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O
olivier minne
Participating Frequently
April 14, 2020
Answered

A low level exception occured in: adobe player (player 5)

  • April 14, 2020
  • 25 replies
  • 8495 views

Hi,

I just uploaded the last version of premiere pro 2020 (V14.1).

When i open my project, my whole files are in "media pending".

 

I really need you to figure it out. I have to get back my project ASAP.

 

Do you think it could come from that last upload?

 

Best regards.

    This topic has been closed for replies.
    Correct answer Trent Happel

    Sorry for the wait, but Premiere Pro 14.2 has just shipped and contains the fix for legacy Titles with GPU Renderer.

     

    What's new and fixed in PPro 14.2:

    https://helpx.adobe.com/premiere-pro/using/whats-new.html

    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    25 replies

    Show previous replies
    J
    jean002
    Participant
    April 14, 2020

    Same here. Infuriating. 

      S
      Simon Bossuyt
      Participant
      April 16, 2020

      Here's a video I made on this if anyone is interested, fixed it myself. https://youtu.be/7_G44X_iF1Q

       
       
      ermannob9185975
      ermannob9185975
      Participant
      April 16, 2020

      thank you very much simon, but the problem with premiere bugs remains and is very frustrating.

      best regards

       

      N
      nicholas.berardo
      Participant
      April 14, 2020

      I had the same problem since this morning. This is crazy, it screwed up all my working day. I'm glad we found a temporary solution but I need to have a working software for god sake!

        K
        Kirill Gavrilov
        Participating Frequently
        April 14, 2020

        Project Settings - General - Video Rendering and Playback and choose 'Software only'

          J
          JohnSalierno
          Participant
          April 14, 2020

          Thank YOU so much Maestro! It worked!!!!!!!!!!!!!!!!!

          K
          Kirill Gavrilov
          Participating Frequently
          April 14, 2020

          Unfortunatly faced the same this morning. So I've rolled back to 14.0.4, till they fix this problem

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          April 14, 2020

          google the error.  it's common and many solutions have been found.

          O
          olivier minneAuthor
          Participating Frequently
          April 14, 2020

          im sorry but im sure you already know that all the things i tried came from google...

          and the only thing i want when i pay 25€/month for a soft is that it works, a professionnal assistance i can join easily (not google) and ,obviously, they can treat my issues with success. 

           

          I looked on google by the way, there is no similar problem (player 5).

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            April 14, 2020

            https://www.premiumbeat.com/blog/fix-media-pending-error-premiere-pro/

            O
            olivier minneAuthor
            Participating Frequently
            April 14, 2020

            Unfortunatly it doesn't work.

            I tried "disable then re-enable", then "add a cut", then "add an image"... in vain.

             

            I even tried before to reinitialized "my preferences" and it doesn't work.

             

            As i said, im pretty sure it comes from the last upload V14.1

             

            Thank you kglad by the way.

              O
              olivier minneAuthor
              Participating Frequently
              April 14, 2020

              I even try to creat a new project, and restart my stuff.

              Everything was ok until i tried to creat a white background... only a simple white background, and i got a new message: A low level exception occured in : adobe player (but player 6 this time)

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