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AL-Shami
New Participant
May 24, 2025

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

  • May 24, 2025
  • 302 replies
  • 35928 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

 

Bug Report Details:

  • Product(s) Affected:

    • Adobe Premiere Pro (25.2)

  • Operating System: Windows 11 Pro

  • GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

  • GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.


Project & Export Settings (Typical Scenario):

  • Source Footage: H.265

  • Sequence Resolution: 1080p

  • Sequence Duration: Approximately 40 minutes

  • Effects Used: Minimal (no heavy effects or LUTs)

  • Preview Rendering: Not used

  • Export Format: H.264

  • Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

  • Encoding: Hardware Encoding

 

Steps to Reproduce:

  1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
  2. Go to File > Export > Media.
  3. Set Export Format to H.264.
  4. Ensure "Performance" is set to "Hardware Encoding."
  5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
  6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).


Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

 

Additional Notes:

  • The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

  • Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

 

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

    302 replies

    Show previous replies
    FlyingFourFun
    FlyingFourFun
    Inspiring
    September 26, 2025

    I finaly got my 5090FE and installed it today;  managed to render out the same project that was about 40 min long in 3 different ways, log file below for details, but here is the specs and versions used for the software for your referance, spoiler, it rendered without any issues.  Id be open to downloading a project someone has issues with, and testing to see if I also run into issues.

     

    Video started as a Iphone HDR H265, converted to PRORES for the first test, and exported back to H265 in 4K

     

    Second test, used the original H265 HDR footage, and exported it from 4K H265 to 1080P (Seq size) H265, also no issues

     

    Third Test, used the original H265 HDR footage, exported it from 4K H265 to 1080p (Seq size) H265, also no issues (I think this matches the settings of the OP, if I read thier post fully/correct.

     

    There was not a single blip, and the 5090 had lots of head room;  I was running the new masking tool in the over all three export tests,  the 5090 doesnt seem to speed up the new mask took in any way, but none the less it was running within premier 25.6 Beta, and also watchign youtube videos at 3x speed.

     

    And now, the important part, Drivers/software versions:

     

    Windows 25H2 Build26200.6584 (This is a REALLY new offical version, if you want it, I can tell you how to trigger the download/install).

     

    Adobe Premier Pro Beta 25.6.0.78 2025-09-23

    Media Encoder Beta 25.6.0.074 2025-09-25 (I used Media encoder to export with)

     

    Nvidia Studio Driver 581.29 Sept 10, 2025

     

    Hardware GPU Scheduler was confirmed enabled.

     

    09/25/2025 08:35:31 PM : Queue Started

    - Source File: C:\Users\XXXX\AppData\Local\Temp\Stampede Wagons PRORES v26.prproj
    - Output File: H:\YOUTUBE READY\TEST RTX5090 Stampede PRORES.mp4
    - Preset Used: H265 Export 
    - Video: 3840x2160 (1.0), 60 fps, Rec. 709, 100 (63% HLG, 51% PQ), Hardware Encoding, Nvidia Codec, 00:38:04:51
    - Audio: AAC, 320 kbps, 48 kHz, Stereo
    - Bitrate: VBR, 1 pass, Target 50.00 Mbps
    - Encoding Time: 01:00:53
    09/25/2025 09:36:24 PM : File Successfully Encoded


    - Source File: C:\Users\XXXX\AppData\Local\Temp\Stampede Wagons H265_1_1.prproj
    - Output File: H:\YOUTUBE READY\1080p H265 to H264 Test HBIT Stampede Wagons H265.mp4
    - Preset Used:
    - Video: 1920x1080 (1.0), 60 fps, Progressive, Rec. 709, 203 (75% HLG, 58% PQ), Hardware Encoding, Nvidia Codec, 00:38:05:03
    - Audio: AAC, 320 kbps, 48 kHz, Stereo
    - Bitrate: VBR, 1 pass, Target 40.00 Mbps
    - Encoding Time: 00:24:38
    09/25/2025 10:25:50 PM : File Successfully Encoded

    09/25/2025 10:25:50 PM : Queue Stopped

     

