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A
ajay_kumar8708
Participant
May 21, 2025
Question

Text panels Blacked out

  • May 21, 2025
  • 4 replies
  • 664 views

Hey guys!! i've been facing this blacked out text box problem in premier pro for the past 2 days and the text panel is also blacked out and the export setting panel as well. Someone please help me resolve this issue. I've attached the images below.

    4 replies

    K
    kofi_2268
    Participant
    August 17, 2025

    I've been dealing with the same thing, have you found a fix?

    caroline_edits
    Community Manager
    caroline_editsCommunity Manager
    Community Manager
    August 20, 2025

    Hey Kofi, sorry for the issue.

    The first thing I would try would be to reset the preferences of the app. Here's a YouTube video showing you how to do this.

    If that doesn't work, try checking your GPU driver for updates! You can google how to do this, but if you want further assistance, please let us know which OS you're using (Mac or PC?) and your graphics card model. We can provide a link.

     

    Hope this helps!

    Caroline

    G
    gez444
    Participant
    September 26, 2025

    I have had this same problem since February 2025. The only solution has been to use the beta version ever since.

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    May 21, 2025

    Hi @ajay_kumar8708 -Please see, How do I write a bug report? As we need your OS, GPU, GPU driver version etc.

    A
    ajay_kumar8708Author
    Participant
    May 21, 2025

    hey @jamieclarke thanks for reaching out, So here's the problem this is where it all started. So first things first I've created a new bin in the project panel using the shortcut key (shift + / ). usually it shows to rename the bin when we create right? but this time it shows black bar in the renaming area like in the picture that i've attached above, and then i'm off to use the auto caption option in the text panel it is blackked out as well and then in the export panel there's not a single text is visible, it's ass blacked out like in the picture. I think there's a bug in the software i've tried updating it and reinstalled the software and reseted my layout settings but no luck. Plesase help me on this. I'm using the lastest version of the software v25.2.3.004

      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      May 21, 2025

      Hi @ajay_kumar8708 - 
      Thanks for submitting your bug report. We need a few more details to try to help with the issue.
      Please see, How do I write a bug report?


      Sorry for the frustration.

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