P: There is no image in the preview section of the project

Hello all, this is Thomas from Adobe engineering team. We've been investigating the issue and I’d like to share an update.

In Summary, many of you began experiencing preview issues, where audio plays but no image is displayed, after certain OS or driver updates. This problem affects both After Effects (AE) and Premiere Pro (PPro), and reverting to previous software versions does not resolve it. The issue occurs immediately upon launching the application. If you're encountering a similar issue, but it only began after previews were working fine for a while, it may be a different problem, and the workaround provided here might not apply.

While some of you have successfully fixed the issue by updating or rolling back your graphics drivers or BIOS, these steps haven’t worked for everyone. Others have temporarily resolved the issue by disabling the Intel graphics driver or switching to the Microsoft Basic Display Driver, but this often introduces new problems. Since the Intel graphics driver is critical for laptop functionality, we do not recommend disabling it.

Considering this issue appeared suddenly and has impacted multiple versions of our applications, we suspect it may be related to unexpected changes or corruption in system graphics components or drivers during recent OS or driver updates. While we haven’t yet identified the exact cause, we recommend the following mitigation steps.

Mitigation Steps:

First and foremost, although disabling the Intel graphics driver or switching to the Microsoft Basic Display Adapter may temporarily resolve the issue for some users, we do not recommend this approach, especially on laptops. If you’ve made either of these changes, please restore your Intel driver by enabling and updating it to the standard version.

Depending on your laptop model:
If your system includes both an Intel integrated GPU and a discrete GPU (such as AMD or NVIDIA), try adjusting your graphics settings to prefer the discrete GPU for our applications. This typically results in better performance and may help avoid the issue.

1. Right Click on your desktop and open Display Settings, then open Graphics Settings

2. Browse and add both Adobe Premiere Pro and its compainion GPUSniffer to the list.

    For Premiere Pro, the two apps would typically be located at

        C:\Program Files\Adobe\Adobe Premiere Pro 2025\Adobe Premiere Pro.exe

        C:\Program Files\Adobe\Adobe Premiere Pro 2025\GPUSniffer.exe

    For After Effects,the two apps would typically be located at

        C:\Program Files\Adobe\Adobe After Effects 2025\Support File\AfterFX.exe

        C:\Program Files\Adobe\Adobe After Effects 2025\Support File\GPUSniffer.exe

3. Open GPU Preference drop down menu for each application and select the discrete Nvidia or AMD GPU. 

4. Please see the following screenshot as an example.

Alternatively, some laptop models include vendor-specific companion applications that make it easier to switch between hybrid mode (integrated + discrete GPU) and discrete-only mode. This can help improve stability and performance in our applications. For example, on the Victus HP Gaming Laptop, you may already have the OMEN Gaming Hub application installed. To switch to discrete GPU mode:
1. Open OMEN Gaming Hub
2. Navigate to Graphics Switcher
3. Select Discrete

If your system only has an Intel integrated GPU and updating to the latest driver did not resolve the issue, we recommend rolling back to a previous driver version to see if that helps.

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If none of the above solutions resolve the issue and you’re willing to assist us further, we’d appreciate your help in collecting additional information. Please generate a DirectX Diagnostic Report (dxdiag) from your system and share it with me at thyang@adobe.com. Your support and patience are greatly appreciated. We’ll keep you updated as we continue to investigate.

To collect dxdiag

1. Run dxdiag.exe from your Win machine

2. Click on Save All Information...

3. Collect and share me the generated txt file.