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richyratton
Known Participant
June 18, 2024
Question

24.4.1 crashes all the time

  • June 18, 2024
  • 3 replies
  • 498 views

It crashes on playback way more frequently than previous ones, which were typically buggy (as usual) in their way.

 

Mod note: The title was changed slightly. It was edited for content. Please make off-topic commentary in the Video Lounge.

    This topic has been closed for replies.

    3 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    August 17, 2024

    Hi @richyratton,

     

    We didn't hear back, but I hope everything is back on track now. Let us know if you need more assistance with this issue. I'll move your thread to the discussions forum for further troubleshooting.

     

     

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 18, 2024

    Hello @richyratton,

    Thanks for filing your bug report. @Joost van der Hoeven has some great troubleshooting ideas. Try those out and let the community know if any steps worked for you. As Joost mentioned, the team will need more information about your system and media. See: How do I write a bug report? Providing such details is somewhat cumbersome, but it helps the team focus on the issue faster.

    As the moderator here, I had to edit your bug report. Sorry about that. I understand the frustration, but please move the off-topic comments to the lounge. That keeps the team focused on fixing the bug at hand. I appreciate it, so thanks!

    Cheers,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Joost van der Hoeven
    Community Expert
    Joost van der HoevenCommunity Expert
    Community Expert
    June 18, 2024

    Dear richyratton,

     

    Yes, running into bug is frustrating. But more frustating is that you give us, other user on this forum, no info at all to help you with. Also most of your message is your personal feeling/view of things. And that also doesn't help anyone to help you.

     

    So, if you realy want us to help you, can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM? Sequence settings, codecs used etc. Thanks. Also a screen grab of your issue will be helpful.

    O, and I presume you did a propper full clear cache after updating? As old cache files don't usally work well, or even hinder a new update. See this video:


    FAQ: What information should I provide when asking a question on this forum?
    https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027

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