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E
Ed_c
New Participant
April 14, 2020
Answered

A low-level exception occured in : Adobe Player (Player:5)

  • April 14, 2020
  • 8 replies
  • 7977 views

Bonjour, 

J'ai eu la bonne idée de nettoyer mon mac avec clean my mac et depuis un projet de montage sur lequel je bossais depuis quelques jours m'affiche cette erreur "A low-level exception occured in : Adobe Player (Player:5)". J'ai déjà réinitialisé mes préférences ce qui m'a permis de retrouver mes images (qui étaient "en attente" sur ma séquence) mais depuis une bonne partie des effets sur lesquels j'avais bossé (type opacité en différents points clés) ont disparu ce qui annule tout le boulot que j'avais opéré ces derniers jours. Sauriez-vous me dire si c'est lié à cette fameuse erreur ? Ou bien si mes réglages sont récupérables ? J'ai tenté aussi d'ouvrir une des sauvegardes d'hier mais il semblerait que ce soit la même chose, mes réglages ne sont plus là. Je désespère un peu si quelqu'un a par magie une solution, merci par avance. 
Ed

    This topic has been closed for replies.
    Correct answer Trent Happel

    Sorry for the wait. Premiere Pro 14.2 has just shipped and contains the fix for legacy Titles with GPU Renderer.

     

    What's new and fixed in PPro 14.2:

    https://helpx.adobe.com/premiere-pro/using/whats-new.html

    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    8 replies

    T
    Community Manager
    Trent HappelCommunity ManagerCorrect answer
    Community Manager
    May 19, 2020

    Sorry for the wait. Premiere Pro 14.2 has just shipped and contains the fix for legacy Titles with GPU Renderer.

     

    What's new and fixed in PPro 14.2:

    https://helpx.adobe.com/premiere-pro/using/whats-new.html

    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    C
    cgaf99
    Inspiring
    May 11, 2020

    Thank you for the guidance.  Started happening for me two updates ago.  Message now refers to Player 6 rather than 5. 

    I
    ingolfbannemann
    New Participant
    April 24, 2020

    Same here. specs:

    Windows 10 Pro 64 Bit
    ASUS ROG STRIX Z390-F
    Intel Core i9-9900K, 8x 3600 MHz
    ASUS GeForce RTX 2080 Ti, ASUS DUAL-RTX2080TI-11G, 11 GB GDDR6 (cuda enabled)
    SSD: 1000 GB M.2 PCIe SSD Samsung 970 Evo Plus

    32 GB DDR4-RAM, Dual Channel (2x 16 GB), 3200 MHz, G.SKILL Trident Z RGB Series
    sound is running, unable to show Video, even after rendering timeline: Error: Low Level Excaption Adobe Player 5

    R
    Robert Bahou
    New Participant
    April 25, 2020

    Same error here. Each day I move closer to Resolve...

    Xablabla Perso
    Xablabla Perso
    Participating Frequently
    April 20, 2020

    The work around is working but that means that you can't use any GPU renderer for legacy project. It impacts very badly the performance for large/complex video...

    2 questions to AdobeSupport :

    - When the 14.2 will be avialabe ? (when = a date)

    - For new project from scratch can we use the GPU ?

    Many thanks for your reply.

      VincentLvq
      VincentLvq
      New Participant
      April 16, 2020

      I have the same problem with Adobe Premiere Pro 2020 since yesterday (April 15th 2020)

        T
        Community Manager
        Trent HappelCommunity Manager
        Community Manager
        April 14, 2020

        Apologies. This is an issue with legacy Titles that is being worked on (should already be fixed in 14.2 Beta). Until then, a workaround is to use Software Rendering (File menu > Project Settings > General > Video Rendering and Playback > Mercury Playback Engine Software Only)

         

        https://helpx.adobe.com/premiere-pro/kb/known-issues.html

        R
        Ruud Scheidel
        Inspiring
        April 14, 2020

        I have the same problem just after download of the new version of Adobe Premiere Pro  to-day from Adobe Creative Cloud.

        I have and NVIDA GTX960 video card and have installed the latest driver 445.75.

        It occurs with all my projects. Yellow screen on monitor , also after rendering project from In to Out.

        So my work is completely blocked now 

          T
          Community Manager
          Trent HappelCommunity Manager
          Community Manager
          April 14, 2020

          In Premiere Pro 14.1, you can use Software Only Renderer to work around this issue (see post below). You can also choose to install the previous 14.x version (14.0.4) if you need to continue using GPU Renderer.

          Matthew Johnson Films
          Matthew Johnson Films
          Participating Frequently
          April 21, 2020

          Neither of these solutions worked for me. Dell XPS 15, NVIDIA GeForce GTX 1050.

          Jeffrey_A_Wright
          Community Manager
          Jeffrey_A_WrightCommunity Manager
          Community Manager
          April 14, 2020

          Ed, which Adobe software title are you using?  I am not familiar with Adobe Player.  Are you referring to Adobe Flash Player?

          E
          Ed_cAuthor
          New Participant
          April 14, 2020

          Probably... It's written like that in Premier Pro Adobe Player (Player:5) ----> it might be adobe flash player so I install it, and its better now but all my work on effects (opacity) had changed 😞

          Jeffrey_A_Wright
          Community Manager
          Jeffrey_A_WrightCommunity Manager
          Community Manager
          April 14, 2020

          Ok, thanks, Ed. I will move this discussion to the Premiere Pro forum.

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