Are you trying to use a copyrighted DVD in the timeline? That could be the reason. It may also be an unsupported codec. We'd need more information about your system and media.   Cheers, Kevin   ... View more

Are you meeting system requirements? Let us know.   Thanks, Kevin   ... View more

For Range, choose Source In/Out instead of Custom. That should work for you, @musaby. Let us know!   Thanks, Kevin   ... View more

Hi @nosp_5088, Can you be more specific about the problems you are having with the task? Is your loop not seamless?   Thanks, Kevin ... View more

Thanks, Caroline.   Does the Metadata and Timecode Burn-In effect work for you? You can display source TC and sequence TC simultaneously. Or are you talking about the built in TC burn-in effect in Media Encoder? I would just use the effect in Premiere Pro. I hope that works for you, @Ieuan5DE2.   Cheers, Kevin   ... View more

It's waaaay new. You will be hearing more about it on this forum. It does some crazy stuff and worth checking out. One or two things might even blow you away. Sure hope so! Let me know if you likey....   Cheers, Kevin   ... View more

Hi @av_juju, Thanks for the note and welcome to the forum. You say you are having trouble uploading a file and then Rush crashes. I think you might mean "importing" a file. Uploading is something quite different.   Assuming you mean importing, the community would love to know what kind of file you are trying to import. Is it from a camcorder, a mobile device, a drone, or which? Is it in 4K? Let us know more about the file.   You say you used to be able to import files to Rush using this computer until the past month. I would look back at that time and ask yourself about any changes you made to the system or app. There was a problematic Windows update a couple of weeks ago, perhaps try rolling back your version of windows to see if that might help. It can be a real problem for those trying to run video apps on dual monitors, if that is the case for your setup. Let us know more info, so we can help. Sorry for the hassle.   Cheers, Kevin   ... View more

Sorry. The team does not recommend moving the entire Common folder. It can have adverse effects on your system and Adobe apps. Is it possible to move your projects to Premiere Pro and finish them out there? We can help you with that method.   Cheers, Kevin   ... View more

Hello @Isabella347934475w9t, I read your message. Welcome to the forum. Are you on an enterprise or educational license? If so, cloud storage was recently depcrecated and access to anything in cloud storage is no longer available. That could be the reason. If so, I'm sorry about that. If that is not the case, please let me know details about your Rush subscription, if you have one above the "Starter" version level. I hope I can help you.   Thanks, Kevin   ... View more

You can use the dissolve effect for that. Try it out and report back, @easygoing_adventure5CC9.   Thanks! Kevin   ... View more

Hi @teo_5332, I have heard of issues from third party mics. I apologize for that. It is odd that your other mic worked, though. I hope others will chime in with their findings. When I get a moment, I can try with my Rode shotgun. I just need to locate the adapter. Sorry for the hassle.   Thanks, Kevin   ... View more

Hey there, @Michael272608378nn0, Thanks for the question. Have you already tried importing the .obj file? What happened? If the .mtl file is in the same directory, and you save them that way in Element 3D, then the .obj should be pointing to the .mtl. You should not have to expressly import the .mtl file, if I am not mistaken. Give it a try. If it doesn't work, you may want to explore exporting the file from Element 3D once more, which has the provision of attaching the .mtl file. I hope the information is useful. Let us know.   Thanks, Kevin   ... View more

I have a few more questions:   Which codec are the files? You can run them through MediaInfo and show us s screenshot in tree view.   Were the files exported from Premiere Pro and then imported to After Effects or via dynamic link?A little more info about your workflow would be helpful.   What kind of Mac is it?   Thanks, Kevin   ... View more

Tell me more about these Android "raw" files.   Thanks, Kevin   ... View more

You can PM me a link to the file that you upload somewhere, like Google Drive.   Thanks, Kevin   ... View more

Thanks for hanging in there, @Shelby38917724svyr! At this point, I would try the options in the Reset Options dialog box and let us know the results. Let me know if you need help with that.     Thanks, Kevin   ... View more

