Premiere Teams Bug - Media Randomly Offline - File Path Removed

[Jake24958897ujo0]

I am using Premiere teams on a shared server. I just experienced a bug where a bunch of my media randomly went offline (but not for my collaborator) which is why I know its a bug. When I go to media map or relink, premiere does not even recognize the previous file path, it is entirely blank, but my files are there in the finder. I then have to find the file path of each individual file and manually relink. It will not find the file if I search by exact name.

Please fix this, this is a horrible bug

[Bruce Bullis]

Are you using Team Projects, or a normal .prproj on a shared server?

> I just experienced a bug where a bunch of my media randomly went offline (but not for my collaborator) which is why I know its a bug.

What had recently changed about your system, when that occurred? Any changes to the volume on which the media was stored? Is the media on a local volume, or network volume? If network, how is the network storage mounted on your system? 

> When I go to media map or relink, premiere does not even recognize the previous file path, it is entirely blank, but my files are there in the finder.

That's what makes me suspect that something about the volume on which the media is stored, changed.

[Jake24958897ujo0]

Using premiere teams on a shared server. (I know this isn't the traditional way to use teams, but it works for our purposes).

[Jake24958897ujo0]

We are using premiere team projects, not a .prproj file. Network volume, we use editshare and work from a partition. I didn't make any changes to our editshare partition. My OS just recently updated to Sonoma.

[Bruce Bullis]

> Network volume, we use editshare and work from a partition.

Is that partition managed by EditShare? How is that partition mounted by the local system; smb? afp? UNC?
Do you import media from that partition using PPro (File -> Import, Media Browser, or drag-n-drop), or strictly via the EditShare panel?
Have you perhaps mounted that storage using a different method recently; normally afp://, this time via numeric address, or something like that?

>My OS just recently updated to Sonoma.

Did user permissions for the network volume change/get reset, when you updated the OS?

[Jake24958897ujo0]

I may not be technically savvy enough to properly answer these. Our CTO would be able to answer better, but we mount via EFS and I always mount that way. I import by dragging files from the finder level into Premiere. I'm not sure about user permissions after updating to Sonoma.

[Udo Pawlik]

Hi @Jake24958897ujo0,

Which version of Premiere are you running and could you invite me [upawlik@adobe.com] to the troublesome project or a copy of it?

Best,

Udo

Udo Pawlik | Sr Software Product Quality Specialist | Adobe | upawlik@adobe.com

[Jake24958897ujo0]

I can't send the project for security reasons but we are working in 23.5