
            Todd_ReederCommunity Manager
            Community Manager
            June 20, 2024

            Thanks @Hung5E08, any chance you have the captions panel open, or is transcription running in the background?

              H
              Hung5E08Author
              Inspiring
              June 20, 2024

              Hey Todd,

               

              Thank you for the response!

               

              - I'm on Windows 11

              - I posted details of my current timeline in a screenshot. It's the same settings for all my projects

              - For this highlight project I'm working on, all sequences within the project have the frozen timeline indicator

              - I opened a few others projects that I worked on a few weeks ago, and got mixed results. Some projects will only have smooth playback with current indicator on smaller sequences, under 5 mins and little videos on the timeline. Another project has extremely laggy timeline indicator, but not completely frozen like I'm currently experiencing. Overall, this issue seems to affect a majority of the stuff I'm working on.

              - My media formats are almost all ProRes 422, with some ProRes Proxy and H264 files mixed in. H264 files that I don't convert tend to be smaller and straight from camera, so they're not problematic. 

               

              Todd_Reeder
              Community Manager
              Todd_ReederCommunity Manager
              Community Manager
              June 20, 2024

              Hi @Hung5E08,

               

              What OS are you using, what are the sequence settings, does this happen with any sequence, with any project? or is this more specific?  What are the media formats you are using? 

               

              Thanks!

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