Kevin-Monahan
Adobe Employee
Kevin-Monahan
Adobe Employee
Activity
May 01, 2025
Hi Dan,
Sorry about the quality of the on device version of Enhance Speech. You may want to check out Adobe Podcast (online) and see if that version of Enhance Speech is better. It harnesses more power from servers to do the processing. I have pretty good luck doing that instead if Enhance Speech is not performing as expected in Premiere Pro. Let me know if that helps.
Thanks, Kevin
... View more
May 01, 2025
Hi hack3rcon,
Thanks for the question. See if this tutorial helps: https://adobe.ly/3GwSKd7. If not, return for more input from the community. I hope we can help you with what you wish to achieve.
Thanks, Kevin
... View more
May 01, 2025
02:50 PM
HI A Photo Guy,
Thanks for the message and welcome to the forum. Valentina is not an Adobe employee, so she can't be found on these forums. I hope I can help you. First, I am not sure which tutorial you are referencing. I know she has a popular video on YouTube on the Adobe Video and Audio channel. Is that the one you're referring to? Or are you referring to an in-app tutorial? Sorry, let us know what you are referring to, and we can help you better. Hope we can help.
Thanks, Kevin
... View more
May 01, 2025
02:40 PM
Hi Humberto,
I read your note, however, I'm not seeing the same issue. I hope someone else on the community can corroborate on your issue. I can also move your post into the bug reports forum. Would you like me to do that? Let me know.
Thanks, Kevin
... View more
May 01, 2025
12:25 PM
Hi @woodshaped,
Thanks for the post. I'm Kevin from Adobe support, a moderator here. I'm not on the Rush team and this is a user to user forum. I'll let the team know about your post, though.
I go to the Home Screen and the app is spinning and freezes up and then I lose all that editing time
App won't import iPhone videos,
crashes constantly
Thanks for letting the commuity know about your issues. These things are not happening on my Mac. What kind of computer do you have? Are you meeting the system requirements?
The new iPhones come with "spatial audio" switched on. If you switch it off, then your videos can be imported.
If you are crashing, are you generating any crash reports? Can you share those with me?
I hope the community can help.
Thanks, Kevin
... View more
May 01, 2025
12:19 PM
Hi @ok18ash,
Thanks for the feature request.
Kevin
... View more
May 01, 2025
12:18 PM
Hi @Isa_Rosa,
I don't think that is possible. Sorry. But thanks for the feature request.
Kevin
... View more
May 01, 2025
12:17 PM
Hi @Jeremiah23924555dyf7,
Thanks for the message and welcome. Please give the community more info about your system and media. Hope we can help.
Thanks, Kevin
... View more
May 01, 2025
12:15 PM
Hi @DanielOjeda,
What error were you getting? Create a screenshot and post it here. Sorry for the problem.
Thanks, Kevin
... View more
Apr 30, 2025
05:23 PM
Ah. It's an image sequence then. What is the format? Thanks for trying troubleshooting. You can transcode an image sequence directly from After Effects or from Adobe Media Encoder. It might be worth a try. Sorry for the hassle.
Thanks, Kevin
... View more
Apr 30, 2025
04:57 PM
Hi,
I read your message. There might be some clues to fix your issue in this thread. Check it out:https://adobe.ly/4d6k6Ty. You might also try transcoding the footage, launch the app without plug-ins, reset preferences, and purge all cache. I hope the advice helps.
Let me know.
Thanks, Kevin
... View more
Apr 30, 2025
03:36 PM
Hi jvmsp10,
Thanks for the post. Welcome to the forum. It appears that your system may not be meeting system requirements. See: https://adobe.ly/4jyXkpD. Sorry for the frustration. Please PM me if you need an older version of Premiere Pro. I may be able to assist you.
Thanks, Kevin
... View more
Apr 30, 2025
01:56 PM
Hi Stephen,
Thanks for the message. Please let me know if this discussion answers your question: https://adobe.ly/4jVb51D
Let me know if it does.
Cheers, Kevin
... View more
Apr 30, 2025
01:35 PM
Hi Ayhan,
Thanks for the message and welcome to the forum. Can you give us the specs of the computer? CPU, GPU, RAM, and HD info would be very helpful. I hope we can assist you.
