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Frame.io: Unsupported account; what is Frame.io??

Contributor ,
Dec 26, 2024 Dec 26, 2024

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Lately when I open a Premiere project using v25.1, the Effect Controls window will be replaced by something called, "Frame.io" and it will ask me to log in. Unfortunately, whenever I attempt to log in with my Adobe account, it will either say, "Something went wrong" or I will get this error:

 

Unsupported Account. Access to this account with the new Frame.io V4 Comments panel.

 

What's with the ambiguous error? What is Frame.io anyway? And how do I make it stop? Thanks.

Bug Unresolved
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User experience or interface

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1 Comment
LEGEND ,
Dec 26, 2024 Dec 26, 2024

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That is a service for creating communication to other members of a production team about the editing of the project. If you're not using it to communicate with others of a project team, ignore it.

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