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A
AL-Shami
Participant
May 24, 2025

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

  • May 24, 2025
  • 302 replies
  • 36360 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

 

Bug Report Details:

  • Product(s) Affected:

    • Adobe Premiere Pro (25.2)

  • Operating System: Windows 11 Pro

  • GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

  • GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.


Project & Export Settings (Typical Scenario):

  • Source Footage: H.265

  • Sequence Resolution: 1080p

  • Sequence Duration: Approximately 40 minutes

  • Effects Used: Minimal (no heavy effects or LUTs)

  • Preview Rendering: Not used

  • Export Format: H.264

  • Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

  • Encoding: Hardware Encoding

 

Steps to Reproduce:

  1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
  2. Go to File > Export > Media.
  3. Set Export Format to H.264.
  4. Ensure "Performance" is set to "Hardware Encoding."
  5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
  6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).


Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

 

Additional Notes:

  • The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

  • Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

 

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

    302 replies

    Show previous replies
    FlyingFourFun
    FlyingFourFun
    Inspiring
    September 10, 2025

    @pkirst There is another post where the 'known issues' for driver 581.29 still lists issues with export on premier.  Maybe that change log needs updating.

     Previous posted by @robatst 

     

     

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    September 10, 2025

    Hi All - Please install NVIDIA Studio Driver 581.29.  Let us know if that helps your issue.

    pkirst
    pkirst
    Participating Frequently
    September 10, 2025

    I apologize, we also posted NVIDIA Studio Driver today Sept 10th, which includes the fix, 581.29

    >https://www.nvidia.com/en-us/drivers/details/254262/

      pkirst
      pkirst
      Participating Frequently
      September 10, 2025

      Hi, 
      We release Game Ready Driver today, Sept 10th, 581.29 which includes the fix for this issue.  You can access this driver below :

      > https://www.nvidia.com/en-us/drivers/details/254394/

      Please note that the next NVIDIA Studio Driver to pick up this fix is scheduled for Sept 30th. 

        Mark Morreau
        Mark Morreau
        Inspiring
        September 10, 2025

        NVIDIA Studio Drivers released today, 10 September 2025, version 581.29, says in the release notes under 'Open Issues' :
        Adobe Premiere Pro: Some system configurations can freeze during export using
        hardware encoding [5431822]
        So clearly still an issue.

          R Neil Haugen
          R Neil Haugen
          Legend
          September 9, 2025

          The issues with the 50 series cards are across all pro video post apps ... it isn't an "Adobe" specific problem. I work in Resolve daily, and am on the BM forums ... same problems there.

           

          From what's been said, Nvidia and the various software companies are trying to get this sorted. And yes, it's a mess.

           

          But again, it's not caused by anything about Adobe or it's software.

          Everyone's mileage always varies ...
            M
            mehdi_8381
            Participant
            September 9, 2025

            Hey guys,

             

            For those who don't want to disable the GPU Hardware Acceleration option (or haven't found it), if you're making short videos (TikTok or YouTube Shorts), I have a solution!

             

            Personally, I start the first render, knowing that it will crash, so I cancel it when it's around 20% complete, and then...

            I close ALL and restart Premiere Pro, do a render, and, I don't know why, but the second render goes smoothly without any bugs.

             

            It's not a viable long-term solution, especially since most of you are editing long-form videos, but it's better than nothing i guess…

             

            PS : It's unbelivable that we have to wait so many weeks for a patch for this problem when we pay a monthly subscription. It's crazy.

            승
            승남34030565mflt
            Known Participant
            September 6, 2025

            "하드웨어 가속 GPU 스케줄링(Hardware Accelerated GPU Scheduling)" 옵션을 찾아 토글 스위치를 **"Off"**로 설정합니다.

             

              D
              Dmitriy36779285gov2
              Participating Frequently
              September 5, 2025

              The answer was already given on the previous page.

                N
                noam_weizman9905
                Participating Frequently
                September 5, 2025

                Hi! I’m really stuck and could use some help.
                Whenever I try to export my project, the process gets stuck at a random percentage each time. Once I cancel the export, the software completely freezes and I can’t even quit it.

                I’ve already tried all the common tricks (rendering previews, splitting the timeline into several parts for export, etc.), but nothing works.
                This even happens with a very simple timeline that has no effects at all.

                My system specs:

                • 64 GB RAM

                • NVIDIA GeForce RTX 5070 GPU

                Any ideas on how to fix this?

                V
                VanRau
                Participant
                September 5, 2025

                Hi, I've been having the same problem. I solved it by installing version 25.1. What's happening to me is that it's also using up all my virtual and physical memory, which is why it freezes. However, with previous versions, I've been able to work and export projects without any issues. I hope this helps, at least temporarily. Best regards!

                N
                noam_weizman9905
                Participating Frequently
                September 5, 2025

                Thanks, but I don’t think that’s the issue.
                To be more precise, I can cancel the export, but then I have to shut down the computer in order to exit the software itself."

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