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flo245046732l8k
Participant
December 2, 2022
Question

Premiere won't launch any project nor create a new one.

  • December 2, 2022
  • 5 replies
  • 233 views

I have a major problem on Premiere pro 2023, I won't launch any project (it start loading but get stuck around 75%). I cannot create another project ether, Premiere will freeze when pressing the "create" button. I can't figure out what seems to be causing it.

I don't have any plugin and I reset the preferences.

 

My PC :

Processeur Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz 4.01 GHz
Mémoire RAM installée 32,0 Go
Type du système Système d’exploitation 64 bits, processeur x64

Édition Windows 10 Professionnel

Version 21H2

Any help would be apreciated.

    This topic has been closed for replies.

    5 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 25, 2024

    Hello @flo245046732l8k,

    Thanks for the message. Forgive the lack of a response here. Are you still having this issue? The team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

     

    I'll move your post to the Discussions board while we await your information.

     

    Thanks,


    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    December 3, 2022

    Plus d'infos ici: https://helpx.adobe.com/fr/premiere-pro/kb/troubleshoot_playback_performance.html

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 3, 2022

    Hi, flo,

    You might try resetting preferences. Deleting the media cache can also help. Does either of these things work?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    F
    flo245046732l8kAuthor
    Participant
    December 2, 2022

    Bonjour, merci de votre réponse,

    J'ai effectivement une carte graphique Nvida, j'ai installé le pilote Studio Driver 522, mais cela ne change rien.

    J'ai aussi remarqué que Première plante également lorsque j'essaie simplement de fermer la fenêtre.

    J'ai aussi installé une ancienne version de Première, mais je me retrouve avec les mêmes problèmes.

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    December 2, 2022

    Bonjour, si vous avez une carte graphique nVidia, je vous conseille d'installer le pilote Studio Driver 522, certains utilisateurs rencontrent des problèmes avec la version plus récente (526.98)voir: 

    : https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-community-digest-november-2022/...

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