Thanks,
Kevin
... View more
Apr 30, 2025
12:27 PM
Hi Ronald,
Thanks for the post and welcome to the forum. That specific version of After Effects is not available for download. Please use 23.x until you can update your hardware.
Individual installers are not available for that version, all downloads are via Creative Cloud. No one has an installer for the version you're looking for. Users aren't allowed to distribute software either. Sorry for the frustration.
Thanks, Kevin
... View more
Apr 30, 2025
11:38 AM
Hey Maha,
Thanks for the post. I apologize that I do not understand the problem you are having. Can you explain your issue in more detail. I downloaded your project and the shape layer appears to be functioning as expected. I like this comp, though. It can make some unique geometric patterns. Let the community know.
Thanks, Kevin
... View more
Apr 30, 2025
10:59 AM
HI Mustafa,
Try selectying the text layer in the Properties panel. Have you tried that yet? Let me know.
Thanks,
Kevin
... View more
Apr 29, 2025
04:44 PM
Thanks for the feature request.
Kevin
... View more
Apr 29, 2025
04:42 PM
Hi Texaskatten,
Thanks for writing in. Did you ever solve this problem? Let us know.
Thanks, Kevin
... View more
Apr 29, 2025
04:32 PM
Hi Fabio,
It looks like you are using one of the new Ultra CPUs, which are very new on the scene and support might be an issue at this time. Please tell us more about the footage. A good test is to transcode any footage to ProRes LT and see if that works better. Let us know if it does. Sorry for the problem.
Thanks, Kevin
... View more
Apr 29, 2025
04:25 PM
Hi,
Thanks for the request. I will merge your request with the main post.
Kevin
... View more
Apr 29, 2025
04:13 PM
Hello @Yoyenah,
Hi, I'm Kevin from Adobe Support, a moderator here. Thanks for the message. I see you have a newer Ultra CPU. From what I understand, these CPUs are not supported with After Effects yet. That could be the issue. If so, sorry about that. I hope a team member or community member might be able to offer a solution shortly.
Thanks, Kevin
... View more
Apr 29, 2025
04:05 PM
Feel free to share what you found out to the community, Maha.
Cheers, Kevin
... View more
Apr 29, 2025
03:51 PM
Hi,
Welcome to the forum.
In January I exported a video using 1080p High Quality 24fps settings. Today, I reexported that same video (I only rearranged some shots) and exported it with the same settings as before (1080p High Quality 24fps). Somehow, today's export is rough and pixelated. Is this a known issue or is there a new compression setting that I should change somewhere?
Not that I know of. Sorry about that. Perhaps something occurred when you rearranged the clips? Not sure. Try clearing out some hard drive space and try again.
Thanks,
Kevin
... View more
Apr 29, 2025
03:48 PM
Hi,
Switch off spatial audio in camera settings. Then it should work OK.
Thanks, Kevin
... View more
Apr 29, 2025
03:47 PM
Hi,
Turn off spatial audio in camera settings. Then, it should work.
Thanks, Kevin
... View more
Apr 29, 2025
03:45 PM
I don't think that is supported, Celik. Sorry.
Thanks, Kevin
... View more
Apr 29, 2025
03:43 PM
Not that I know of, Tony. Sorry.
Thanks, Kevin
... View more
Apr 29, 2025
12:52 PM
1 Upvote
Hey Ivan,
A simple .mogrt should not be too taxing. You can make very simple ones that don't have much overhead at all. Do you have access to After Effects? I use those animated text presets all the time. They're very useful. Let me know if you need more info on that. I also hope that a community member or more will share what they use for quick text styling. Good luck.
Thanks, Kevin
... View more
Apr 29, 2025
12:48 PM
Hi Mustafa,
I read your message. I might be misunderstanding the problem due to the translation. You may want to choose the layer in the Properties panel to have the bounding box return. Does that advice help? Show us the Properties panel, as well, in another screenshot, if you don't mind. Sorry for the hassle. I hope we can assist you shortly.
Thanks, Kevin
... View more