P: Receiving an error message even though there's no obvious error and the application works.

[William35099596z2gh]

I continually get a pretty generic error message from Adobe any time I am using an application, yet there never seems to be an actual error as the application runs and works as normal. It's become an incrreasingly bigger nuisance as it can pop up multiple times when I'm working on an edit in premiere pro, and even comes up on AE and the like. My applications are all updated to the newest versions, which makes the error message make no sense as it suggests to me that I should update the application. Does anyone know how to get rid of this bug? Thanks.

[rachelcenter]

how come adobe keeps sending me this pop up error multiple times a day? this has been persisting for days. please tell me how to make it stop without having to do a ton of troubleshooting when I'm booked solid with clients

[jamieclarke]

HI @William35099596z2gh - What version of Premiere are you on?  What are your cpu specs?  Do you login to Vimeo in the export tab?

[rachelcenter]

"sorry an error occured" pop up has become a daily occurence. It happens a few times a day. It has an adobe icon but doesnt seem to be crashing premiere or after effects.  See attached screenshot. I've reported it almost every day, multiple times a day, for at least a week now. Please tell me how to make it stop.

[Kevin-Monahan]

Hi @rachelcenter,

It's showing a crash report dialog box. Sorry. Next time this occurs, click the "View Report" blue text, save it as a text document, and attach it to this forum message, if possible. You can also send me a private message with the crash report.

Thanks,
Kevin

[rachelcenter]

Will do, thanks Kevin!

[Kevin-Monahan]

Updating the status of this bug report.

[William35099596z2gh]

I haven't used vimeo but I am able to access it if that's any helpful information. I am using Premiere Pro v 25.0 however this issue was prevalent before the update. CPU settings are Apple M3 Max, 36GB, serial number JLK6T2HJ0H macOS 14.6.1 (23G93)

[jamieclarke]

Hi @William35099596z2gh - im asking because there is a known issue where Vimeo will crash in the background if you are signed in under the export panel.  Can you select the checkbox "Adobe may contact me" enter your email address and send report so that we can look it up on our end.  Thank you for your help.  

[William35099596z2gh]

I've entered my email to contact now, thank you for the support.

[jamieclarke]

Hi @William35099596z2gh - This is an open bug and we are investigating.  Thank you for your patience.

[rachelcenter]

HELP! I'm clicking view report and nothing is happening!! I'll take a private video to show you

[rachelcenter]

Kevin it wont let me click "view report". I uploaded a private youvideo to you show you but Adobe says "You have reached the limit for number of private messages that you can send for now. Please try again later." So if I right click on the words "view report" it gives me a .DMP file. Can you please private message me your email address so I Can send you this report? I dont know what this report contains (i.e. private information about my computer?) so I dont feel comfortable posting it publically on this forum.

[robbiemo82]

i have same issue. no compatibility issues either. atibility issues. 

[jamieclarke]

updating status