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Frame.io keyboard shortcut doesn't work

Explorer ,
Aug 18, 2022 Aug 18, 2022

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I use the Frame.io panel in Premiere quite a bit so I set up a keyboard shortcut (Shift+3) and removed the previous shortcut that was associated with that key. 

 

But it doesn't work. I can press Shift+1 for the project panel, Shift+5 for Effects Controls, etc... but for some reason the Frame.io panel doesn't open when I hit the shortcut I created. 

 

Any idea why? Is it just an obscure bug?

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LEGEND ,
Aug 18, 2022 Aug 18, 2022

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Many of the shortcuts are "panel focus dependent" ... meaning they only work in some panels, not others. I haven't checked to see if that's the case for  that one ... but check in the keyboard in the keyboard shortcuts dialog for whether that shows on the keyboard as affecting all panels or is only active in some.

 

Neil

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Explorer ,
Aug 19, 2022 Aug 19, 2022

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The shortcut is listed under Application > Window > Review with Frame.io. At the bottom of the keyboard shortcuts window, it says, "Application shortcuts (purple) are active regardless of panel focus." So I don't think that is the issue here. 

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LEGEND ,
Aug 19, 2022 Aug 19, 2022

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I won't have time to check this out at the shop today. Hopefully Monday I can. You might well have a buggy bit here.

 

Neil

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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I just tried this out on my machine and can confirm there's something funny going on. I mapped the "Review with Frame io" panel to Shift+7 and then when I tried it I got the expected result, the panel highlighted and became active. Then I moved to another panel and then high Shift+7 to go pack to the frame io panel nothing happened; it wouldn't activate. I then went back and deleted the keyboard shortcut and then added it again. I got the same result, the Review Panel would activate and then stop activating after some use. @calebb1677722 you might add this to the UserVoice forum https://adobe-video.uservoice.com/forums/911233-premiere-pro

 

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LEGEND ,
Aug 20, 2022 Aug 20, 2022

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What does it show in the keyboard for that 7 key in the keyboard shortcuts panel?

 

As it sounds like it's applying that key short from certain panel "focus" states but not others. On the key, you will see that split color thing. Hover over and it gives you a 'tooltip' showing the various uses of that key in various panels.

 

Neil

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Community Expert ,
Aug 20, 2022 Aug 20, 2022

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I just picked the 7 key at random to mimic the OP's workflow. I switched to using a Function key that isn't bound to anything in the default keyboard shortcuts and I had the same results. The Review panel would open and activate on first use and then after that, it would not.

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LEGEND ,
Aug 20, 2022 Aug 20, 2022

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I just had a couple minutes, tested this on a PC laptop. Confirmed with multiple key-shorts attempted.

 

Normally doesn't work, but IF you use the menu item to open the Frame.io panel, then close it ... in that workspace ... you can use the keyshort.

 

However, change the workspace, and it won't activate the panel. Go back to the workspace you were using, now it won't work.

 

Yup, definitely a BUG. File the sucker.

 

Neil

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Explorer ,
Jun 15, 2023 Jun 15, 2023

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Thanks all for your input and troubleshooting on this... I must've stopped getting notifications from this thread at some point, but just pulled it up today as I was thinking about it (since it is still impeding my workflow...) 

 

I feel very basic but I cannot figure out how to report this as a bug. I found this post but it simply says "create a new discussion and mark it as a bug report"... Is there some special "mark as bug" button on this post that I just cannot find? Or do I need to duplicate my OP and then I will be able to file it?

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LEGEND ,
Jun 15, 2023 Jun 15, 2023

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At the top of the reply area is a choice between Discussions, Ideas, Bugs. I've moved it to bugs.

 

Neil

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Explorer ,
Jun 15, 2023 Jun 15, 2023

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Thanks again, Neil!

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