• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
7

PP 23.5 update changes my fonts in essential graphics

Community Beginner ,
Jun 22, 2023 Jun 22, 2023

Copy link to clipboard

Copied

Just updated from 23.4 to 23.5 on M1 and a M2 macbook pro. First thing I noticed is that my fonts look different in my essential graphic mogrts. I don't have access to the original after effects files, the mogrts were created in after effects and they were done by someone else. I have used these through many versions of Premiere, and today with the new version, they look different. Not having access to the original AE file, I am not sure if the whole font is changing or just a property of the font. It might be just that it is not bold. 

Bug Fixed
TOPICS
Graphics

Views

1.7K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jan 26, 2024 Jan 26, 2024

This problem has been fixed. The fix should be available as of Premiere Pro version 24.1 or higher. It has also been fixed for After Effects, in case anyone was seeing it there as well.

Status Fixed

Votes

Translate

Translate
28 Comments
Adobe Employee ,
Jun 22, 2023 Jun 22, 2023

Copy link to clipboard

Copied

Do you know what Font it is supposed to be using and what it is now substituted with?
Can you send me a mogrt that causes the problem? And...
If you launch Ae, choose Open Project, then open the mogrt that was made in Ae, you will have access to original Ae project again.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jun 22, 2023 Jun 22, 2023

Copy link to clipboard

Copied

Hi, thank you for looking into my problem. I was not aware I could open the mogrt into Ae. That's great. When I open it in AE, it is coming up with the font Montserrat Semi Bold. I'm not sure how to know what font is coming up in premiere 23.5. I could send you the mogrt, but would prefer to send it privately. Is there a way I can do this?

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jun 22, 2023 Jun 22, 2023

Copy link to clipboard

Copied

  • Does Montesarrat look like the correct font now that you can see things in Ae?
  • Montserrat is an Adobe font, so as long as you are using that one and not some other non-Adobe Montserrat font, it should show the same font when you use the mogrt in Pr. And CC Services will even auto-activate it when needed.
  • For sending me the mogrt, click on my name and send me a direct message. If it won't let you send it that way, let me know and I will send you an email.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jun 22, 2023 Jun 22, 2023

Copy link to clipboard

Copied

It does look correct in AE. 

I just sent you a direct message. 

Thank you

Votes

Translate

Translate

Report

Report
Explorer ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

I have also encountering the same issue with mogrt.

The mogrt was created in AE 23.2.1 It's working with premiere 23.4 but not 23.5

Would like to know if there's a work around. Thanks!

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jul 17, 2023 Jul 17, 2023

Copy link to clipboard

Copied

Seeing this reproducible bug on multiple machines in my environment. Would appreciate an update ASAP. Users are unable to use 23.5 because of this.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jul 17, 2023 Jul 17, 2023

Copy link to clipboard

Copied

@Seth Freethink In order to give you an update, we will need to understand exactly what the problem is and how it is happening for you. Can you send me some steps that I might be able to try myself and get it to happen? If those steps involve a specific mogrt, can you send me that mogrt as well? You should be able to click on my user name and use the direct message feature for that.

Votes

Translate

Translate

Report

Report
Explorer ,
Jul 17, 2023 Jul 17, 2023

Copy link to clipboard

Copied

the font is very well installed and yet Premiere has an issue with it.. with no chance of an alternative ;(

MOGRT missing font.png

Votes

Translate

Translate

Report

Report
Explorer ,
Jul 18, 2023 Jul 18, 2023

Copy link to clipboard

Copied

Adobe engineer, kindly to rush this matter/ help request, as people job is on the line. Thanks for your understanding.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jul 19, 2023 Jul 19, 2023

Copy link to clipboard

Copied

@JM VOA I got the mogrt you sent me and was able to repro a problem myself. I am working with the mogrts team to try to find out what is happening.

Votes

Translate

Translate

Report

Report
Explorer ,
Jul 19, 2023 Jul 19, 2023

Copy link to clipboard

Copied

I am gratefule... Thank you sooo much James

Votes

Translate

Translate

Report

Report
New Here ,
Jul 24, 2023 Jul 24, 2023

Copy link to clipboard

Copied

Created a mogrt with a proprietary font loaded on  multiple machines.  When the mogrt is dropped into the timeline Premiere is giving an error message that the font is missing and is replaced by a default font.


When I go back into AE and make the font style editable then import to Premiere, it gives the error message but then displays the correct font.

 

I have not loaded this font into Adobe fonts but it is installed into the cpu.  Would installing font into Adobe fonts solve this issue?

Votes

Translate

Translate

Report

Report
New Here ,
Jul 25, 2023 Jul 25, 2023

Copy link to clipboard

Copied

Just dropping in to let you know that multiple colleagues and me are also facing these issues. When dragging mogrts from a shared Adobe CC library into the timeline the fonts don't load correctly. Same goes for opening a project which was created in an earlier version of Premiere than 23.5! The fonts get replaced with some standard Adobe fonts instead which messes the branding of our videos up.


After reverting to 23.4 everything worked perfectly fine again. Unfortunately I have to deal with that text-based-editing bug when relinking full resolution material againd 😞

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jul 25, 2023 Jul 25, 2023

Copy link to clipboard

Copied

We are tracking this with an internal bug report against PrPro, but it is actually a cross-application problem with Ae mogrts being used without Dynamic Link in PrPro. So there is a lot to unravel but we are working on it. I'll update here when I have more specific info about a forthcoming fix.

