Re: Preview window not updating

Kevin-Monahan · Sep 22, 2025

Hi leslie, Thanks for the message. Have you tried any common troubleshooting steps yet? The preview window in After Effects not updating after 15 seconds is a known issue that can have several causes. Common fixes include: - Purging all memory and disk cache (Edit > Purge > All Memory & Disk Cache). - Restarting After Effects and your computer. - Resetting After Effects preferences (hold Ctrl+Alt+Shift while launching After Effects). - Checking audio hardware settings and switching between device classes (MME/ASIO). Let me know if any of these things assist you. Thanks, Kevin

Kevin-Monahan · Sep 22, 2025

Hi Michael, Thanks for the question and welcome to the forum. It’s best to keep Premiere projects, media, and cache on a local drive—not OneDrive—to avoid sync conflicts, missing files, and slowdowns. Use OneDrive only to back up finished projects. If OneDrive syncs your Documents folder, create a separate local folder for Premiere work and point your projects there. Premiere doesn’t have a direct setting to remap Documents, but you can adjust project and scratch disk paths in project settings. This prevents errors and keeps Premiere stable. I hope the advice helps. Sorry for the hassle. Thanks, Kevin

Kevin-Monahan · Sep 22, 2025

Hi Maha, Thanks for the question. While I'm not aware of the foundry that offers the Eagle font, I'm sure a member of the community will chime in. Do you need it for commercial purposes? If not, there are some versions out there that may work for you. Good luck. Thanks, Kevin

Kevin-Monahan · Sep 22, 2025

Hey Matt, Can you share your export settings with us? I hope we can help you. Thanks, Kevin

Kevin-Monahan · Sep 22, 2025

Hi, Thanks for the message. I read that your export was unusually large. Can you create a screenshot of your export settings? I hope I can help you. Thanks, Kevin

Kevin-Monahan · Sep 22, 2025

Hi, Thanks for posting about your Automation Blocks issue. Next time, ensure you tag the case as "SDK" in order for the proper staff to see your question. I hope that they can help you shortly. Sorry for the hassle. Take Care, Kevin

Kevin-Monahan · ‎Sep 19, 2025

Hi Pablobk, Thanks for the message. After Effects doesn’t always use full memory with 3D text comps on MacBook M4—Apple Silicon’s shared memory setup and AE’s renderer may throttle usage for complex 3D, so it’s normal to see lower RAM in those cases. For higher RAM usage, try purging cache or boosting AE’s memory allocation in Preferences. Non-3D comps usually run more efficiently and hit higher memory as expected. I hope the advice helps. Thanks, Kevin

Kevin-Monahan · ‎Sep 19, 2025

Hi, Thanks for the post. For character design in Illustrator, the recommended artboard size is at least 3300 x 2550 pixels, especially if you want crisp detail and might print your work later. Let me know if that works for you. Thanks, Kevin

Kevin-Monahan · ‎Sep 18, 2025

Hey Mike, I read your note. The UI is giving you trouble with gray text and your visual impairment. I think we should move this into the bugs forum so that the team can consider making such a change for you and others sharing your impairment. Sorry for the issue. Thanks, Kevin

Kevin-Monahan · ‎Sep 18, 2025

Hi Paul, Thanks for the message. I read about your issue. Are you on Windows? If so, try disabling ‘Enhance pointer precision’ and ‘Click Lock’ under Additional Mouse Options. That usually fixes weird glitches like this for most Adobe apps. Resetting workspace layout helps, too.

Kevin-Monahan · ‎Sep 18, 2025

Hi, Which plan do you have? It's not included in the Photoshop subscription, for example. Cheers, Kevin

Kevin-Monahan · ‎Sep 17, 2025

Hi, Thanks fo rthe post and welcoime to the forum. Please see if this solution is helpful: https://adobe.ly/41Yfydy for the frustration. Thanks, Kevin

Kevin-Monahan · ‎Sep 17, 2025

Hi Eric, Thanks for writing in with your issue. I believe you are hitting a known issue. You may want to roll back to the previous version for now. A workaround might be to use the pick whip instead of typing expressions. Sorry for the frustration. Thanks, Kevin

