Participant

Playhead and Program monitors freeze with an easy footage

Forum|Forum|11 months ago
April 7, 2025
8 replies
587 views

Just bought a brand new MacBook Pro M4 (14 CPU; 20 GPU), 24 RAM, 1 TB ssd.

Used to edit with an old Windows PC that had a compilation of Intel i5 9400f, GTX 1660 Super, 16 RAM and 256 GB Samsung SSD evo 970.

I work with the MP4 files of app. 2-3 hours lenght (1920x1080 60 FPS 5mbps).

Have never had any kind of an issue with the old Windows PC. Never freezed with that kind of content. And nowadays using a brend new MacBook Pro it freezes during the working process. I just could not believe that. It has some kinda thoughts that there might be an issue with the optizmization or something like that. I am not even able to believe that there is an issue related to the perfomance of the MacBook Pro.

Any thoughts or solutions?

25.2 is ny version.

M

mayjain7130546

Participating Frequently

Hi @andrei_2928 ,

Sorry to hear you're experiencing this issue. Could you please share some of the problematic media or project files—this would help us recreate the scenario locally and provide more targeted suggestions.

Thanks,
Mayjain

jamieclarke

Community Manager

Hi @andrei_2928 - We do see reports of performance and other issues, most commonly related to media cache, third-party panels, and plugins. To best support our customers, it’s essential that we get as much detail as possible this helps us reproduce the issue and file an accurate bug report.

A

andrei_2928Author

Participant

seems like that the problem was with the 25.2 versios. At least it works now how it should by backing to the 25.1v. Do you have any kind of reports with the same issue on the 25.2v?

jamieclarke

Community Manager

Hi @andrei_2928 - Can you close your third party panels and let us know if that helps your issue.

A

andrei_2928Author

Participant

no

jamieclarke

Community Manager

Hi @andrei_2928 - I wanted to confirm if this solved your issue?

A

andrei_2928Author

Participant

I set to "No Input" now. I have Premiere Composer and a pack of motion presets.

jamieclarke

Community Manager

Hi @andrei_2928 - Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

Can you check your audio hardware settings and make sure Default Input is set to "No Input"

Do you have any third party panels, or plugins installed?
Sorry for the frustration.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded