13.0.2 Slow Playback

[dcfreelancelot]

Ever since upgrading to 13.0.2, playback of 4K ProRes video files has been extremely slow - stuttering.  Reverted to 13.0.1 and all is normal.  Haven't tested on non-ProRes footage yet.

Mac OS 10.13.6

[Ann Bens]

Trash Preferences and/or reinstall.

[Shivangi_Gupta]

Hi dcfreelancelot,

Sorry to hear that you are facing performance related issues specifically with the latest update.

• Have you tried the steps advised by Ann?
• What are the specifications of your computer (OS, RAM, GPU, Processor)?
• In addition to the steps provided by Ann, please check if you get the issue with a new project.

Thanks,

Shivangi

[Kevin-Monahan]

dcfreelancelot,

Solve this yet? Let us know.

Thanks,
Kevin

[dcfreelancelot]

Hi Kevin,

Thanks for the follow-up. None of the suggestions worked. Only reverting to

CC2018 worked. I also have a Windows 10 system and have not experienced the

slowdown there - only on the Mac, which is a recent MacBook pro.

[Kevin-Monahan · Accepted solution]

Please try this: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, an...

Let us know if it works.

Thanks,
Kevin

[dcfreelancelot]

That did the trick!  Clips still don't play back quite as smoothly as they do in CC2018, but after following the instructions you linked, they play back MUCH better now.  I think the fact that I only have 16GB of ram and my clips are rather massive and CC2019 possibly requiring more RAM than CC2018 might be the reason.

Thanks!

[Zbyszko Rylec]

Since updating 13.0.1 I still have the same playback / renderissue. 13.0.2 made only one difference - files that were affected by the problem changed to others (files that were laggy after updating 13.01 now seem to be okay, but others have started to be laggy). The project is old, it's a long documentary. All video media are ProRes 422 LT 1920x1080 25p.

My specs are:

MacOS High Sierra 10.13.6

Mac Pro (end of 2013)

3-core 8-core Intel Xeon E5 processor

32 GB of DDR3 1866 MHz memory

AMD FirePro D700 6144 MB

[Editor-In-Charge]

After I installed the 13.0.2 update on my mac Premiere Pro CC became unusable and eventually unresponsive. 

13.0.1 works fine on my 4 GHz Intel Core i7 iMac with 16 GB of RAM.  Its been great, 4K, effects, not a hiccup.

With 13.0.3 update Premiere Pro will open a project, then quickly consume all available RAM.    All actions on the mac are extremely slow, editing is impossible.  Just sitting open Premiere Pro is writing and reading to RAM. Back and forth 300+MB/s.   When I try to quit PP, I get the eternal spinning beachball and I must force quit.

Adobe tech support told me today I need 32GB of RAM minimum and Mojave to run PP CC 2019 or I can roll back to 2018.

  Model Name: iMac

  Model Identifier: iMac17,1

  Processor Name: Intel Core i7

  Processor Speed: 4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 8 MB

  Memory: 16 GB

OS High Sierra 10.13.6

[Editor-In-Charge]

tamaras35015672  wrote

Adobe tech support told me today I need 32GB of RAM minimum and Mojave to run PP CC 2019 or I can roll back to 2018.

  Model Name: iMac

  Model Identifier: iMac17,1

  Processor Name: Intel Core i7

  Processor Speed: 4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 8 MB

  Memory: 16 GB

OS High Sierra 10.13.6

So as recommended I upgraded my OS and added 16GB of RAM for a total of 32GB.  This action had no positive effect on PP 13.0.2.

PP used 31GB of RAM and hung up.  CPU was at 100% just opening an HD project not playing, rendering or anything.   

I also tried the suggestion of coping the project into a new 13.0.2 project but this did not work either.

The only solution I have found is to roll back to 13.0.1.