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Kees Veling
Inspiring
February 3, 2023
Answered

Starting Adobe Immersive Environment crashes Premiere Pro

  • February 3, 2023
  • 5 replies
  • 1715 views

Please help me out here.

Starting Adobe Immersive Environment crashes Premiere Pro

I have a Rift -S it works perfectly with Steam VR and Oculus apps. It has worked with premiere pro on a different machine some time ago.

Now if i start Adobe Immersive Environment from the wrench menu it crashes premiere pro. Even on a new project with no assets. I have tried CUDA and Open CL mode. Open CL mode launches steamVR in the headset then crashes premiere.  CUDA mode crashes with nothing changing in the headsset. Steam VR does not crash.

Please help me solve this

 

 

 i9-12900  64.0 GB RAM Win 10 pro 22H2 19045.2486 - 120.2212.4190.0
No conflicts to report. NVIDIA GeForce RTX 3080 v.31.0.15.2824

Rift S v.10.0.19041.2251

    This topic has been closed for replies.
    Correct answer Kees Veling

    20 Feb 2023 There has been an update to the NVIDIA driver and to premiere pro since my last post and the issue seems to have been fixed.Thanks developers!

     

    5 replies

    Roei Tzoref
    Roei Tzoref
    Legend
    February 25, 2023

    Have a similar issue here:
    https://community.adobe.com/t5/premiere-pro-bugs/adobe-immersive-environments-crashes-premiere-2023-on-windows-11/idc-p/13606554

    on both machines RTX 3080 TI and RTX 4090 with latests driver - the crash still happens.
    after posting it in 360 video group on FB. a comment suggests it's a known bug. a few alternatives discussed there:
    https://www.facebook.com/groups/360.video.professionals/posts/3474421492788079/

      K
      Kees VelingAuthorCorrect answer
      Inspiring
      February 20, 2023

      20 Feb 2023 There has been an update to the NVIDIA driver and to premiere pro since my last post and the issue seems to have been fixed.Thanks developers!

       

        GregoryArdrey
        GregoryArdrey
        Participant
        February 12, 2023

        Hi Kees,  I normally don't like to upload system configs and so on to community support pages.  I did send them direct to Adobe along with my email address in the crash report dialog box.  I also experimented with the latest Nvidia drivers (both studio and gaming versions) to see if that made any difference.  It ran once under the gaming driver for a short time then the computer crashed and the old error returned on starting the immersive environment after that.

        K
        Kees VelingAuthor
        Inspiring
        February 10, 2023

        @GregoryArdreywhat is your hardware setup? If you are in premiere pro and select help-> system report-> export system report. This gives you two text files with relevant info.

        GregoryArdrey
        GregoryArdrey
        Participant
        February 9, 2023

        I am running into the exact same situation as described by Kees.  Rift-S, SteamVR, and Premiere Pro.  This exact combination used to work fine, and the Rift-S is working normally with SteamVR, but when I try to start the Immersive Environment in Premiere to check the video and ambisonic audio it crashes and brings up the reporting screen.  I am having this issue with both the current production version and the beta version.  This is a serious issue because I am a doctoral student working on research projects for my dissertation.  What do we need to do to correct this situation?

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