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6

MacBookPro CRASH - MacOS Ventura updated WITH Adobe Premiere 23.0

Community Beginner ,
Nov 30, 2022 Nov 30, 2022

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I have a Macbook PRO 2019

 

Since i updated its macOS VENTURA i am having big crash problems since 4 weeks ago.
Every time I work on my video projects with Adobe Premiere 2023, after several minutes while I'm working.
Only happens since I updated to macOS Ventura last version and only with AdobePremiere program.

After several minutes working on my project, laptop gets totally froozen not letting me do anything and after 1minute aprox. you can hear the fan and laptop crashes completely.

Is this happening to anyone else with similar laptop-programme version?

Bug Unresolved
TOPICS
Editing and playback

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correct answers 1 Correct answer

New Here , Feb 28, 2023 Feb 28, 2023

My Macbook Pro 2019 running Ventura 13.2.1 keeps crashing when tryingi to export a simple 1 hour video in Premiere Pro 23.2, to 1080p, using H.264 with hardware encoding turned off (or on).  Any chance of this getting fixed any time soon?  Should I switch to Final Cut Pro?   Trying to turn back my MacOS version seems like a bad solution to me.  Any other solutions?

thanks,

Chris

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

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Thanks for the info, Tomas. I think the developers will want more details. You can use the following template: How do I write a bug report?

 

Thanks,
Kevin

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New Here ,
Dec 06, 2022 Dec 06, 2022

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I'm having the same problem. I've tried uninstall/resinstall and it's not helping.

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New Here ,
Dec 07, 2022 Dec 07, 2022

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Yep. Same here mostly when rendering a timeline and sometimes when exporting in Media Encoder. 

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Community Beginner ,
Dec 09, 2022 Dec 09, 2022

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Same to me. I think its not a problem from Adobe Premier PRO last version is more about MacOS VENTURA last update that creates a problem between laptop and the App. Just tried to work with last version of Premier in a Macbook PRO with a older version of MacOS (just the one before Ventura) and dind't give any problem.

Lets si if there's any new update for MacOS soon

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Adobe Employee ,
Dec 09, 2022 Dec 09, 2022

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Hello Erica,

May the team have full details of your system and media? How do I write a bug report?

Please also upvote this bug report to get the attention of the devs.

 

Thanks,
Kevin

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Adobe Employee ,
Dec 09, 2022 Dec 09, 2022

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Thanks, Lasko,

May the devs have full details in the following format? How do I write a bug report?

Please also upvote this bug report to get the attention of the team.

 

Thanks,
Kevin

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Adobe Employee ,
Dec 09, 2022 Dec 09, 2022

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Thanks for the info, Tomas. Does this also happen with a brand new project? Let me know.

 

Thanks,
Kevin

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Community Beginner ,
Dec 10, 2022 Dec 10, 2022

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Yes, It also happens with a brand new project.

Tried to work with an old project (that is 1 year old with around 10Tb footage conected to it, also to a project of 1 month life and with a new project created from 0 and crashes in the 3 different situations

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Adobe Employee ,
Dec 10, 2022 Dec 10, 2022

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Tomas,

You may want to check Adobe Folder Permissions. Going back to OS X 10.9, this has been necessary to check. Set every folder Premiere Pro touches to R/W (In the Get Info dialog box via CMD + I) and use the drop-down menu to do that to all enclosed folders. Avoid updating major projects if you can. Try and get those done before committing to an OS update. Let me know if you need help.

 

Thanks,
Kevin

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New Here ,
Jan 10, 2023 Jan 10, 2023

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Same here, and it's showing up on both Premiere and After Effects on a MBP with OS Ventura and the latest Premiere and AE versions. My collegues, who hasn't updated to Ventura yet, don't experience this issue - so I think it's related to the OS more than to Adobe. Hope this will be addressed shortly because it's getting harder and harder working this way.

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New Here ,
Jan 12, 2023 Jan 12, 2023

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Same with me. Making it infuriating to try to edit. Anyone found a solution? I've noticed it is happening for me specially when dealing with captions. 

