Video not playing

Hi @ileana_3217 - You are using an older driver can you try updating to the latest and let us know if that helps your issue.

Hi @ileana_3217 - You are showing the driver details. We need to know the Driver Version.  It should be something like 32.0.101.###

Hi Jamie, you can find the screencap of the drivers here https://drive.google.com/file/d/1eBZs4eoS2BXMqrOkssDq2oqyyrV0-wM8/view?usp=sharing

And here below the sequence settings:

Hi @ileana_3217 - Do you have any third party plugins or panels installed?  Can you open Device Manager and navigate to Display adapters then double click your GPU and post a screenshot of your driver details.  I also noticed that your sequence frame size is different than your source.  Can you post a screenshot of your Sequence Settings.

Sorry, here's more details about my PC (I hope all it's clear). I have to add that this issue doesn't happen all the time, but just sometimes with no reason. And also sometimes - after many minutes - Premiere starts playing videos without problems. I tried to do what you suggested, but it didn't work.

• Adobe Premiere Pro version number: 25.1.0 (build 73)
• Operating system - Windows 10
• System Info: CPU, GPU, RAM, HD:

  • CPU 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz, 1805 Mhz, 4 core, 8 processori logici

  • GPU (Intel-based Macs and PCs) Intel(R) Iris(R) Xe Graphics

  • GPU driver (PC)   C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_fd80a30ace0a55e5\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_fd80a30ace0a55e5\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_fd80a30ace0a55e5\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_fd80a30ace0a55e5\igd12umd64.dll

  • RAM 16,0 Gb

  • Hard Drive NVMe PC SN530 NVMe WDC 512GB

• Video format: .MOV (shot with iPhone 13 - no HDR)
• Steps to reproduce - (Very important!) 
  
  1.  I run Premiere
  2. I import a media
  3.  I create a new sequence
  4.  I add the video to the timeline
  5.  I click on play
  6.  It doesn't play
• Expected result - That the video played.
• Actual result -  The video didn't play