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15 seconds delay between pressing "play-button" and real start of video

Explorer ,
Jan 26, 2018 Jan 26, 2018

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Hello,

since some weeks I have massive performance problems with Premiere CC 2017. And there is the strong suspicion that it has something to do with the audio hardware / audio settings or the audio drivers.

Some of the problems I have already described here in the forum:

Premiere blocks "adaptive noise reduction" for some 5.1-clips - What is the reason?

What is going on with my audio level? Mysterious swelling of audio

Premiere CC2017 is after up- and downgrade extremely slowly - No more work possible

None of the problems have been solved. The first thread listed was also discussed with the german Adobe support. They asked me to upload an sample project, what I did. This was 3 weeks ago and Adobe promised to give feedback via mail. But nothing happened. The staff member here in the english forum Kevin-Monahan kindly asked the german support team once more about the current status, but again: No reaction, which slowly streches my patience.

My film project is running out of time and it is impossible any more to work with Premiere, especially because of the worst problem I want to discuss in this current thread here. And hope that someone can help with an idea:

Between clicking the play-button and the moment where Premiere really starts to play the video is a delay of 15-20 seconds. Afterwards the video plays stuttery.

9pla.png

I know that it is not due to a slowly PC. Because for month I had great performance in the same project, with the same footage and the same PC with the following technical data:

10System.png

Now comes the "soultion": If ALL audio devices are deactivated in the device-manager, the delay of the play-button is gone and the old good performance is back.

8.png

But only till the moment one of the mute/solo-buttons of the audio tracks is pressed (Of course no audio can be heard at all because the computer has all audio devices deactivated). If a mute or solo button is pressed once, the 15 s delay of the audio button comes again.

11delay.png

By the way, it did also not help to reset the computer (Win10 PC reset without loosing personal data) and re-install Premiere CC 17. (Premiere CC 18 is no option. I tried that also, but it ended in total crash of the project)

I have to mention, that I had temporarily a third party audio device for microphone recordings plugged in (Tapco audio interface). So as I earlier said, I think that there is any heavy audio problem. Does anyone has an idea how to come to a solution?

Thanks a lot!

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Explorer ,
Jan 29, 2018 Jan 29, 2018

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This video visualizes the problem:

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Adobe Community Professional ,
Jan 29, 2018 Jan 29, 2018

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Have you tried updating (or rolling back) your audio device drivers? Sometimes Windows auto-installs drivers that can mess things up. I notice you have NVIDIA listed in there. Have you recently update Video drivers? On my PC, when I update my video card drivers, it ALSO resets all my audio settings, re-enables disabled Playback devices, etc, when I did nothing with audio.

Some other things to try in Premiere:

In Preferences, check your Audio Hardware settings. See if anything looks out of the ordinary.


In Preferences - Playback, try disabling Mercury Transmit and check the Audio Device.

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Explorer ,
Feb 01, 2018 Feb 01, 2018

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Hello jeffb94256237,

thanks for your reply. I tried to roll back the audio and video drivers to the previous version but that did not change anything. Maybe you could be right that it could be also related to the NVIDIA GPU. I had to install the driver newly some weeks ago because the mercury engine was not recognised by Premiere.

I ordered now a new PCI-Express sound card for my PC and see if that helps. If not, I will have no other choice than buying a complete new PC. I am struggling with this problems since weeks... 

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Adobe Community Professional ,
Feb 01, 2018 Feb 01, 2018

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Can you screenshot your Audio Hardware and Playback menus like below?

1.png

2.png

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Explorer ,
Feb 01, 2018 Feb 01, 2018

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Sure, here are the screenshots (Its unfortunately in german language but I hope it helps anyway):

s1.PNG

s2.PNG

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Adobe Community Professional ,
Feb 01, 2018 Feb 01, 2018

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Nothing out of the ordinary there.

The only thing I can recommend is trying to replicate the issue in a fresh project. Make a new project, make a new bars+tone, add to sequence: see if you can replicate delay. Try soloing the tone track. If it works with no delay, import a clip with video+audio and add to timeline, see if you can replicate issue. Essentially: find out at what point does the delay begin.

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New Here ,
Sep 30, 2019 Sep 30, 2019

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Do you have any audio effects on your clips? I was having the same issue. 15 - 20 second delay after pressing the "play button" before the video started. I narrowed it down to the multiband compressor audio effect I was using. As soon as I removed that from my clips, everything was back to normal. 

Here's a quick way to test it.

Select All Audio in Timeline > Right Click > Remove Attributes > deselect the ones you want to remove. 

 

Hope this helps. 

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New Here ,
Nov 17, 2019 Nov 17, 2019

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Thanks, Been searching for a solution for this for awhile. This finally helped.

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New Here ,
Dec 03, 2020 Dec 03, 2020

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Hi there. I'm logging in for the first time ever just to thank you. So many frustrating hours of editing and trying to troubleshoot. This was the solution!!!

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New Here ,
Jun 23, 2021 Jun 23, 2021

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This needs to be at the top of the page.  So many people are wasting so many hours in frustration.

 

Thanks!!

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