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New Here ,
Jan 12, 2023 Jan 12, 2023

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To me it's happening especially when dragging clips around. Can't tell you
how convenient it is editing without dragging...!

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New Here ,
Jan 12, 2023 Jan 12, 2023

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The only solution I found was to go back to Monterey. It is an OS issue from Apple.

Chris

Sent from Lasko's iPhone 13 Pro

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New Here ,
Jan 12, 2023 Jan 12, 2023

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Similar issue, except on my Imac. It first happend when I up-date to Premiere 2023. I got the "pending file" message instead of the clip. I couldn't playback anything.

I found that if I started a new project then everything was fine. So I had to re-cut all of my projects, but today I updated to the Ventura operating system and the same thing all over again. 

If I create a new project, the everything works, but I'm getting really sick of having to re-cut all my projects everytime there is an update. 

I don't think this is an Apple only issue. 

I'm getting really close to switching to DaVinci. 

Thanks,

Eric

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New Here ,
Jan 17, 2023 Jan 17, 2023

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Same here! Ventura 13.1 and Premiere 2023 can't render or export whatsoever. 

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Adobe Employee ,
Jan 17, 2023 Jan 17, 2023

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No one on the bug report has upvoted. Please upvote. 

Please give details about your computer and source media. "Me too" is not enough info.

Help the team help you.


Kevin

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Explorer ,
Jan 18, 2023 Jan 18, 2023

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I'm curious if anyone is having this issue with Premiere 2022 and Ventura. Is it just 2023?

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Adobe Employee ,
Jan 18, 2023 Jan 18, 2023

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Mainly it's 23.1 on both Mac and Windows.

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New Here ,
Jan 20, 2023 Jan 20, 2023

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I have a iMac Pro 2017 and premiere shows the same error

Every time i open the app, he closed it.

 

Please fix it quickly

 

 

Captura de Tela 2023-01-20 às 15.32.19.png

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New Here ,
Jan 31, 2023 Jan 31, 2023

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I am running into this problem too. I just updated to Ventura a few days ago and Media Encoder crashes every time I try to process a large video file. I am on the latest version of Media Encoder and here is my "About this Mac"

 

about-this-mac-Ventura131.png

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New Here ,
Jan 31, 2023 Jan 31, 2023

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You need to go back to your previous OS. It is a Ventura Problem and seems Apple and Adobe aren’t getting this problem figured out.

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New Here ,
Feb 06, 2023 Feb 06, 2023

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Just joined to say that I am experiencing the same issue. Extemely frustrating as it will be affecting deliverable deadlines.

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New Here ,
Feb 06, 2023 Feb 06, 2023

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More info: working with a 2019 Macbook Pro 16in: OS 13.2

I have a Blackmagic EGPU plugged in for extra ram.

Editing a mix of Blackmagic Ursa Mini Pro G2/Panasonic S1H/S5 footage. 

Anything with Warp stablization won't export. Latest edits are completely freezing my system when attempting to export.

Have tried exporting in ProRes and H.264. No luck.

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Community Beginner ,
Feb 07, 2023 Feb 07, 2023

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After 3 months, I'm having the same problem. 

Laptop crashes for 1-3 minutes. 
1 week ago there was a Ventura update to Ventura 13.1, but its still happening the same exact problems.

Maybe it crasshes after 1 minute or it crashes after 35 minutes working.
Even if its a new project or an old project.

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Community Beginner ,
Feb 07, 2023 Feb 07, 2023

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Bad news with Ventura 13.2 (Sorry)

Just uploaded to Ventura 13.2, opened a Adobe Premier project and after trying to work with some 4k files, Laptop crashes like all the times this last 2 months has happened.

Laptop frooze for 2-3 minutes. After another minute, laptop just turned off and reset again.
Really don't know If this is APPLE problem or Adobe problem. 
Ventura 13, Ventura 13.1 & Ventura 13.2 have crashed all times with Adobe Premier.

Not sure if there's any AdobePremier update comming soon, but still with same crash problems since the last 2 months, really frustrating to edit short-long videos and even more when you have short deadline dates.

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