Hello @defaulttd6nw3fojzpc, Thanks for the message and welcome to the forum. I've seen this issue before. One way to test the problem is to upload the file to Google Drive or the like. Then, see if it plays back in the browser. If it plays back there, the issue is with your computer. If it is still visually hitching while playing back in the browser, we can inspect your export process more deeply. I hope we can help you. Sorry for the weird problem.   Thanks, Kevin   ... View more

Hello @cherylg91582686, Welcome to the forum. Can you provide a sample file so that the team can inspect it? I hope we can help you.   Thanks, Kevin   ... View more

Hi @dylan_7553, Thanks for the message. First precompose the text, then add any distortion effect. You can mask the precomp, as well. Let me know if you've got that working. I hope we can help you here. Sorry for the issue.   Thanks, Kevin   ... View more

What kind of footage are you working with, @lucasvasconcelos? What kind of hardware are you using?   Thanks, Kevin   ... View more

That's a little weird, @Caren32276122yvxh. Have you tried reinstalling Premiere Pro or resetting preferences? I hope we can help you. Sorry for the frustration.   Thanks, Kevin   ... View more

Hi @Wanir Caccia388196420ohj, You may have to add it from the Button Editor. Do you need help finding that? Let us know.   Thanks, Kevin   ... View more

Hi, As an FYI, I am in Adobe support and I am not on the product team. As a fellow Rush user, I try my best to help the editors here.   The linked webpage shows that Rush is not included in your entitlements; maybe it's not too helpful. Sorry. This page might be more helpful to show the different levels of a Rush subscription.   As far as your other issue, it sounds like a feature that Rush developers never included. I apologize if we did not make it expressly clear that everyone has access to the starter version of Rush, however, only certain subscriptions support the premium features.   If you are interested in updating your subscription, you can contact our support team here. Sorry for the hassle.   Thanks, Kevin   ... View more

It's awesome. I use it a lot in my own projects.   Cheers, Kevin   ... View more

Hi @Julia32294477n3ll, Thanks for your great question. Welcome to the forum and Premiere Pro. Capcut sure has some handy presets there. It would be cool if Premiere Pro had such presets by default. However, you can find them for sale if you search around.   Some of these presets creators often give you freebies, like this fellow. You can also make your own presets quickly and easily, here's how. The examples you showed could be done with simple presets that you can create in less than ten minutes for all those effects you showed. We can help you with that. While .mogrts are cool, and you should use them, they might be overkill for what you want to do according to the video you showed. Their strength is for opening titles, or complicated graphics, like showing data. Otherwise, just use the presets you create for specific needs. It's fast. As an aside, After Effects has a library of effects and animation presets you could use if you have access. For content, look to Adobe Express for objects/icons for your projects. You may even want to create a "Production" which is made up of multiple projects, each containing a library of reusable elements, like one for these icons, a sound library, etc.   I hope that makes sense.   I do wish the team would create a "presets browser" or some way to attract those wanting to step up from Capcut. Premiere Pro is more of a hot rod with a ton of customizability both in app and with third party apps. I hope the advice helps. Please return with any questions.   Thanks, Kevin   ... View more

Welcome to the forum, @Phillip34139870grow, I appreciate the message and sample movie. Thanks! I do wonder what's going on with your system, though. Do you have the specs and are you meeting system requirements?   The other thing to look at are you video preview files and media cache. Can you try deleting those? You can locate the video preview files from Project Settings. For media cache, the best way is to launch pressing Shift to get the Reset Options dialog box. From there, you can delete all the media cache, even the cache for your current project, which you should do. You can also reset preferences in the box, as well.   You can also check out the issue in a new project and sequence to see if the issue might resolve that way. Another idea is to see if your source media has any issues. Is the photo oversized, or if a clip is corrupt, for example. Those are common ones.   I hope we can help you troubleshoot the issue. Sorry for the inconvenience.   Cheers, Kevin   ... View more

Hi @Arsenii_Tarusov8266, Thanks for the message and welcome to the forum. Questions like this are always welcome. Thanks for the screenshots. Not sure what you mean by "soapy." Did you shoot HDR on your iPhone or Sony camera? Can you show us a screenshot of your export? Have you tried a preset as a test?   I hope we can help you. I apologize for the issue.   Thanks, Kevin   ... View more

Dont' see it yet. What kind of system and media are you using, please?   Thanks, Kevin   ... View more