Skip to main content
michaelm11605974
michaelm11605974
Known Participant
April 24, 2023

Mac Studio - Blackmagic Extreme 3 Bug Report

  • April 24, 2023
  • 24 replies
  • 2298 views

Hi,

 

Mac Studio 12.6.2 Apple M1 Max - Blackmagic Extreme 3 - Thunderbolt 3.0

 

Premiere Pro timeline/source window playback freezes after a certain amount of pause/plays. You can still move the play head across the timeline/source window, but with no updated/live playback through the reference monitor. The picture will be frozen on the frame when the bug has occurred.

 

The only way to resolve this is to restart Premiere Pro. If you press the space bar to pause/play repeatedly, you can enact this bug in around 2/3 minutes.

 

I have rolled Premiere Pro back to v22 and Blackmagic Video Desktop back a full version with the same bug being present.

 

Blackmagic Support have replicated the issue on their end - although they are unsure if the issue is Blackmagic or Adobe specific.

 

I would add - this bug is not present on our PC editing station running the same software and hardware.

 

 

 

    24 replies

    R
    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    December 23, 2024

    updating bug status

    Mitch W
    Mitch W
    Participating Frequently
    December 2, 2024

    To anyone experiencing this problem, please be certain that you're following the system configuration as defined by Blackmagic Design. This is called out starting on page 39 of the Blackmagic Design Desktop Video Manual. In short,make sure the following are set correctly:
    1. In your Mac (or Windows) system preferences that the Sound In and Sound Out is NOT set to the Blackmagic device.
    2. In Premiere Pro preferences > Audio Hardware should be set to System Default or Built-in for both the Default Input and Default Output devices. If you don't plan on doing any voiceover recording, set Default Input to No Input. The Clock should be set to Out: System Default (Win) or Out" Build-in Output (Mac)
    3. In Premiere Pro preferences > Playback should be set to the Blackmagic device for both the Primary Audio Device and for the Transmit Device Playback.
    If you have all 3 of these things set correctly, and you're still having trouble let us know. 
    You can download a copy of the Blackmagic Design Desktop Video Manual here: https://documents.blackmagicdesign.com/UserManuals/DesktopVideoManual.pdf?_v=173260801

      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      November 22, 2024

      Hi @michaelm11605974 -  Apologies for the ongoing issue,  we believed it had been resolved earlier. Could you please provide the reproducible steps in version 25 where you’re encountering this problem?  Also, confirm which version of Desktop Video you are using? We’ll investigate further.

      michaelm11605974
      michaelm11605974Author
      Known Participant
      November 14, 2024

      @mstegner

       

      Can I kindly ask for an update on this? This has been plaguing us for far too long.

      michaelm11605974
      michaelm11605974Author
      Known Participant
      November 12, 2024

      Hi,

       

      This appears to have made its way into 2025 Premiere Pro - although, not quite the same bug. Premiere no longer locks up but the outputted picture does. Premiere will play the timeline fine but the picture on the output monitor will remain stuck. The outputted image will update once the timeline has been paused. A restart of Premiere usually fixes the issue until it happens again.

        michaelm11605974
        michaelm11605974Author
        Known Participant
        July 23, 2024

        Hi Kevin,

         

        Thanks for responding.

         

        The bug is present across all of our Macs and PCs. Blackmagic Ultra Extreme 3 (Thunderbolt and PCI Cable kit). Also present on my home PC which uses the Blackmagic Mini HD Playback card.

         

        One of your colleagues in video playback stated they were aware of the bug at the time of the call we had last year.

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        July 23, 2024

        The status of this bug report has been updated.

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        michaelm11605974
        michaelm11605974Author
        Known Participant
        June 20, 2024

        This is still happening - after Adobe have admitted it's a fault they can see why is this not being fixed? We can't use our broadcast monitor due to this

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        July 23, 2024

        Hi Michael,

        I am Kevin from Support, one of the moderators here. Thanks for updating the team on the bug report.

         

        Do you also have the same hardware? What kind of media is this? See, How do I write a bug report?

         

        I hope the team will respond soon with an update. Perhaps @Matt_Stegner can comment. When I was a full-time editor, I recall that third-party capture card problems were always difficult to troubleshoot. Thanks for your patience on this.

         

        Sorry for the hassle.

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        michaelm11605974
        michaelm11605974Author
        Known Participant
        May 7, 2024

        Hi Adobe - this is still an issue. Any idea when we can expect a fix?

        michaelm11605974
        michaelm11605974Author
        Known Participant
        December 22, 2023

        Update for anyone viewing this: Blackmagic and Adobe are aware of this issue. Adobe are working on a fix. This affects all Blackmagic Devices - there is no current fix/work around

        Show more replies
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices