P: Unable to freely move clips and audio around on my timeline. Glitch, bug or setting?

[Lloyd_Allen3612]

If anyone is able to wave a magic wand and help me fix this issue then I would be so very grateful! 

I am using Premier pro 25.1 on a windows PC, I opened up my project the other day to start work and I was unable to freely click on a clip and drag the clip about on the timeline with the same thing happening with audio. When I do click on a clip to move or drag it I am presented with the picture I have attached, in my program window. 

I have tried everything on nearly every forum page I can find, reset all settings from splash, cleared cache, uninstalled and reinstalled softwear, new project, everything I can think of but I can't find anything anyway with someone with this same fault. 

Thank you if anyone can save me!

(mod edit title)

[LP1963]

It works to reduce the display to 100%. But you don't have to accommodate your operating system to have software to work correctly. That sucks.

[Jaxon233506723fs3]

Hi there guys, 

I have been an Adobe Premiere Pro user for about a year and a bit not, was all working just until yesterday when I found that I couldn't actually drag content from the bin to the timeline. 

I looked at the patching source stuff but didn't really understand it and it didn't seem to work anyway. 

I can actually drag and drop stuff into the timeline from my file explorer but once that is done I cannot move the content I can only cut and delete it. 

I have tried so many tutorials but I sstill haven't been able to find the solution and it is severly holding up my workflow and driving me nuts, if anybody is able to help that would be great. 

I have provided a video from my phone to show what is going on. 

I am open to doing a zoom call and explain further if it helps, it's quite a tricky problem to describe. 

I hope you're all going well, keep creating. 

Regards,

Jaxon

[Michaël26661304as75]

Had the exact same problem and found the answer on Reddit : If you have a two screens set up, make sure that the scale is the same (100%) on both and the problem goes away. It didn't matter in the past and I spent hours searching for an answer but this worked for me. Hope it will be fixed with an update cause having my laptop screen set to 100% is making everything to small to read...

[MyerPj]

I don't agree with that. Compatibility of the HW and OS is vitally important. That's why there are adjustments in your OS.

[Rach McIntire]

Hello Everyone,
We are actively looking into this and could use even more information.  Can you please tell us:
The brand of monitor. 

The connection type (HDMI/ Displayport/etc)
Could you provide a screengrab of your display settings?
Bonus points if you can provide a recording of both monitors at the same time to show what's happening.
Thank you so much for your contributions and patience. 

[Jaxon233506723fs3]

Hi Guys,

I can get a screen record going for you if possible and I will email that
through via a link if you like.

Kind regards,
Jaxon

[Jaxon233506723fs3]

Hi Rachel, 

Please see attached video. 

Hope it helps. 
The monitor I'm using is a TCL TV with a HDMI connection to the laptop. 

[Jaxon233506723fs3]

Hi Rach, 

Apologies, video link didn't weork for the first one. 

Here it is. 

Cheers, hope it helps. 

[James Jackson TX]

Hello Rach, thank you for your attention to this problem.

My setup is:

• Dell XPS 15 laptop with 3456x2160 native resolution display, set to 250% scale (any smaller and the text is unreadable)
• Office montiors: two identical Dell 27" monitors, DisplayPort connection for one, HDMI for the other. Both are 1440p resolution. The third monitor is an HP, 20", 1080p display, connected via HDMI. All are connected to the laptop via a Dell Thunderbolt 4 dock. Each has its scaling set to 100%.
• Home monitors: two identical LG 27" displays, both 1080p, both at 100% scaling, both connected via HDMI. Third monitor is an Acer 27" display, 1080p, connected via DisplayPort. Again, all are connected through a Dell Thunderbolt 4 dock.
• I am working from home today, so I can only show you those settings via screen grab:

[Julie1508]

Hi everyone, I need help! After Adobe Premiere crashed, I'm no longer able to add any clips to my timeline. There's no error message, just the cursor turning into a "no entry" sign (circle with a line through it). I've already tried uninstalling and reinstalling Premiere, restarting my PC, and clearing the media cache, but nothing worked.

Any ideas or solutions would be greatly appreciated—it's really urgent!

Thanks!

[Ann Bens]

P: Unable to freely move clips and audio around on... - Adobe Community - 15130146

If this does not solve your issue:

Make new project and import old one.

Trash preferences and media cache.

[albertonavasart]

prueba a eliminar las actualizaciones de windows, comentame que tal te fue.

[zacharyb58295939]

I've found in Premiere Pro 2025 that whether I can drag the effect onto the timeline depends on which monitor Premiere is displaying on. If it is on my laptop monitor (which is GPU accellerated) it will work, but if through an HDMI cable through the integrated graphics card I only get the crossed out hand icon as described below.

[Kevin-Monahan]

Hi Zachary,

I think you might be experiencing a bug, so I merged your post with the bug report. I hope that's OK. There are some workarounds here. I appreciate your comments. They are helpful and I have sent them over to the team. I think you may have uncovered a way to help reproduce the error. Great! The team is still working on the issue. Sorry about that!

Thanks,
Kevin

[zacharyb58295939]

Awesome, thanks!

[defaultvhgw4xnu7qy6]

I had a similar issue, this worked for me, go to Window > Workspace > Reset to Saved Layout

[hugme2]

I just got done filming, sat down to edit and premier did an update. It happens from time to time, that's fine. When the update was done and I opened premier, every track was locked in place and couldn't be moved. I did some research and found that there is a bug when you set you scale your display with more than one monitor. Why would this not be a proiority to fix? So I turned the sale on all my monitors to 100%. Now the font is completely unreadable.

I am sitting here totally screwed at this point. The only option I have now is to completely redo the hardware on my computer or do the project in Davinci Resolve. The project is now due in 20 hours and I've been completely screwed over by adobe. 

[Moderator note: Edited for content. Please read and become familiar with Adobe community guidelines. Thanks.]

[Ann Bens]

With all due respect you do not update the software when on a deadline.

Just roll back a version to finish the project.

[MyerPj]

And you control that thru Creative Desktop preferences:

[Fergus H]

@hugme2 We hear your frustration! We know that this issue is really annoying and it sounds particularly so for you as you’re on a tight deadline.

Fixing this issue is definitely a high priority for us. Our challenge is that, so far, we’ve not been able to duplicate the issue at Adobe, which makes it very hard to fix. As you can imagine, we have a lot of people on the video team with Windows computers and multiple monitors, and it is not yet clear to us what the difference is between our setups and those of customers who are experiencing the issue.

In the short term, I want to make sure you’re aware of the three workarounds to this issue:

1. Making the scaling the same on both monitors. The specific scaling factor does matter, just that it’s the same for both monitors.
2. Use a single screen.
3. Roll back to the previous version of Premiere Pro. 

Of course, we know that these workarounds are not convenient but I wanted to make sure you knew them, given you’re on a tight deadline.

We will update this post as soon as we have more information.

Regards,

Fergus

[hugme2]

You say that your unable to replicate it, yet both issues are well documented on line as to how they occur.

Issue 1 - the ability to change the uifont no longer exists. How can you say you "can't replicated it" when you litterally removed it from the software? This is BS

Issue 2 - If you turn on scaling for your monitors with multiple monitors set up all your videos are frozen in your timeline. To replicate it, set up multiple monitors, I have 3. 2 are in 4K and 2 are 1080. Turn on scaling (you do this to try and get around issue 1)  Put something in the timeline and notice that it's locked.

There you go, both issues. and you're telling me you can't replicate either one I call BS. On top of that, the irony of this is that I'm producing a video on software development best practices. One of the best practics is when you put out a new version and it's broken, you revert back to the old one. You can't get that right either.

[Fergus H]

@hugme2 I completely get that this seems strange: you see the problem immediately and yet we're unable to replicate it. The steps you describe to replicate match what we've got in Jira (see below and let us know if we're missing anything). 

But so far, even when following the same steps on multiple computers, we're not seeing the problem. We're not saying it doesn't exist - it clearly does - but so far, we've not been able to replicate it. Also, we know that many other customers don't have the issue either. If the issue affected every single Windows customer with two monitors, we'd expect the call volume to our tech support center to be through the roof and it's not. 

Would you be willing to get on a video call to discuss the issue? We've done that with a few customers in the hope that we might be able to determine the difference between system configurations. If so, let me know and I'll email you with  more details. As product manager responsible for performance & stability of Premiere Pro, I am very eager to get this issue fixed. 

Regards,

Fergus

Method:

1. Test on a Windows computer with:
   • Nvidia GPU or iGPU
   • Microsoft update KB5050094 (OS Build 26100.3037) or KB5051987 (OS Build 26100.3194) installed
   • Two monitors (one can be a laptop screen). 
2. Configure Windows display settings so that the primary and secondary monitors have different scaling options. For example, primary monitor scale set at 100%; secondary monitor scale set to 200%
3. Launch Adobe Premiere Pro.
4. Work on the timeline on the secondary monitor.

Result:
When attempting to move clips in the timeline, "No Entry/Prohibited Symbol" appears.

Expected:
Timeline remains responsive.

[MyerPj]

I'm trying to duplicate your setup, but I keep running into some issue here:

you said: "..set up multiple monitors, I have 3. 2 are in 4K and 2 are 1080"

Somethings happening here, and it's just not adding up?

🙂

[Bo-in]

The clips on the timeline cannot be moved, and I also can't drag new clips into the timeline.

Even after creating a new project, I still can't drag clips into the timeline, but I can insert them.

However, once inserted, they still cannot be moved.