Votes

Translate

Translate

Report

Report
New Here ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

Hello! I have seen that a new version of Premiere pro has come out, would you know if the error with the fonts and the essential graphics has been solved in the latter? Thank you!

Votes

Translate

Translate

Report

Report
Explorer ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Unfortunately, it did not.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

A short explanation as to what has happened here.

 

First of all, it was my code changes to After Effects released in 23.5 which introduced this error in the mogrt workflow in PPro.

 

I had noticed same/similar issues during the AE development and provided a solution there, but due to subtle difference between how missing/substituted Fonts are handled for mogrts in PPro and AE I did not notice the issue in PPro and none of the testers did as well. Like most things, it seem super obvious now.

 

A number of major changes to Font handling in AE were released in 23.5 and the one which triggered this problem involves a tightening up of what AE considers to be a valid matching Font when opening up the Project (including a mogrt in PPro).

 

For each Font reference in a Project a number of bits of information are stored in addition to the PostScript name. When looking for a candidate matching Font on the disk we now require that all these bits of information match or else we will treat the reference as a missing/substituted Font. The motivation for this was to deal with crashes triggered by some Variable Fonts and it still is a good change.

 

In a typical case there might be no exact matching Font on disk and so we will look to Adobe Fonts to sync down the Font. If it is found there, once the synced Font is downloaded we will only require that the PostScript name match to replace the substitute. All that happens in the background and asynchronously and you may not be aware of the steps that are happening.

 

The key point here is that matching a synced Font is less stringent than the exact matching rule used on Project open. Now, it may be that the Adobe Font was the Font used to create the Project - but if it is not then you are actually using a different Font than the original Project/mogrt creator used. Those difference can show up in subtle composition changes.

 

Anyway, there is an additional case here which is the cause of the reported problem. What if there was already installed on the disk a Font which, though not an exact match, happens to match by PostScript name just like an Adobe Font might? In After Effects, we recognize this latter situation and replace the substitute.

 

In PPro it does not, which is why it still shows up as a missing Font in the dialog. Further, in PPro the Replace Font dialog only pertains to Font references within PPro itself, and not within mogrts which are being used by PPro, which explains why when you try to replace the Font PPro says "no missing fonts here".

 

Until this is fixed, your only workaround at the moment is to find the exact original Font which was used by the mogrt - determining this requires some technical understanding of Fonts and some recently released Font Scripting support in AE Beta would be helpful in determining this.

 

I regret that this was not caught earlier, but I will be working on a solution to teach PPro to do what After Effects does.

 

Douglas Waterfall

After Effects Engineering

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Sep 11, 2023 Sep 11, 2023

Copy link to clipboard

Copied

Hi. A proposed fix for this is now available in Beta 24.1, released today.

 

Please let me know if this addresses the issue which you have reported.

 

Douglas Waterfall

After Effects Engineering

Votes

Translate

Translate

Report

Report
Explorer ,
Sep 12, 2023 Sep 12, 2023

Copy link to clipboard

Copied

thanks Doug for the updates

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 02, 2023 Oct 02, 2023

Copy link to clipboard

Copied

Hi, facing this same issue as of October 2023 - I always got a warning during the export:

 

Screenshot 2023-09-25 074923.png

Then I substituted the said font with the same font but installed directly on my PC.

Hurray, I was able to succesfully export the mogrts and my colleagues were able to use it no problem.

 

This weekend passes by and my colleague needs a slight change to one of the mogrts. I discovered this morning that I'm again unable to export any of the graphics, because even though I no longer use any Adobe fonts on this project it still gives me the same warning!! I even removed the adobe fonts entirely and I still get the same warning.

 

I had to downgrade about 3 versions earlier AE for my mogrt to export, but I don't have the feedback yet if it works for my colleague in Premiere.

 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 26, 2024 Jan 26, 2024

Copy link to clipboard

Copied

This problem has been fixed. The fix should be available as of Premiere Pro version 24.1 or higher. It has also been fixed for After Effects, in case anyone was seeing it there as well.

Status Fixed

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 26, 2024 Jan 26, 2024

Copy link to clipboard

Copied

@jstrawn Do you mean 24.1?

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Enthusiast ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

For those of us who are locked to 23.x for the time being due to company policy, is there anything we can do to remedy this situation? This bug is making it so our editors can't rely on the MOGRTs I've built for them.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

My best guess is that your colleagues do not have the exact same font file as you do.

 

For example, you have a version of Poppins which came from Gooogle, and they have a version of Poppins which came from Adobe Fonts, then it might look like you have the same font, but they are not the same to After Effects. Same issue if one is a Static font and the other is a Variable font.

 

This automatic replacement is convenient, but it can mask real design issues.

 

When you get this fix you are still in the situation where the font which was used to create the mogrt is not the same as the one which is using the morgrt.

 

Imagine if you will what would happen if you used a character which had glyph defined in your font, but not in their font. Or if the glyph metrics were different and the composition changed so the line breaks are different, or went overset.

 

Douglas Waterfall

After Effects Engineering

Votes

Translate

Translate

Report

Report