    09/25/2025 10:39:25 PM : Queue Started


    - Source File: C:\Users\XXX\AppData\Local\Temp\Stampede Wagons H265_1.prproj
    - Output File: H:\YOUTUBE READY\H265 to 264 Test Stampede Wagons H265_1.mp4
    - Preset Used: Custom
    - Video: 1920x1080 (1.0), 60 fps, Rec. 709, 203 (75% HLG, 58% PQ), Hardware Encoding, Nvidia Codec, 00:38:05:03
    - Audio: AAC, 320 kbps, 48 kHz, Stereo
    - Bitrate: VBR, 1 pass, Target 50.00 Mbps
    - Encoding Time: 00:20:55
    09/25/2025 11:00:20 PM : File Successfully Encoded


    09/25/2025 11:00:21 PM : Queue Stopped

     

    I still have the non-beta software installed, I was going to try that also and report back.

    Not sure why I am not running into what appears to be a very consitent issue, if someone wants to share a project that fails, I would not mind trying it to see if I can render with Hardware.

    D
    Dmitriy36779285gov2
    Participating Frequently
    September 24, 2025

    Hey, @jamieclarke 

    I've tried installing these drivers. There are really no freezes and artifacts with them. But the new transitions that appeared in Premiere 25.5 (Film Impact) don't work with them. 

    Therefore, the only working way is to disable GPU scheduling.

    MyerPj
    MyerPj
    Community Expert
    September 23, 2025

    I answered this above, but if you click <Find> then the Studio driver (tab), under the current Studio driver is 'View More Versions'. Driver Versions still to: 572.83

     

      E
      Exodus-FL37970569tuvz
      New Participant
      September 23, 2025

      how to revert my drivers to specifically this version? because at nvidia website the oldest versions is 576.52

      E
      Exodus-FL37970569tuvz
      New Participant
      September 23, 2025

      thankyou so much, I thought I was going insane that's a huge relief to atleast identify the problem

      E
      Exodus-FL37970569tuvz
      New Participant
      September 23, 2025

      My render keeps getting stuck randomly, when my render gets stuck CPU and GPU usage drop from the perfomance tab and when I cancel the render my premiere pro gets frozen and after force quit it does not open again until I restart my whole PC

      sometimes it crashes my PC

      Im just rendering a raw video file with out any animation, I also tried it with different projects, all projects are doing the same thing which were running fine back then

      My drivers are all updated
      Windows Updated
      Windows Activated
      Adobe Cloud Purchased
      also there is a lot of space in all drives
      also deleted media cache
      changes the location of media cache files

      at this point IDK what to do either than burning my PC

      System Requirements are:
      Intel Core i7-9700K
      5060 8GB
      32GB Ram Corsair
      Samsung EVO 980 1TB
      my whole system information are attached below

      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      September 23, 2025

      Hi @Exodus-FL37970569tuvz - There is a known issue with the 50 series GPUs where exports are freezing.  Please fall back to Studio driver version 573.22 or 572.83.  I will merge your post with the primary thread so you are notified of updates.

        K
        kylied42404115
        New Participant
        September 18, 2025

        Very glad to hear a potential fix is coming.  I've been having this same issue with my new RTX 5080.  Doesn't happen on every project but the symptom persists on once it starts happening. The only workaround I found useful was switching to software encoding which seems to fully bypass the problem so driver issue makes sense.  Before I found the solution this had me so frustrated I was watching Davinci tutorial videos, ready to jump ship.

        MyerPj
        MyerPj
        Community Expert
        September 17, 2025

        https://www.nvidia.com/en-us/drivers

         

        When I go to the above, I put in my driver / windows info, and press Find, then it shows me the latest Studio and game driver, under that is View more versions.. That takes me backwards to 03/18/25 and driver 572.83

          M
          MPEO
          Participating Frequently
          September 17, 2025

          How can I get these old drivers? It's not showing on the previous list of drivers. The oldest I can get is 577.

          M
          MPEO
          Participating Frequently
          September 17, 2025

          Wow. So it appears that it's a driver issue. I'm having the same issue with RTX 5050. 

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