MXF File read error after updating to Premiere Pro 2023

Hello. 

There is a similar issue with Premiere 2023 today. 2 different computers are having the same problem with the same large project containing MXF files. The Program monitor will not show a frame or playback video whatsoever. Audio will playback, but no video. We've tried clearing the cache, changing the render settings, and unlinking and relinking media, but it just won't work. The only way to get the video to work in the Program is to use the F shortcut key and drag the video back down into the sequence. THEN it will show in Program. 

Any other ideas besides what I listed? This is a 10 min doc with 2 cams and I don't want to have to drag and drop each in/out point in again from Source. 

It is *somewhat* fixed for me - I am able to use the denoise plugin, but rendering is still extremely slow on 3840 x 2160 MXF clips. Also, I am still constantly (like, literally every couple seconds) getting the "error retrieving frame..." error. However, no crashing on this attempt of using it. Still slow and frustrating though.

Yeah!  It's working on my end.  THANK YOU!!!!

Thanks for looking into this Mayjain

I have downloaded the latest beta version and tested out the problematic files I have but unfortunately, I'm still getting the same issue with the 4096 x 2160p MXF file.
The screenshot attached is what happens with the files when opening them in Premiere.

The problem exists in Media Encoder as well and I'm unable to encode them into other formats.

I have been able to encode the files using a Free video encoder called Handbrake but it's not ideal.

No issues with 1920 x 1080p or 3840 x 2160p files, only 4096 x 2160p

Here's a link to the three files - https://we.tl/t-JIW25FmHTZ

Any help would be hugely appreciated

Thanks,

Adam

Hi @Adam3046455195kv ,

Sorry for the problem. Can you please metion system/OS details and Premiere Pro version?
I see the file shared by you works fine with Premiere Pro 23.4 on M1 MacBook Air/macOS 12.5.1.
Any specific details which can help me reproduce this issue at my end?

Thanks,
Mayjain

Nope no solution yet.  Please private message @mayjain7130546 to keep it on his radar and make it a priority.  I'm stuck not updating, because I have an ongoing project that uses Varicam footage that still isn't supported in the new version! 

Hi there, 

Did you ever get to the bottom of this issue? I'm having similar issues where my MXF files just won't open in premiere and it completely crashes my machine. So frustrating.

I'm using Premiere 2023 on a Mac

Hi! Having an mxf error very much like those here: on M1 Mac laptop, version PPro 22.6. Get this error after playing the sequence (eventually) meaning it doesn't always happen, and it's randomly picking mxf files - meaning it doesn't give me an error on all of them. It's pretty random, and gets worse as I play it. Also seems to add more errors to other mxf files, the more I play the sequence, and maybe once I convert the file to another format and replace it, it moves on to another mxf file - almost like a virus...... I use mxf files A LOT - it's house format too, so this really is not good. The worst part: it drops in black frames on the export of the sequence. I have had to transcode clips that give me an issue in the past, but do not want to do that! Please tell me 2023 has fixed this issue.....???? Or some solution please? I'm about to start a 6 month longform show project and cannot have this keep happening. Thank you....Leslie from a cable network