Update 25.2 | Unable to render via CUDA

[Half-Duplex]

Greetings community,

ISSUE

Since the update to version 25.2, Premiere Pro immediately fails when trying to render any section on the timeline, as well as attempting to export directly from premiere pro with (CUDA) renderer. It will also fail when project is sent to media encoder to for rendering.

The only way I can get Premiere Pro and/or media encoder to successfully render is via OpenCL (almost twice the rendering time).

TROUBLESHOOTING:
Rolled back to version 25.1 (along with Media encoder) and attempted to render same project files via CUDA - this also failed. I suspect its because said project file was saved as 25.2 version....so I tried an old 25.1 project file - and it appears to be working as intended as my render is not failing immediately. 

RESULTS:

Successful render with CUDA after rolling back to 25.1 of both Premiere Pro and Media encoder.

Will attempt to create/render a fresh new project and see if error persist...will circle back...but so far it looks like it might be a bug with version 25.2

[Half-Duplex]

I'm now having this same problem as of the latest patch update. Media encoder was exporting fine, now it only renders using OpenCL instead of CUDA.....

[Half-Duplex]

I am experiencing the same problem. I had to roll back to version 25.1 for both Premiere Pro as well as Media encoder. Glad to see someone else if having the exact same proble, thought my laptop's video card was dying.

[Fergus H]

@Half-Duplex Thanks for reporting the issue you're experiencing. We're not hearing this as a wide-spread issue but, of course, v25.2 is fairly new. 

There are two suggestions I would make: 

1. Install an updated NVIDIA GPU driver. I would suggest starting by just using Windows Update and, if you still have the issue, manually install an update driver by going to www.nvidia.com/drivers, select your video card type and OS, and download and install the NVIDA Studio Driver.
2. The next step would be more generic toubleshooting: hold down the shift key while launching Premiere Pro. Delete the media cache, reset your preferences and disable third-party plugins. 

I'm looking forward to hearing if these things help! We're very intereted to know. 

Regards,

Fergus

[Half-Duplex]

@Fergus H - Thanks for replying. I'm sure we'll find a solution to this eventually. 

I did exactly what you suggested. To my suprise - my video card driver was out to date. I've updated accordingly, then subsequently updated premiere/media encoder back to version 25.2.After which I cleared all media cache and ran through the same render/export steps. I've confirmed that no 3rd party plugins are enabled. Here are my new results:

- Sent project (original one that sparked the issue) to export/render via media encoder with CUDA; failed with same error "Error compiling movie. | Accelerated Renderer Error | Unable to produce frame."
- Attempted to render the un-rendered frames (the red bar) in the project within Premiere Pro; this was successful. Wherehase originally, it would fail immediately.

- Sent project to export/render via media encoder with CUDA for a second attempt (now that all frames are rendered in project); failed with same error "Error compiling movie. | Accelerated Renderer Error | Unable to produce frame."

TLDR: Video card drivers are now updated; issue still persists. Can only render in media encoder if set to OpenCL

Also thanks to mods for consolidating my posts/threads

[Half-Duplex]

Update: Created brand new project file, with different files (much smaller in size); sent project to media encoder via CUDA; project appears to render fine

This leads me to believe it may be something to do with the separate project files.....maybe a graphic or something...will continue to investigate and circle back 

[MyerPj]

It would be advantageous to us if you, I don't know, maybe said what video card you are using. And other tech specs...

Info needed for a bug / tech support

I was just exporting some items via ME and it was working OK.

Win11 23H2, PP 25.2, RTX-4070

[MyerPj]

BTW: I heard there were some issues with the 57x.xx game ready drivers, I had already installe 572.16 Studio driver, so you may want to roll back to a 56x.xx driver. Studio only always.

[Half-Duplex]

Apologies.

- Nvidia GeForce RTX 3060 Laptop GPU. Running Windows 11Pro version 24H2

- Using 60fps 1920x1080 video recording from gopro hero10/11; combined with 4k/60fps video recorded from sony fx30 (slog3)

- trying to export everything to 1920x1080/60fps video; 

[MyerPj]

You might try a new project in 25.2, even something quick. If it works, maybe the project has a problem. Try a new project and IMPORT in the trouble project. Which driver do you have installed. I'm running 572.16 Studio driver of course.

[jamieclarke]

Hi @Half-Duplex -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.

What gpu driver are you using? Adobe recommends using the "Studio" driver version when working in Premiere Pro.

What effects are you using in your sequence?

Sorry for the frustration.

[Half-Duplex]

• I'm running Studio Driver Version 572.83 (was running an older version when issue sparked)
• The project that sparked my original issue has 3rd party effects. But I disabled this in my initial troubleshooting. I've also attempted to create a new project using my raw sony fx30 4k/60fps + 1080p/60fps Gopro footage (no effects), and media encoder failed
  • my exports typically vary between 40-240minutes. media encoder is not failing with smaller exports
• I create this project each week from a saved project template (build in previous versions); which has a number of nested sequences that I add my footage/clips to. I'll typically need to adjust sequence length/frame rates (and wondering if there is something here causing it since I often use sony fx30 slog3 footage at the intro....which is where media encoder is failing)
  • I have a few minor effects/color creation layers. I wouldn't say my effects are super complicated within the project. But my final sequence has quite a number of nested sequences within it....maybe too many?
• Rolled back to version 25.1 (and kept Studio 572.83 driver); and sent the same project through media encoder via CUDA and it was successful. 

My frustration levels are minor. These things happen from time to time. Super thankful to all who have chimed in so far to help assist. I think I'm going to build the project template file again from scratch (in 25.2) and see if that makes a difference...will circle back with updates.

[jamieclarke]

Hi @Half-Duplex - You mention you are using graphics,  Have you been able to narrow down which graphic is causing the issue?  Is your graphic at the beginning of your sequence?

Can you email the project to jamiec@adobe.com