P: Audio "can't be read quickly enough" from storage

[tranhoangcalvin]

Just started getting this error window today while working on a very simple project that only has a couple After Effects motion graphics clips, and three tracks of audio: VO, music, and light SFX:

Event Details:

Can't access audio

the audio for _____.wav can't be read quickly enough from storage. Please check your storage and try again.

Build:

Windows 11 Pro 26100.3624

12th Gen Intel i7-12700K 3.60 GHz

32 GB of RAM

NVIDIA GeForce RTX 3060 

The local C drive is an NVME SSD, but the file in question is stored on a Synology NAS with IronWolf HDDs. Both the computer and the NAS were built from new parts this year.

Premiere: 25.2, installed this week.

The same error happened on a second computer (same build, also connect to the NAS).

[legacy title]

Can't access audio 라는 문구가 발생하며 오디오 렌더링, 파일 Export, 파일 encoding 등이 작동 되지 않음

미디어캐시 삭제, 프로그램 다운그레이드, 재설치 등 모두 진행하였으나 해결되지 않음

Can't access audio is displayed and audio rendering, file export, file encoding, etc. do not work

I deleted the media cache, downgraded the program, reinstalled it, etc., but it was not resolved

OS : Win10

v. : 25.2

[jamieclarke]

Hi @legacy title -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

Sorry for the frustration.

[Ann Bens]

Many users are getting this message incl me. It also occurs in 25.3 beta.

No solution yet.

[tranhoangcalvin]

Just backtracked to 25.1 and I don't get the error anymore. Incredible

[jamieclarke]

Hi Everyone -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Can you download mediainfo and share a screenshot of the file you are getting this error with in version 25.2? 

If you are able please share a sample of your media file.

Sorry for the frustration.

[legacy title]

1. Very Slow [Essential Sound] / [Preparing]
2. The error continues to occur (with photos)
3. Even if [Preparing] is completed in the timeline, very slow progress in the audio process in Premiere [Export], Encoder [Export], and then stop encoding in the audio stage.

This occurred after the v25.2 version update.

thank you

[jamieclarke]

Hi @legacy title - Can you download mediainfo and upload a screenshot of your file that you are having issues with?  Can you share the file?

[Jaden3123957414q9]

When playing back my video, after a short amount of time of it running, I recieve a popup that says "Can't access audio." The audio for Users/User/Downloads/Song.mp3 can't be read quickly enough from storage. Please check your storage and try again. Then the audio starts dropping out...

1. I have 500GBs of free storage on the drive. 
2. I have been doing projects exactly like this for a year now, no changes in anything. Same amount of tracks, same video, same file size, same quality etc.
3. Still receieving errors after rendering in to out and rendering audio files. 

I am on an M4 Max Macbook Pro 14inch w 1TB of storage.

[Martin.Lorenzo.C10]

same on 25.2 running windows. downgraded 

[TanookiAlex]

My luts now don't work and neither does my AI plugins.

[hambry36442609s9w3]

hello team support i do have also the same problem

[legacy title]

 

[legacy title]

After unlinking the problematic file and removing the audio, the encoding proceeded normally. However, when the video was deleted after unlinking, the audio was not encoded, leading me to conclude that the issue was related to the audio. Therefore, I proceeded with the report.

[LTN_montazas]

Problem – when uploading video files to Adobe Premiere, it throws an error "cannot access audio". Then the video file no longer has sound.
Recovery steps – when you start the file preview on the timeline again, the same error occurs. 
After turning off the program and everything works when turned on again, but after a skeleton second the audio disappears again and the error shows.
This does not happen with all video files. But after testing 7 computers, the same problem is everywhere after the updated version 25.2.0. When returning to the old version (25.1.0) with the same video files there are no problems. 
Operating system Windows 11.
Video recording format XDCAM-EX Movie, 25 fps, Source Audio Format: 48000 Hz - 16-bit - Mono.

[Ann Bens]

Many users are suffering from this issue.

[jamieclarke]

Hi @LTN_montazas @hambry36442609s9w3 @legacy title - Please see pinned post.

[chasenhorizons]

Glad I'm not only here with this issue since updating. Nothing changed except for the auto-update. Rolling back until next version

[IanB_360]

Hi @Ann Bens 
you mentioned you are also getting this error. When you see the error, does it pertain to media being read off storage like a Synology NAS? 

[Ann Bens]

@IanB_360 

No, all my footage (Canon intraframe) is on a local drive (SSD)

Seeing this in beta 25.3.0.38 too.

[tranhoangcalvin]

Here's the deal -- the file that I get this error on changed every time I opened up this project, or any project in Premiere 25.2 -- I get no such error in 25.1

[Andrew251801670jel]

I get the same message "Audio cannot be read quickly enough" using Sony EXcam MP4 files. I had just installed 25.2. Went back to 25.1 and the problem has gone.

[abez_0521]

Hi. Good day to you dudes. Has anyone found a solution for this? PP 25.2 here and been facing this issues since morning 😞

[Paul_Gringo]

????????

[Din 17]

am i also geting same error message after the update

[Vivek2311113757u2]

Getting same error,

This error exist in previous version also, but not shows the yellow pop-up.

I am getting this audio error almost in each project with different .mp3 and .mp4 files.