Kevin-Monahan · ‎Sep 17, 2025

Hey Mike, When you switch the rubberband to Time Remapping, Premiere Pro replaces the clip thumbnail with a solid color bar—this is expected behavior. It helps you focus on speed keyframes. To see thumbnails again, switch the rubberband back to something like Opacity or Volume. I hope the advice helps. Thanks, Kevin

Kevin-Monahan · ‎Sep 16, 2025

Hi, Thanks for the post and welcome to the forum. It sounds like you’ve set up the official Mouth template correctly in Photoshop—placing it inside the Head group and naming all visemes properly—but Character Animator still isn’t recognizing it after refresh. Here are a few things to double-check: **Tagging**: Don’t tag the entire Mouth group as “Mouth.” Instead, tag each individual viseme layer (Aa, D, E, etc.) with the correct tag. **Lip Sync Behavior**: Make sure the Lip Sync behavior is applied to the puppet or the Mouth group. Without it, Character Animator won’t drive the visemes. **Hierarchy**: The Mouth group should be inside the Head group, but avoid duplicate naming like “Frontal” at multiple levels if you’re using multiple head views. **Swap Sets**: If you’re using swap sets for different mouth expressions, make sure they’re correctly configured and not conflicting with viseme tags. If none of that helps, try removing and reimporting the puppet after saving your PSD. Happy to help troubleshoot further if you want to share a screenshot of your layer structure! Thanks, Kevin

Kevin-Monahan · ‎Sep 16, 2025

Hi, Thanks for the question and welcome to the forum. It sounds like you want to do a complex effect that might include special techniques at the shoot, special cameras and set-ups. In post, you'll need access to roto tools, like rotobrush in After Effects. You might need special plug-ins like RSMB for motion blur. Hopefully, an Adobe Expert can provide some steps for you to achieve this effect shortly. Sorry for the hassle. Thanks, Kevin

Kevin-Monahan · ‎Sep 16, 2025

Hi Lucy, Thanks for your message and welcome to the forum. It might be a plug-in tripping up the launch. Can you try pressing Shift at launch to get the Reset Options dialog box. From there you can select "Disable third-party plug-ins (one time only)." Let me know if that works. Sorry for the frustration. Thanks, Kevin

Kevin-Monahan · ‎Sep 16, 2025

Hi, I read your post. I heard that EXR files are giving you trouble. Do you have dual GPUs by any chance? I have seen something similar. Please also check the Beta out to see if you are clear of that issue. Let me know I'm here to help. Thx, ^KM

Kevin-Monahan · ‎Sep 16, 2025

Hi, I read your note. Welcome to the forum. I think I know what your issue is. These tools are no longer in the Beta version of the application since masking is now completely different. That might explain what's going on here. Let me know! Thanks, Kevin

Kevin-Monahan · ‎Sep 15, 2025

Hi, Thanks for your message and for tagging your post appropriately. That will alert those community members who can help. I hope we can help you shortly. Thanks, Kevin

Kevin-Monahan · ‎Sep 12, 2025

Hi Ben, Thanks for your message and welcome to the community. @Stan Jones, have you seen this one yet? I hope we can help you. Thanks. Kevin

Kevin-Monahan · ‎Sep 12, 2025

Hi Punit, Thanks for the question and welcome to the forum. I have an idea as to what is going on: When Alt-dragging an image from the Project panel onto a layer in the Comp panel to replace it, make sure the target layer is first selected in the timeline and not locked. If it doesn't replace, try the shortcut Ctrl+Alt+/ (Cmd+Option+/ on Mac) after selecting both layers to swap them reliably. Parent-link setups can cause issues because replacing a layer may disrupt parenting relationships—temporarily disable parenting before replacing and re-enable afterward to avoid problems. Also, ensure the replacement image size/aspect ratio matches to prevent scaling issues. This method keeps all animations and keyframes intact during replacement. I hope the advice helps. Thanks, Kevin

Kevin-Monahan · ‎Sep 12, 2025

Hi, Thanks for the question. MOGRTs don’t update thisComp.duration when stretched in Premiere Pro, which might cause timing issues. Use Responsive Design – Time to protect intro/outro regions and avoid relying on thisComp.duration for dynamic length. Instead, manually control duration with MOGRT parameters or align animations within protected regions. Ihope the advice helps. Let me know. Thx, ^ KM

Kevin-Monahan · ‎Sep 12, 2025

Hi eduardo, I read about your case and it sounds a little odd. @Stan Jones, have you heard of such a thing? It may have something to do with the fact that this is an audio only sequence. Are your tracks targeted for audio? That may have something to do with it. Let me know. Thanks, Kevin

Kevin-Monahan · ‎Sep 12, 2025

Hi. If you were wondering if there was a way to preview the Film Impact effects and transitions, I have some news for you. Yes, there is! Choose Window > Extensions > Film Impact Dashboard. Great! Right? See also: Please let me know if you have further questions. Thanks, Kevin

Kevin-Monahan · ‎Sep 11, 2025

Hi Gary, I thank you for your note. You may also wan to check out this FAQ. It may have some steps you have not yet tried: https://adobe.ly/41QD0cC me know if it helped you. Thanks, Kevin

Kevin-Monahan · ‎Sep 11, 2025

Hi Stefan, thanks for the question. I let the team know about your issue. I hope they will respond to your shortly. Sorry for the delay. Thanks, Kevin

Kevin-Monahan · ‎Sep 11, 2025

Hi davemsn, I read about your issue and think I know what may be the trouble. Go to Edit (Windows) / Premiere Pro (Mac) > Preferences > Timeline and look for the option called: "At playback end, return to beginning when restarting playback" If this is checked, Premiere Pro will stop playback at the end of the timeline segment, then jump back to where playback started and may auto-restart or just move the playhead there. To fix this behavior: Uncheck "At playback end, return to beginning when restarting playback" Also, in the same section, consider unchecking "Play after rendering previews" if playback starts automatically after renders. After adjusting these preferences, click OK and restart Premiere Pro. I hope that this solves your issue. Please let us know if you need more assistance. Thanks, Kevin

Kevin-Monahan · ‎Sep 11, 2025

Hi bernard, Thanks for the note. I noticed that a really nice click wipe transition is included in the new set of transitions. Sorry about the lack of a Bevel Edges effect. Would you mind making a feature request here? https://adobe.ly/41O1bbA. I would gladly advocate for such a request. In the meantime, it looks like After Effects will be your go-to tool for that effect for now. Sorry for the inconvenience. Thx, ^KM

Kevin-Monahan · ‎Sep 11, 2025

Welcome to Premiere Pro 25.5! Try the Latest Version Hello, and welcome to the September release of Adobe Premiere Pro! Premiere Pro 25.5 is now available from the Creative Cloud desktop app and is recommended for all users. If you are experiencing any issues, please create a new post explaining your problem so we can help. If you have a bug to report or have any complaints, please do so on the Bugs forum. Learn about best practices for updating Premiere Pro. New features The 25.5 release features over 90 modern real-time transitions, effects, and animations, with GPU acceleration for real-time playback, and more. Update to Premiere Pro 25.5, available now. 😊 90+ modern, real-time effects and transitions Elevate your edits with cinematic effects and modern transitions designed for pro editors. From glowing highlights to dynamic glitches, each effect is fully customizable and GPU-accelerated. More information here. New animation tools Animating text, video, and graphics is now as fun and easy as dragging and dropping a transition. Faster, more precise editing New dynamic audio waveforms make sound editing more intuitive and accurate. And under-the-hood improvements make timeline playback snappier. Listening to editors, improving every cut Delivering quality-of-life upgrades, from smarter keyframing to better clip organization, based directly on the editor's feedback. Additional Updates Sequence color tabs provide visual indicators for better organization. Improvements to the Effect Controls panel make keyframing more predictable. New preferences for default fonts for text and captions. New keyboard commands to toggle track mute and solo based on targeting. Search for Adobe Stock media from the File menu. New support for 16-bit PNG images to support newer HDR finishing workflows that require high-bit-depth media. Improved data range and color metadata handling for DNxHR, DNxHD, and PNG. Completely rewritten support for MKV. Fixed issues in 25.5 We have been working hard at making Premiere Pro even better. Here are the important fixes, performance improvements, and more. Get help and provide feedback quicker When you select Help or Provide Feedback inside Premiere Pro, you’ll automatically log in to the Adobe Support Community Forums. Premiere Pro Beta Check out the latest features and discussions about Premiere Pro Beta in the forums here. Resources Complete documentation for Premiere Pro 25.5 features New Features Fixed Issues Known issues

Kevin-Monahan

Kevin-Monahan

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Welcome to Premiere Pro 25.5!