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Participating Frequently
April 14, 2020
Answered

A low level exception occured in: adobe player (player 5)

  • April 14, 2020
  • 25 replies
  • 8495 views

Hi,

I just uploaded the last version of premiere pro 2020 (V14.1).

When i open my project, my whole files are in "media pending".

 

I really need you to figure it out. I have to get back my project ASAP.

 

Do you think it could come from that last upload?

 

Best regards.

This topic has been closed for replies.
Correct answer Trent Happel

Sorry for the wait, but Premiere Pro 14.2 has just shipped and contains the fix for legacy Titles with GPU Renderer.

 

What's new and fixed in PPro 14.2:

https://helpx.adobe.com/premiere-pro/using/whats-new.html

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

25 replies

Participant
April 14, 2020

Same here. Infuriating. 

Participant
April 16, 2020

Here's a video I made on this if anyone is interested, fixed it myself. https://youtu.be/7_G44X_iF1Q

 
 
ermannob9185975
Participant
April 16, 2020

thank you very much simon, but the problem with premiere bugs remains and is very frustrating.

best regards

 

Participant
April 14, 2020

I had the same problem since this morning. This is crazy, it screwed up all my working day. I'm glad we found a temporary solution but I need to have a working software for god sake!

Participating Frequently
April 14, 2020

Project Settings - General - Video Rendering and Playback and choose 'Software only'

Participant
April 14, 2020

Thank YOU so much Maestro! It worked!!!!!!!!!!!!!!!!!

Participating Frequently
April 14, 2020

Unfortunatly faced the same this morning. So I've rolled back to 14.0.4, till they fix this problem

kglad
Community Expert
Community Expert
April 14, 2020

google the error.  it's common and many solutions have been found.

Participating Frequently
April 14, 2020

im sorry but im sure you already know that all the things i tried came from google...

and the only thing i want when i pay 25€/month for a soft is that it works, a professionnal assistance i can join easily (not google) and ,obviously, they can treat my issues with success. 

 

I looked on google by the way, there is no similar problem (player 5).

kglad
Community Expert
Community Expert
April 14, 2020
Participating Frequently
April 14, 2020

Unfortunatly it doesn't work.

I tried "disable then re-enable", then "add a cut", then "add an image"... in vain.

 

I even tried before to reinitialized "my preferences" and it doesn't work.

 

As i said, im pretty sure it comes from the last upload V14.1

 

Thank you kglad by the way.

Participating Frequently
April 14, 2020

I even try to creat a new project, and restart my stuff.

Everything was ok until i tried to creat a white background... only a simple white background, and i got a new message: A low level exception occured in : adobe player (but player 6 this time)