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HusamKwaik
HusamKwaik
Participant
June 1, 2024

Premiere Pro 2024 crashes on export

  • June 1, 2024
  • 2 replies
  • 745 views

It doesn't crash immedietly after I hit export, it crashes after it progress a little like 30%, 50%, 70%, nothing specific, and sometimes it completes the render as it should do after 2-4 crashes! 

I beleive I started getting these crashes after I upgraded my graphics card from rtx3070 ti to ASUS rtx 4080, 6 months ago

I updated the app many times over the past 6 months, I tried reinstalling, deleting cache files, have latest drivers, pc updated.

I'm still using the same export settings as I did before I upgrade the GPU (attached screenshots)

Also, the video length is 24:32 seconds, not sure why its showing 49:05 (double) on the preview 🙂 it wasn't always like this.

 

My PC specs:

GPU: ASUS rtx 4080

CPU: intel i9 13k

M.b: asus TUF gaming z790 plus wifi D4

Ram: n.e g.skill trident z 32gb

    This topic has been closed for replies.

    2 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 6, 2024

    Hi @HusamKwaik,

    Thanks for the report. The team needs more info about your system and workflow. See: How do I write a bug report?

     

    I hope the team can assist you.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    June 1, 2024

    Make new project and import old one.

    Make sure Default Input in the Audio Hardware in the Preferences is set to No Input.

    See how that goes.

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