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pshea
Inspiring
October 28, 2024

Premiere Pro Crashing XDCAM Footage

  • October 28, 2024
  • 3 replies
  • 344 views

Already had auto transcription turned off. Still crashing.

    This topic has been closed for replies.

    3 replies

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    October 30, 2024

    Hi @pshea  - I'm not sure if this is the issue you are experiencing.  

    Can you try removing the morph cuts and see if you are still having issues?

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    October 30, 2024

    Hi @pshea - There is a current issue with XDCAM footage causing Premiere Pro to crash

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    October 28, 2024

    Hi @pshea -   Thanks for submitting your bug report. We need a few more details to try to help with the

    issue. Please see, How do I write a bug report?

    Sorry for the frustration.

    P
    psheaAuthor
    Inspiring
    October 28, 2024

    BUG

     

    ISSUE: Crashing when scrolling with cursor

    OPERATING SYSTEM: MAC 15.1 (24B83)

    CPU: Apple M2 Ultra

    RAM: 192 GB

    HARD DRIVE: (internal) APPLE SSD AP2048Z APFS; (external) G-Drive 8TB RAID APFS; (scratch) OWC Aura P12 Pro APFS2.0TB

    VIDEO FORMAT: XDCAM HD 422

    WORKFLOW: straightforward 1/2 hr interview. Several morph cuts.

    EXPECTED RESULT: Just work, as it has in the past

    ACTUAL RESULT: No apparent pattern. Merly moving the cursor will cause a crash.

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    October 29, 2024

    Hi @pshea - Do you have any plugins installed or sony catalyst browse?  Which version of Premiere do you have installed?  Can you upload a screen recording so that we can see the issue you are experiencing?

     

    Can you try holding down "Shift" while opening Premiere and select "clear media cache files"

     

     

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