Mysterious Overlay on footage in Premiere Pro and After Effects CC

[Osamah37824321cd36]

Hey everyone, I have been suffering from this issue that there are 2 footages i m placing in my timeline, they both have no overlays in original, but when i import them into premiere or After effects.. they both become darker, (both in source monitor and program view window... 
BUT...! interestingly, the thumbnail preview of same footage in timeline & project bin looks fine..!!!

and in After effects, the footage is darker for first few seconds and then becomes normal....
when i open the same project file in another PC, both having same versions of 23.6.5.. it works fine...

Please note that i have not applied any effects on it.. 

Adobe's support team is extreeemely slow on FB... they take hours to reply...

[Ann Bens]

Please post comp specs, Premiere version and build.
Also screenshots of MediaInfo info in Treeview on footage used, sequence settings

https://mediaarea.net/en/MediaInfo

[Osamah37824321cd36]

AE and PR 23.6.5
Windows 11 pro
HP Z820 workstation, Xeon E5-2640 processor, 64GB RAM, RTX 20270 card.

please note that its running fine on my 2nd PC... both PC have same versions, no plugins installed.

[Osamah37824321cd36]

[jamieclarke]

Hi @Osamah37824321cd36 - Can you go into your preferences under the Color tab and check the box "Extended Dynamic Range Monitoring" let us know if that helps.

[Osamah37824321cd36]

@jamieclarke i just tried.. it didnt work... 

[jamieclarke]

Are these files transcodes from a different source, if so what is the source?  If transcoded what did you use?

[Kevin-Monahan]

Hi @Osamah37824321cd36,

Thanks for providing the information required for the bug report. It is appreciated!

Please continue to work with the Adobe engineering team here on the thread.

As an aside, where on Facebook were you looking for support? We have Adobe Care monitoring there, but you can more easily reach Adobe Support.

The best way to do that is to click here: https://helpx.adobe.com/contact.html. The chat pod button is in the lower-right corner. Click that. After answering some preliminary questions, you will be given the option to get an agent to respond. Do that, but ask for an agent from the "video queue" (important). They can work one-on-one with you to solve such issues. Sorry for the frustration on this bug.

If they find a fix, please return with the solution if you have time so that others may benefit. We will appreciate it!

Thanks,
Kevin

[Osamah37824321cd36]

@jamieclarke No they are not. they are just simply downloaded and put on the timeline... nothing extra just drag and drop

[Osamah37824321cd36]

Hey @Kevin-Monahan 
I contacted the adobe video page on FB... they did help me out with another issue when i was stuck with prefrences freezing Video Apps (AE,PR,BR) it was due to user account permissions.. but this time they took a hell lot of time, cant wait much for support team to be that slow... they even took project file from me but nothing was beneficial at the end.

[jamieclarke]

Can you send us one of the video files?  One more thing can you try running one of these files through Media Encoder with Quicktime ProRes as the settings and then see if that helps.

[Osamah37824321cd36]

Ok so i have found the solution for it.

In the Projects setting => General... there was this setting for video rendering and playback.. it was set on Mercury playback engine GPU Acceleration (CUDA)... i changed it to software.. and it fixed..


Though i still dont understand why is this happening, i have another machine Dell T3610 that has a GTX1050, 16 GB RAM with E5-1620 v2 processors, pretty much low as compared to my main machine thats HP Z820 with 64GB RAM and RTX 2070 (8GB) and E5-2640 processor.. My lower spec machine is having no issue with CUDA acceleration. whereas high end machine is working on software... though it did fix my problem, but i m not sure how far is it going to effect my performance overall by disabling it...?? not so satisfied with it at all, but if it works, so don't touch it... 😊

Any guidance in this regard would be appreciated..
Thanks..!

[Kevin-Monahan]

Hello @Osamah37824321cd36,

You might try reinstalling the latest NVIDIA studio driver (not the game-ready driver). Please report back after trying this.

I am sorry about your experience troubleshooting your issue with Adobe Support via Adobe Care. I am on the Adobe Care team and do our best in troubleshooting over social media. In my opinion, it is more efficient to troubleshoot issues in the forums or by contacting Adobe Support, as outlined in my earlier post. I hope this advice may help you in the future.

Feel free to work with Adobe Support to reinstall the NVIDIA studio driver if needed.

Thanks,
Kevin

[Osamah37824321cd36]

@Kevin-Monahan Actually i am bit afraid to install it.. coz i dont know if it brings another stumbling block...
which version should i go with?? 
please note that my both machines dont support AVX2 processor... (this requirement is another pain)...
so please suggest me if i should go with the latest studio driver or not?

[Kevin-Monahan]

Hi @Osamah37824321cd36,

Thanks for the note. I found the link for the RTX 2070 studio driver: https://www.nvidia.com/download/driverResults.aspx/226796/en-us/

Check it out.

If you need help, I suggest you work with Adobe Support to install the correct driver for your hardware. I hope they can help you. Post back after working with them.

Cheers,
Kevin

[Osamah37824321cd36]

Thank you...!! I'll share my update on it soon

[Kevin-Monahan]

Cool, thanks so much, @Osamah37824321cd36. The community appreciates you.

Cheers,
Kevin

[Osamah37824321cd36]

ok so i just i update my driver to the latest version... but still its not working with CUDA... now what?

[Kevin-Monahan]

Hi @Osamah37824321cd36,

See if rolling back to 552.22 might work better.

Thanks,
Kevin

[Osamah37824321cd36]

Yes i did that, got reply from your Social media support team...
and it worked for me..!!

Thank your Kevin for your support thorughout!!

[Kevin-Monahan]

Excellent news, @Osamah37824321cd36!! Happy editing.

Cheers,

Kevin